At HUMAN, we are all about keeping it human. We are the global leader in bot mitigation. We protect more than 200 enterprises—including the largest internet platforms—from sophisticated bots by verifying the humanity of nearly one trillion online interactions every week. The most sophisticated bots look and act like humans when they click on ads, visit websites, fill out forms, take over accounts, and commit payment fraud. We stop them.

Founded in 2012 in a Brooklyn sci-fi bookstore, our Bot Mitigation Platform protects enterprises from the sophisticated bots that threaten them. It’s an ongoing war that we fight passionately every day. Join our mission to stop bots, disrupt the economics of cyber crime, and keep it human.

The IT team's mission is to keep HUMAN and its systems operating efficiently and securely. We elevate the Human Experience (HX) to enable us to do the best work of our lives for a company who values Security, Privacy, and Humanity.

We're looking for an IT Human to join us and be the face of IT support.

Join us in helping keep our organization aligned with security standard methodologies and providing our humans with ongoing education and needed support.

What you’ll do:

• Be the point of contact to provide support via our ticketing tool and chat help channel
• Coordinate and advance issues to respective internal teams
• Provision, manage, and solve all end users' hardware issues.
• Maintain accurate asset management maintenance
• Lead hardware and software lifecycle management (onboarding, offboarding)
• Partner with the People Ops team to get our new HUMANS set up with their tech and facilitate HUMAN Security’s onboarding process presentation
• Contribute in crafting and maintaining our IT documentation, including How to articles and updates
• Promote best practices and ensure that our humans are able to do their best work using the right tools.

What we’re looking for:

• 3 years of IT/Helpdesk experience (or equivalent experience)
• Superb communication and interpersonal skills
• The ability to prioritise and manage multiple requests at a given time
• Experience managing SAAS applications. Specifically Google Workspace, Okta, Jira
• Asset management experience (inventory management, JAMF)
• Experience with ticketing systems, particularly Jira
• AV experience

Who you are:

• You love learning, lead by example, and love making people’s lives easier.
• Open, collaborative, and transparent in how you work.
• Excellent verbal and written language skills.
• You have both breadth and depth of information security and privacy governance, risk and compliance expertise.
• Motivated to set and achieve measured quarterly goals
• You are interested in furthering your career in IT + Security and are open to learning and tackling new challenges!

Benefits & Perks

• Unlimited PTO
• Flexible work options
• Private medical and dental insurance for all full-time employees
• Fully paid parental leave
• Annual Learning & Development fund
• Monthly internet, phone bill, and meal stipend to support working remotely during COVID-19
• Company-sponsored TalkSpace membership for you and your family!

Life at HUMAN

Our HQ office is located in the heart of New York City. We are growing the company deliberately with a keen eye towards maintaining values that embody diversity, lifestyle, and career growth. We are doing substantial work, and we need people to join our mighty team. We are proud of our overwhelmingly positive presence on Glassdoor and Built in NYC. We have offices located in NYC, DC, Victoria, and London.

We understand it takes a diverse team of passionate, curious, and creative people to solve the challenges involved in protecting the Internet. Our dynamic team of humans have incredible perspectives to share, just as we know you do, and we take great pride in being an equal opportunity workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.