About Yieldstreet

Yieldstreet is building the largest global digital wealth management platform to change the way wealth is created. With an investor-first approach, our investor community builds a diversified portfolio of investments outside of the stock market to generate passive income. Yieldstreet is giving unprecedented access to asset classes such as Fine Art, Real Estate, Crypto, Legal & Private Business Credit. We’re headquartered in New York City with offices in Miami, Boston, Brazil, Argentina, Malta and Greece. 

Why Yieldstreet?

 Join a team of diverse, smart, and friendly people from 8 different countries who speak a total of 17 different languages who are on a mission to make alternative investments more accessible. Our team is comprised of successful entrepreneurs with combined exits of over $1B. We get social with each other during happy hours, exercise classes and team off sites!

What’s in it for you:

Competitive compensation packages including equity

 Health, dental & vision coverage with FSA/HSA options 

Unlimited PTO 

401k Match 

Learning and Development stipend 

Wellness credit

Paid lunch once a week

Commuter benefit

Life insurance

Sabbatical

About the Role

Yieldstreet is on the hunt for a motivated and talented Helpdesk Analyst II. This isn’t your average IT support job. Our team is the conduit to all things tech and we’re here to solve problems. We are seeking an enthusiastic customer service-oriented person with mad computer skills who wants to change people’s lives. We are looking for someone who will take ownership of the role, improving our processes and providing exemplary support for our systems.

What You'll Do:

• Serve as a first point of contact for employees seeking technical assistance
• Handles the communication with the business and acting as a liaison when required to translate technical requirements adequate towards the end user
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Support the set up for presentations, video conferencing and telephone conferencing both on and off site
• Handling IT Service Desk related matters via the ticketing platform/ e-mails and chats as per the service levels agreed in terms of response, quality and resolution times
• Provide New Hire Orientation training from an IT Perspective for the New Joiners
• Works with the direct manager and Principal to design, implement and drive new projects and initiatives
• Drive standardization and productivity improvement within the team
• Analyze service desk data to identify and implement improvements to internal service desk operational processes, as well as looking to reduce ticket demand by user education or recommending system fixes
• Assist the IT Manager in managing the relationship with all the company’s IT suppliers to ensure stable and reliable service is delivered for the Company

What You'll Need:

• 2-3 years relevant work experience as a helpdesk technician or other customer support roles
• Technical Knowledge – good understanding of computer systems, mobile devices, and other tech products
• Comfort with Technology – Demonstrated ability to research solutions and translate them into resolutions based on troubleshooting and investigation
• Problem solving attitude and customer oriented
• Ability to handle customer interactions via e-mail, chat, and ticketing platform
• Patience, empathy, curiosity, and diligence
• Ability to diagnose and resolve advanced technical issues
• Strong verbal and written communication skills to present ideas in a user-friendly language
• Customer-oriented/centric and cool-tempered, with demonstrated ability to handle difficult end-users
• Ability to effectively prioritize tasks and strong time management skills
• Self- motivated, must be proactive and be able to work both independently and collaboratively with colleagues, end-users, and vendors