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IT Ops Lead

| Greater NYC Area

Help us build and redefine our IT system.

At CB Insights, we build software that predicts business and technology trends. We are seeking an IT Ops Lead to join our team and support our growth. The ideal candidate is a skilled technologist who loves automating IT operations, while delivering brilliant customer service and enjoys working with similar-minded colleagues in a collaborative, small-team environment.

This person will lead the efforts to redefine our IT systems and procedures. You will be working with both Mac and Windows operating systems, GSuite office tools, JumpCloud for SSO, and JAMF for mobile device management. This role mostly hands-on but there will also entail leading and another engineer, and possibly growing out the team further in the future!

Because of our size and current rate of growth, this person will have substantial opportunity to shape our system and our operations. If this sounds interesting, we would love to hear from you!

Key Responsibilities:

  • Main point of contact for IT support.
  • Manage and scale IT Ops along with business need
  • Procure and manage equipment at CB Insights.
  • Onboarding, offboarding, and daily support of internal users.
  • Owner of the IT service desk, ensuring that the ticketing system works smoothly and that tasks are routed to the right person.
  • Continuous improvement of documented IT procedures and policies.
  • Incorporate DevOps principles like automation in your workflow.
  • Develop a “customer-centric” culture, build relationships with internal business customers, and other groups within Engineering.

Required Experience and Qualifications:

  • 7+ years working on an IT Ops team including 2+ years in a leadership capacity
  • 7+ years experience with Mac and Windows operating systems.
  • Experience with networking equipment like Ubiquiti, Cisco or HP.
  • Experience managing and working with the Atlassian product suite.
  • Experience working with and managing G-Suite and JumpCloud for SSO.
  • Experience with computer management and MDM using Jamf and Microsoft Intune.
  • Experience with inventory management using Snipe-IT or similar product.
  • 3+ year/s Scripting experience (Bash/Python/Powershell).
  • Strong communication and interpersonal skills.
  • Solid working knowledge of networking (TCP/IP, NAT, firewalls) and related architecture and design concepts.
  • Working knowledge of basic network security and principles.
  • College degree required, CS degree preferred.
  • US Citizen or Green Card holder.
  • 4H's: Happy, Helpful, Humble and Hungry

Perks and Benefits:

  • Subsidized health, dental and vision insurance
  • 401K with up to 4% match
  • $1,000 yearly continuing education stipend
  • Daily lunch stipend

We know that diversity makes for the best problem-solving and creative thinking. We are dedicated to adding new perspectives to the team and encourage everyone to apply if your experience is close to what we are looking for.

Happy, Helpful, Humble, and Hungry: Check out more about our company culture here.

Equal Opportunity Employer: CB Insights is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you know someone who'd be perfect for the role, submit here and you'll be eligible for $5,000!
#LI-FR1


Read Full Job Description

Technology we use

  • Engineering
    • GolangLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases

Location

498 7th Avenue, 17th Floor, New York, NY 10018

An Insider's view of CB Insights

What are some social events your company does?

To help foster cross team communication & collaboration, here are some things CB Insights does:

- yearly company offsite
- monthly company-wide team building events (past events include: bubble ball, game night, talent show, spelling bee, wine tasting, field day, etc.)
- monthly anniversary socials
- volunteer
- Ladies Lunches
- holiday party

Menaka

VP of People Ops

What's the biggest problem your team is solving?

Our team brings new datasets to the platform. A few valuable ones are patents, earnings transcript & press articles from special verticals.Instead of just surfacing the data, we run topic modeling, sentiment analysis & improving recommendation systems.The innovative way of feeding info helps clients to be sensitive to trends moving in the industry.

Shisi

Software Engineer

What are CB Insights Perks + Benefits

CB Insights Benefits Overview

Subsidized health, dental, and vision insurance
401k with up to 4% match
$1,000 continuing education stipend
Daily lunch stipend
Unlimited sick days
vacation + holidays

Culture
Volunteer in local community
Eat lunch together
Open office floor plan
Diversity
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Up to $2,000 towards towards your FSA with up to $500 rollover.
Dental Benefits
Two different plan options to select from.
Vision Benefits
Health Insurance Benefits
3 different plan options through Empire Blue Cross Blue Shield
Life Insurance
Retirement & Stock Options Benefits
401(K)
CB Insights 401(K) program allows employees to starting contributing their 4th month of employment.
401(K) Matching
CB Insights 401(K) program matches upto 4% of an employee's contribution with immediate vesting.
Performance Bonus
CB Insights offers a performance bonus for all non-commissioned roles based on company and personal performance.
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of maternal leave and 8 weeks of paternal leave.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Snacks, coffee, tea and all the goldfish you can handle.
Some Meals Provided
$8 off towards seamless for lunch every day!
Happy Hours
Recreational Clubs
We have different culture clubs you can join including hiking and book clubs.
Professional Development Benefits
Job Training & Conferences
Continuing Education stipend
$1,000 towards education stipend after you have been with us for 6 months.

Additional Perks + Benefits

Subsidized Health Insurance, 401(K) with Matching, Yearly Education Stipend, Lunch Stipend, 3D Printer, Office Gong, Awesome Team Building Events

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