Information Technology Operations Specialist (New York)
Databases are the beating heart of every business in the world.
Cockroach Labs is the creator of CockroachDB, the most highly evolved cloud-native, distributed SQL database on the planet that scales fast, survives anything, and thrives anywhere. We created CockroachDB to unshackle teams from the constraints of their database. Join us on our mission to enable every developer to build world-changing applications!
About the Role
CockroachDB helps anyone who needs to scale fast, survive anything, and thrive everywhere. We are looking for a Corporate Operations Engineer who will own the Helpdesk and it’s related duties. This role will report to the IT Operations Manager and work closely with the Security, Office & People teams. The company has doubled in size in the last year with continued accelerated expansion. This will be the first role for the Helpdesk and will be the second hire for the Corporate Engineering Team.
This team is currently located in NYC and all members are required to have the availability to work onsite as needed. Note: through the remainder of 2020, our offices are only available to essential employees, including employees with unproductive at-home work environments.
You Will
- Be responsible for all support requests sent to the Helpdesk
- Coordinate hardware ordering/shipping for new hires
- Assist with fleet management (Mostly Mac). Keeping our endpoints compliant!
- Write and maintain documentation
- Support AV issues
- Assist the Corporate Engineering team with broader projects
The Expectations
In your first 30 days, you will be apart of company onboarding and get a sense of the teams you will be collaborating with at the company. We believe it's essential for you to take this first month to become familiar with our technology, company, and our culture. During this time you will also begin training on internal systems and receive access to admin tools.
After 60 days, you will completely take over help desk tickets, be apart of the new hire onboarding with ordering equipment and writing documentation for various tasks. You will also take some time to work with your manager to focus your efforts on projects that align with your interests and our goals.
After 90 days, you will be fully integrated into the team! You'll continue to work on help desk tickets, take lead on new hire onboarding and expand your knowledge on team projects.
You Have
- Three to five years experience in a Level II Helpdesk role in a technology company
- Comfort supporting Mac and Windows
- Security centered mindset
- Experience supporting national & international employees
- An excitement for getting things done in a fast paced environment
- Some scripting and linux experience is a plus!
The Team
Reporting to Richard Dachtera - IT Operations Manager
Richard is the founding member of the Corporate Engineering team at Cockroach Labs. Over the last year he’s owned every aspect of the organization bringing the company to SOC2 compliance. Before Cockroach Labs he spent five years at Dropbox as their founding Corporate Engineer hire in New York and then Seattle. Outside of work he’s an avid photographer, with rolls of film easily found in his coat pockets. Also Richard is the unofficial photographer for the company, volunteering his time to take headshots for all employees.
Isaac Wong - VP of Engineering
Isaac is responsible for the health of the engineering organization at Cockroach Labs. He partners closely with teams to ensure we have a balanced culture that promotes quality and innovation in pursuit of our goals. Before joining Cockroach Labs Isaac was in life sciences for 16 years with Medidata Solutions where he had a front row seat on the exciting ride from a 30 person startup to more than 2000 people worldwide. But the lure of distributed, resilient, and consistent SQL databases, along with the amazing technology and culture at Cockroach Labs proved too much. When not working he likes to draw, play the piano, and search NYC for cannoli's with his wife and kids.
Our Benefits
- 100% health insurance option (for you and your dependents!)
- Paid parental leave (with baby bucks)
- Flex Fridays
- Flexible time off & flexible hours
- Learning and Development budget
- Relocation support
Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].