BetterCloud is the first SaaS Operations Management platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. BetterCloud is headquartered in New York City 

We are a high energy, fast growing, and collaborative company seeking a highly motivated IT Manager to join our team. A strong background in modern workplace technologies - specifically SaaS - is a must, but we are looking for a well rounded individual who be a leader on the team and serve as a strategic business partner to all functions at BetterCloud. If you are eager to learn, want to accomplish challenging goals, and thrive in an entrepreneurial environment, then this is the role for you.

Our IT team supports our New York, Atlanta, and San Francisco offices. This role will be New York based.

Qualifications

• 3 to 5 years of experience as an IT admin supporting G-Suite; Active Directory experience a plus
• Experienced with supporting SaaS applications across multiple operating systems and a bring-your-own device environment
• Must be proficient in computer hardware and software systems, network systems, and computer anti-virus & security programs
• Demonstrate strong communication & documentation skills; ability to work across the business
• Thrive in a fast-paced, rapidly changing environment; start-up experience is a plus
• Willing to travel to our Atlanta office once a month and support internal and external events
• Bachelor’s degree from an accredited university

Responsibilities

• Manage our primary SaaS apps (G-Suite, Office 365, Slack, Zendesk, Atlassian, Salesforce, etc)
• Manage all hardware, systems and software (Apple, Lenovo & Dell devices running MacOS, Windows and Ubuntu Linux; Cisco Meraki, JAMF Pro, Windows Intune & Cisco Umbrella)
• Maintain current and accurate inventory of technology hardware, software, and resources
• Provide required access to all SaaS apps based on team members’ access rights
• Configure hardware (laptops, desktops, printers, scanners, network devices, etc.) to team members’ needs
• Manage the VoIP system for the Company
• Manage the budget for the IT team, including personnel and technology.
• Manage and set up networking equipment for the company
• Troubleshoot hardware, software, networks and operating systems
• Evaluate, Procure and Implement new technologies, including SaaS solutions
• Lead the orientation for all new hires of existing technology
• Provide “world class customer experience” to end users through individual training and support

Compensation | Benefits

• Competitive base salary
• Full benefits package
• Stock Options
• Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.