Own Company
Empower every company operating in the cloud to own their own data.
Englewood Cliffs, NJ
Hybrid

IT Concierge Associate

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The Job

Data loss can be devastating. Whether it’s caused by human error, bad code, rogue integrations, or malicious intent; all companies are at risk. OwnBackup is the #1 data backup, archiving, and sandbox seeding app on the Salesforce AppExchange. With over 2,000 customers, we are ranked #25 on Financial Times’ list of America’s fastest growing companies, and have raised $100 million in venture funding.

The IT Concierge Associate supports users by addressing any technical and non-technical difficulties related to the use of technology in conducting their day to day job function. This role is the first line of contact when a user reports an issue. This function requires quick thinking, a level of calmness and ability to problem solve in a fast paced environment. Communication, proper expectation setting and the hunger to reach a successful case resolution is paramount.

Your Day-to-Day Role

  • Level 1 & 2 support for 250+ Mac users on laptops, including monitors, tablets, printers, peripherals, and applications.
  • Computer and data security, including encryption and anti-virus updates.
  • Installation and image management, including pre- and post-imaging procedures.
  • Documenting and troubleshooting procedures.
  • Configuring, maintaining and troubleshooting printers and print clients.
  • Maintaining inventories of software, hardware and peripherals using an asset management software.
  • Configuring and troubleshooting user accounts (in office and remote). 
  • Configuring and troubleshooting remote access.
  • Training users on basic Mac and applications use.
  • Thorough record keeping and documentation as required.
  • Other projects and duties as required may be assigned.
  • Previous experience using and managing JAMF (MDM methodologies and self service). 
  • Hardware installation and troubleshooting: Apple Mac mini, iMac, MacBook Pro, iPad, iPad Pro
  • Troubleshooting of Xerox and Sharp printers, scanners, faxes.
  • Supporting users requiring help with single sign on and multi factor authentication.  
  • Conduct day to day support activity with a level of urgency and commitment to SLA’s
  • Ordering equipment through IT suppliers (i.e. Apple, CDW, etc).

Your Work Experience

  • Previously provided L1 and L2 support to 250+ users, preferably in an organization with offices in multiple geographies (majority in the US). 
  • Very well versed in Mac and Apple OS and iOS
  • Experience and or knowledge with Crestron automation a plus. 
  • Ability to relate to and effectively communicate with all levels of employees.
  • Process oriented, but flexible around business needs.
  • Three to five years Help Desk experience supporting a Mac environment at a university help desk or business environment. Previous experience working as an Apple Genius associate a plus.  
  • Exhibits courtesy, tact, consideration, teamwork and discretion in all interactions with staff and with the public.
  • Independent worker with good task and time management skills.
  • Focused, with strong attention to detail.

Important Details

This is a full time position. The ideal candidate will work out of our New Jersey office to maximize interaction with business. 


Here at OwnBackup, culture is as important as results, and a key part of our culture is our differences. As we scale to help all types of companies protect precious data, our team must reflect the diversity we serve. OwnBackup is an Equal Opportunity Employer and we believe that every employee in the company brings a unique perspective that they can and should contribute in order to make an impact every day. We strive to be one team, one culture, and one family that builds trust through transparency. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status or disability status. OwnBackup will consider qualified applicants with criminal histories in a manner consistent with applicable law.

A Bit About Us

Have a look at our market opportunity and read through the AppExchange reviews to get to know OwnBackup a little better. Founded in 2015, OwnBackup is backed by top-tier venture capital firms and Salesforce Ventures. The company has experienced 100% y/y growth, establishing early market dominance in a big addressable market. To put it in perspective OwnBackup has 2k customers and nearly all of Salesforce 150k customers are a potential fit to use our products. Given the company’s vision to be the leading Cloud Data Protection Platform, there are also plans to expand into other SaaS ecosystems in the company year.

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What are Own Company Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
Team based strategic planning
Pair programming
Open office floor plan
In-person revenue kickoff
Summer hours
President's club
Employee awards
Flexible work schedule
Diversity
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
OwnBackup's 401(k) savings plan matches 100% of an employee's contributions up to 4%.
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Unlimited PTO for all employees, globally
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Hardship benefits
Office Perks
Commuter benefits
Company-sponsored outings
Free daily meals
OwnBackup provides catered lunches Monday through Friday
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Recreational clubs
Relocation assistance
Fitness stipend
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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