IT Engineer
Renting a home is the world's oldest subscription service. People spend thousands of dollars every month for an experience that is outdated, inconvenient, analog, impersonal, and leaves a lot to be desired. Latch is working to make every building better, and while we've methodically executed this mission since our founding with great success, we're just getting started.
Leveraging our knowledge from companies like Apple, BCG, and IDEO, we’ve rethought how people interact with space. Latch delivers a full-building operating system designed to help owners, residents, and third parties like guests, couriers, and service providers, seamlessly experience the modern building. We’ve done this by combining software, devices, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
The next chapter of the Latch story will be our most exciting yet, and we’re looking for more talented team members to help fuel our growth.
Latch's Information Technology team is expanding. This team covers all aspects of Latch’s IT strategy and development including: software and hardware inventory management, enforcing security compliance for our end users and devices, troubleshooting user and device issues, and providing quality customer service to Latch’s employees. This role for IT will help evolve and manage the future of Latch’s large-scale distributed office(s) and workforce, both domestic and overseas. We are firm believers of bringing in smart people who can define the roles for themselves, so come join us and start creating greatness.
Smart access isn't about just locking doors, it’s about opening up new possibilities. With the launch of LatchOS, you will help support the first multifamily operating system that brings together all the elements that make up the modern building for building managers, vendors, and residents.
Responsibilities:
- Automation of IT support, user management, onboarding/offboarding and hardware fulfillment workflows
- Integrations of third party software applications with our OKTA architecture
- Responsible for keeping Latch workstation and network devices in compliance via auditing, reporting and remediation
- Develop and implement a new monitoring and alerting model for Latch workstations and network devices
- Manage mobile and test devices and the virtual PBX offered by Ring
- Provide Subject Matter Expert (SME) support for the IT Analysts
- Support the future growth of the Latch offices. This will include supporting internal office networking services, conference room A/V and schedules
- Fully design, configure, maintain, support, and upgrade in-house and virtual networks
- Work with Latch Security to define network policies and procedures
- Maintain Enterprise Mobile Device Management (MDM) and Mobile Application Management (MAM) infrastructure systems
- Create/configure configuration profiles to deploy apps, automate functions, apply restrictions, and image endpoints
- Contribute to projects on the IT roadmap and department OKRs
- Participate in on-call rotations
- Create and maintain knowledge base documentation for use by internal teams and employees
Qualifications:
- 7+ years of relevant IT and Networking experience
- 10+ years experience troubleshooting Apple Macbook and Lenovo hardware
- 5+ years experience configuring and supporting in-house and virtual networks (Cisco Meraki, Zscaler, OpenVPN)
- 5+ years experience managing MDM solutions such as JAMF and Intune
- Expertise with troubleshooting MDM related issues
- Experience managing and troubleshooting MacOSX and Windows operating systems
- Proficient in bash, python, or other scripting programming language
- Experience working closely with Security teams to drive compliance with SOC2, PCI, or similar certifications
- Systematic problem-solving approach, coupled with strong communication skills, customer service, and a sense of ownership and drive
- Strong work ethic with the ability to work independently and work in a remote environment
Founded in 2014, Latch now has 400+ team members working to make spaces better places to live, work, and visit.
We offer unlimited Paid Time Off, a comprehensive benefits package, mental health support, and an environment where employees are surrounded by creative, empowered, and dynamic peers.
In conjunction with our core values: Contagious Determination, Humility, Trust, Inclusion, Action with Intent, and Privacy, we approach our work with care and a sense of duty, to make the world a better space.
We embrace diversity and strive to create an inclusive and equitable environment for all.
Latch has over 100 employees and is subject to OSHA guidelines that require all employees be vaccinated against COVID-19.
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