Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Want to help over one million people feel better? Come join our team!

The IT Administrator will be responsible for hardware, software provisioning, user onboarding/off-boarding, asset management, user provisioning in the Google Workspace, and supported applications. The IT Administrator will work closely with the IT Manager and the Director of Security to maintain security through updates, patches, and proper permissions, monitor systems to spot potential trouble, and onboard remote workers. We are looking for someone who wants to bring their talents into a “for purpose” space. To work at Talkspace, you need to be as passionate as we are about our work, and excited to partner with us to achieve our mission of bringing quality mental healthcare to all.

About This Role

• Systems and Security
  • Monitor system alerts and security
  • Maintain security through updates, patches, and proper permissions
  • Evaluate system performance and making recommendations for upgrades
• Deploy hardware and software
  • Respond to support tickets, resolve issues on a timely basis
  • Troubleshoot MacBooks, Chromebooks, Windows laptops
  • Maintain asset inventory (hardware, software)
  • Own tech items ordering and delivery for remote workers
• Technology Set-Up
  • Train staff on the use of new technology and offering support as needed
  • Onboard/Offboard new hires, configure laptops, assign accounts
  • Manage platforms, assign software licenses, and account access management
  • Implement VPN requests, and access to internal tools
• Support Google Workspace enterprise solutions (Gmail, Google Drive, Google docs, etc)

Requirements

• Degree in Computer Science, Engineering, Information Securities or Systems
• 3-5 years experience IT support and administration required
• In-depth knowledge of computer systems
• Able to translate technical jargon in to easy-to-understand terms.
• Good communication skills.
• Attention to detail
• Problem-solving skills
• At ease with ambiguity
• Experience (or strong interest) in working in a fast-paced environment

BONUS Points

• Certification for Google Cloud, ACSP or ACMT
• Scripting Languages: Automation and Scripting
• Experience with Google Workspace, Dropbox, and Box

Benefits

Why Talkspace?

Because we are on a mission to make the world a better place. Our focus to help people feel happy starts at Talkspace, where we connect and collaborate. Fun company-wide events, happy hours, wellness perks, flex PTO, access to Talkspace products, and competitive benefits are just some of the ways we make Talkspace a great place to work. Do you want to save the world? Come join us!

EQUAL OPPORTUNITY EMPLOYER

Talkspace welcomes and celebrates talent from all backgrounds, perspectives, and walks of life to foster an innovative and diverse workforce. We strongly encourage you to apply even if you don’t meet every qualification. Come as you are and learn about the exciting opportunities on our team.

Individuals seeking employment at Talkspace are considered without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.