About the Position  

Do you excel in providing a superior level of Customer Service? Do you enjoy solving technical issues for customers? Do you consider yourself a self-starter, comfortable taking initiative? We are looking to add to our current Customer Support Team! Every member of our team is fully committed to providing our customers with a superior level of service to which they have grown accustomed. 

Acting as the face of the company, day to day, you will be: 

• Serve as the customer’s primary point of contact. 
• Serve as the Tier 1 escalation point for customers with hardware/software issues. 
• Provide solutions and troubleshooting that can include coming up with creative work-arounds for customer needs. 
• Own customer issues from start to finish.  
• Resolve customer complaints. 
• Investigate program bugs/issues that will then need to be tracked and fixed.  
• Gain expert domain knowledge of our product and applications and contribute to their on-going development and improvements.  

About You  

• 1-2 years Customer Support or Service experience preferred. 
• Keen problem solvers with a unique ability to think on your feet. 
• Able to multi-task, prioritize, and keep calm under pressure.  
• Cheerful and natural on the phone as well as emails, you let your personality shine through while keeping it professional.  
• Patient and comfortable engaging with diverse clientele with varying levels of computer skills and technical knowledge.  
• Able to actively listen to the needs of our clients and advocating on their behalf.  
• EXCEPTIONAL communication skills both written and verbal.  
• Excited by innovative and revolutionary technology.  
• Bi-lingual candidates strongly encouraged to apply (Spanish and French).  

What BuildingLink Can Offer You  

• Office culture comparable to the fast-pace, energy, and vibrancy of a startup, while maintaining the feel of a family owned company 
• Team outings (happy hours, company events & retreats, weekly lunches, holiday parties, etc.) 
• Flexible PTO 
• Medical/Dental/Commuter Benefits 
• Competitive salary 
• 401k with matching 
• Opportunities to learn and advance your career

About Us  

BuildingLink is the gold standard and most widely used technology solution for residential property management in the world. We pride ourselves on being a fast-growing, innovative, and pioneering company that provides the highest-level of customer service – consistently exceeding the expectations of our clients. We work with over 4,500 buildings both in the U.S. and globally – making us the industry leader. So, if you’re looking to work for a dynamic and successful company that cares deeply for both its customers and employees, and have a knack for problem solving, please apply!  

Check out our website to learn more! http://www.buildinglink.com/marketing/public/about 

BuildingLink is an equal opportunity employer to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other protected class by federal, state or local law.