Integration Support Specialist
Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.
Healthcare moves slow. We move fast. Patients deserve speed and convenience.
Your Impact on our Mission:
Integration Support Specialists plan, develop, and execute on integration projects with our enterprise level clients and teams across Zocdoc. Integration Support Specialists coordinate technical workstreams across multiple internal teams and client stakeholders and ensure a high quality technical onboarding and support experience for our enterprise clients. They are also the frontline defenders of our most complex and important integrations, working with engineers, specialists in our Pune office, and external clients to maintain the health of our enterprise synchronizations. Their goal is to troubleshoot and investigate errors to ensure 24/7 uptime for our health system providers, and to complete small implementations for our enterprise clients.
What You’ll Do…
- Monitor our Health System integrations for errors and downtime, communicate with technical points of contact for our enterprise clients to ensure a speedy resolution.
- Escalate critical integration issues to our sync engineers.
- Function as primary technical point of contact for scheduling and other integrations for Health Systems and large enterprise clients.
- Perform small implementations for new clients.
- Respond to internal and external requests including client add-ons, audits, and consultations.
- Create and maintain documentation in our knowledge base. Update and make corrections to Confluence pages when appropriate.
You’ll be successful in this role if you have…
- Proficiency in Windows environments.
- Networking/VPN troubleshooting.
- Technical troubleshooting skills, with a strong track record of correctly identifying and understanding tricky technical issues.
- Experience with API technologies (Rest, JSON, etc..) preferred but not required
- Proven success at building and maintaining client relationships.
- Strong oral and written communication skills.
Benefits:
- Competitive PTO
- 100% paid employee health benefit options
- Parental leave
- Cell Phone reimbursement
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
