IT Operations Manager at Casper

| Greater NYC Area
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Looking for a job to get you out of bed?

Casper is looking for an IT Operations Manager to take the lead on providing exceptional IT support to our growing HQ workforce and Retail fleet. You will have a passion for delivering high quality technology (hardware, software and support!) for all of Casper’s locations and employees, to help us achieve our vision of a well-rested world!

Casper (casper.com) was created to re-imagine sleep from the ground up, beginning with its obsessively engineered, outrageously comfortable mattress. All of Casper’s sleep products — including its pillow, bedding, and furniture — are developed in-house by the company’s award-winning R&D team in San Francisco. Casper was named one of Fast Company’s Most Innovative Companies in the World and its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

When you’re not catching zzz’s, this is what you’ll do...
  • Manage, mentor, and develop a team of four talented IT Support Specialists
  • Manage all of Retail Infrastructure/IT end to end
    • Architect IT/Infrastructure design 
    • Assist store development team with LV drawing and help assess sites
    • Collaborate with internal teams and vendors to manage our rapid retail expansion
    • Procure, configure and deploy technologies to new and existing Casper retail stores.
      (e.g. endpoints, networks, security systems) for New Store Openings
    • Provide ongoing technical support (24/7) to all stores across different time zones
  • Manage Service Level Objectives (SLO’s)/Key Performance Indicators (KPIs) for both Corporate & Retail  service/incident requests, in order to provide a high level of service 
    • 2 Corporate offices (NY, SF)
    • 66 Retail stores and counting
  • Manage a multi-million-dollar budget
    • Hardware Procurement
    • Core application licensing
    • NSO setup services 
  • Ownership of all Network Operations
    • Develop, monitor/supervise, and ensure the implementation of all our networks
    • Responsible for Casper’s  Network uptime, patch management and maintenance of all  networks
    • Responsible for network redesign to adhere to our business compliance projects (PCI/SOX)
  • Responsible for Corporate/Retail Vendor Management relationship 
    • Manage ISP providers, Telecom & Mobility 
    • Vendor accountability for execution on agreed terms improving ROI and project objectives
    • Contract negotiations
  • Manage Asset Management lifecycle
    • Procurement, Assignment, Maintenance & retirement of all assets
    • Ensure all MDM workflows/automations are maintained to ensure 100% accuracy in our Asset management tool
      • Auditing & Reporting features
  • Launch new off-the-shelf SaaS products
Our dream candidate has...
  • At least 7 years of relevant experience, with at least 1-3 years experience in people management and 1-3 years of experience in IT infrastructure builds and project management.
  • Knowledge of modern Cloud Infrastructure, for example:
    • Okta
    • GSuite
    • BetterCloud
    • Meraki
    • MDM platforms (Airwatch, Jamf & etc..)
    • Atlassian (Jira)
  • Excellent communication and documentation skills.
  • Process-oriented. Able to pivot quickly and not afraid to get your hands dirty!
  • Bachelor's Degree in IT related field or equivalent experience.
The syrup on your waffles
  • Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
  • Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
  • Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
  • Unlimited vacation policy.  If you need time off just take it; we trust you!
  • Catered lunches twice a week to give you time to catch up with your teammate
  • Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
  • A full gifted bed set when you join and product discounts for friends and family!

 

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you!

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • OracleDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • TrelloManagement

Location

3 World Trade, New York, NY 10007

An Insider's view of Casper

What's something quirky about your company?

Casper is a sleep company that aims to awaken the potential of a well-rested world —not just for our customers but our employees too! I was amazed that employees get to “sleep in” the Monday following daylight savings time, letting us catch up on the hour we lost!

Hannah

Engineering Manager

What's the biggest problem your team is solving?

Managing the supply chain network's efficiency as the company continues to grow. . With multiple variations of size, color, and packaging to meet all of our sales channel needs, we have to be diligent and proactive to ensure that our manufacturers have a plan on what our production requirements are 3-4 months in advance.

Aaron

Supply Planning Manager

What makes someone successful on your team?

Success on my team means someone who is not only a subject matter expert but possesses a true passion and curiosity to solve complex problems, mine for insights and think creatively. Success also means building strong relationships across the organization, being highly collaborative and serving as a ‘go-to’ resource across the enterprise.

Katie

VP, Performance Media

What is your vision for the company?

Our mission: awaken the potential of a well-rested world. If you're better rested, you're able to fulfill everything else you want to do in the world. Casper is leading a movement in the importance of sleep, inspiring people to invest in their rest and creating the best products and services for better sleep.

Neil

Chief Strategy Officer & Co-Founder

How do you collaborate with other teams in the company?

The Creative team at Casper collaborates with every team. Within our own organization, we have Product Design, Digital Design, Environmental Design & Brand Creative - so there is obvious cross-disciplinary collaboration. We also work with Marketing, Retail, Wholesale, Ops, and others to bring our brand and products to life across all channels

June

Senior Director, Marketing Operations

What are Casper Perks + Benefits

Casper Benefits Overview

The syrup on your waffles
1) Participation in our HQ bonus program for some splurging and equity so that you’re part of the Casper family.
2) Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles...)..
3) Wellness programs like cash incentives for tracking sleep and fitness, credits for your favorite studios and in-office activities
4) Unlimited vacation policy. If you need time off just take it; we trust you!
5) Catered lunches twice a week to give you time to catch up with your teammate
6) Free snacks and coffee, including a huge breakfast selection (10 types of cereal anyone?)
7) A full gifted bed set when you join and product discounts for friends and family!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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