IT Associate / IT Generalist at Foursquare

| Greater NYC Area
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Foursquare is the leading independent location technology platform, powering business solutions and consumer products through a deep understanding of location. Over 1,000 clients—including more than 50% of the Fortune 100—choose Foursquare.

Foursquare’s toolkit includes Placed powered by Foursquare, Audiences powered by Factual and Proximity powered by Factual, Analytics Solutions, Places, Pilgrim SDK and Pinpoint. Together, these products empower brands to measure foot traffic lift via multi-touch attribution; deliver proximity-based advertising; analyze and identify trends; drive deeper engagement via Foursquare’s industry-leading developer tools, which have been selected by 200,000 developers including AccuWeather, Apple, Samsung, Microsoft, Snapchat, Twitter and Uber; and optimize advertising campaigns across hundreds of audiences. Over 14 billion consumer-verified place visit confirmations help us keep our map and models fresh and up-to-date.

Foursquare has more than 350+ employees based in New York headquarters with offices in Seattle, Los Angeles, San Francisco, Chicago and Singapore. In 2019 Foursquare acquired Placed from Snap Inc., and then in 2020 merged with Factual. Foursquare is proud to be funded by The Raine Group, Simon Ventures, Naver, Union Square Ventures, Andreessen Horowitz, DFJ Growth, Morgan Stanley Alternative Investment Partners and more.

About the team:

The IT team is a group of exceptional individuals responsible for successful Corporate Technology service delivery to Foursquare team members globally. This group manages the administrative, logistical and technical support for day-to-day corporate technology functions. They are responsible for planning and delivering integrated information services to enable internal Foursquare team members to access services and information they need, when and where they need it.

About the Role:

This role supports team members by providing prompt response to members’ problems and requests while managing and maintaining the closing of tickets within Jira Service Desk. This team member acts as the primary interface for the Corporate IT Team providing a positive experience for Foursquare team members through tailored IT solutions. Also, this role is responsible for team members’ computer and account management provisioning and de-provisioning as well as inventory management of equipment. An IT Associate helps to handle the installation, configuration, and support of network resources including printers and other peripheral devices among many other tasks. This role works all aspects of problem resolution for team members; this includes but is not limited to driving the resolution from IT Support teams, cross-functional organizations, and external vendors. Soft skills above all, we value communication to build a sense of community. In this role, the IT Associate will interface with all of our various employees. We are looking for an emotionally intelligent and empathetic individual to join the team. Using your expertise, as a team member helps us to  identify opportunities for continuous process improvements and if needed, partner with other Foursquare technology teams to design, plan and implement a resolution.

Qualifications

  • Collaborative and empathetic personality with experience in working with all levels of employees from interns to C level executives
  • Experience with Jira Service Desk (or similar), GSuite, and MacOS
  • 1-3 years in enterprise IT
  • Experience independently evaluating and troubleshooting computer hardware and software, peripheral devices, mobile devices and network connectivity problems remotely or on site.
  • Ability to manage multiple projects and meet multiple deadlines
  • Experience troubleshooting AV equipment and basic knowledge of VOIP, and enterprise cloud-based phone systems
  • Experience in the installation, configuration, and administration of LANs, wireless network along with other basic networking principles
  • Ability to use support tools to speed up problem-solving and improve own productivity
  • Strong customer service skills, strong relationship building skills, interdepartmental collaboration
  • Experience with JAMF Pro, Slack, GSuite Enterprise, Box, LDAP/JumpCloud and AWS a plus

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • ReactLibraries
    • ReduxLibraries
    • HBaseDatabases
    • HiveDatabases

Location

Our office is located in Flatiron, a central neighborhood in Manhattan with numerous trendy restaurants, shops, and workout studios!

An Insider's view of Foursquare

What are some social events your company does?

We have a strong history of fun events in our offices like an annual talent show and outside trips such as sporting events! Since going remote, there have been awesome monthly curated events such as terrarium making and Japanese water marbling classes. Not to mention all the fun competitions for big prizes that happen in between!

Garrick

Operations Manager

What projects are you most excited about?

Foursquare's working with the best location intelligence data in the industry and we're putting together the sorts of tooling that our customers are going to love! I can't divulge exactly what we're working on yet, but it’s going to be exciting.

Javier

Senior Sales Engineer

How does the company support your career growth?

I'm continuously encouraged to connect with colleagues across different teams to discover new opportunities and explore those that interest me. I also appreciate having recurring 1:1 discussions with my manager about what's happening with the company at large and how I can set myself up for success and continuous growth throughout my career.

Emily

Senior Account Manager

How do you empower your team to be more creative?

Creativity most often come from spending time with our customers, and thinking about how we as a business can solve their problems. So I encourage my team to maniacally focus on solving our customer's problems. And out of that type of focus comes new product ideas, new features and ultimately bigger and more interesting client relationships.

Jim

SVP, Client + Partner Solutions

What are Foursquare Perks + Benefits

Foursquare Benefits Overview

Learning and development programs from ICs to managers

Individual, professional coaching for all full-time employees

Flexible time off - rest and recharge when you need it!

Comprehensive and competitive health, vision, dental, life insurance

401(k) with company match

Home office setup: you get all necessary hardware and internet reimbursement

Family planning programs via Carrot and Maven

Employee Resource Groups to help you stay connected

And much more!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available

Additional Perks + Benefits

Full coverage for medical, dental, and vision insurance · Flexible vacation and sick days · Competitive salaries and equity packages · Discounted gym memberships and $50/month gym reimbursement · Subsidized dinner every night, delicious catered lunches, and tons of fattening snacks

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