About the Role

The IT Operations Manager is responsible for the daily support of all aspects of the organization's technology environment including software, hardware, network, account management, and A/V.  This full-time role ensures that all New Classrooms employees (both local and remote) receive friendly and proactive technical support, and reports to the Vice President of Technology.

About You

• You want your work to make a positive difference in the world
• You are a self-starter who is highly skilled at troubleshooting and diagnosing technical issues
• You have strong follow-through and regularly check in on staff to ensure continued customer satisfaction
• You have a high degree of integrity and can skillfully navigate various competing needs and priorities
• You are a detail-oriented team player who thrives in a fast-paced work environment
• You enjoy mastering new technologies and tools for increased work productivity and collaboration

What You Would Do

• Provide a full range of desktop support to all employees at the New York City office in a timely and proactive manner
• Provide remote desktop support to field-based employees
• Monitor and troubleshoot network connectivity
• Maintain phone, conference room, and video equipment in the NYC office and its conference rooms
• Lead technology on-boarding with new employees and off-boarding for departures
• Lead and mentor the IT Operations team

What We Are Looking For

• Impeccable communication (both written and verbal) and interpersonal skills, required
• Interest in education or education technology, required
• Experience providing friendly customer service to diverse groups of stakeholders
• Excellent attention to detail
• Availability for travel as needed
• Intermediate to advanced understanding of networking fundamentals and security
• Experience supporting macOS and Windows
• Working knowledge of A/V equipment (projectors, TVs, Apple TV, videoconference units)
• IT asset management and organizational skills
• Ability to create effective processes and procedures
• Google G Suite administration a plus
• People management and leadership experience a big plus

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.