THE ROLE:

Peloton is seeking a Program Manager (PM) to drive program and project management for the Enterprise IT Operations (EIT Ops) department. You will work with a variety of business stakeholders, vendors, and IT teams, and be assigned to projects as they arise and as your bandwidth permits. You will also be part of a program management organization (PMO) in the EIT Operations department.

The Enterprise IT Operations department at Peloton is responsible for IT Service Delivery, Network Engineering, Audiovisual Technology, DevOps, IT Construction, Telecommunications, Cyber Security, Program Management, Streaming Engineering, and technology Governance, Risk, and Compliance (GRC) globally, focusing both on planning, building, and supporting technical services and solutions.

You are not required to have technical IT experience, but you are required to work with technical staff and understand technical initiatives. 

PRIMARY RESPONSIBILITIES:

• Program Governance and Leadership
• Select appropriately from a variety of PM methods, processes, policies, and procedures you’ve used previously or you’ve researched and apply to the situation
• Successfully manage multiple, simultaneous, complex, high-visibility programs and projects in a portfolio
• Develop and execute on integrated project plans
• Develop and maintain a program management strategy which encompasses planning, development, monitoring, control, and execution
• Track and manage project budget, scope, labor, and schedule
• Recognize opportunities for improvements/adjustments and effectively implement
• Facilitate decision-making by gathering and making information available, identifying and engaging the appropriate decision owners and contributors, and driving and focusing discussion
• Identify, assess, and manage risks, action items, issues, dependencies, and open decisions; work with the technical lead of the project or program to manage the risks items, not just the list
• Define programs or projects by gathering requirements and clear acceptance criteria/definitions of done
• Manage scope and evaluate priorities to efficiently balance resources
• Relationship Management, Communication, Statusing, and Reporting
• Lead programs and workstreams through influence, competence, and results, and not through people leadership or task management, to create a culture of shared goals and shared direction
• Develop and maintain a stakeholder management plan for individuals/teams within and outside the team and/or program
• Drive process creation and cross-team collaboration, including helping build consensus between teams
• Understand, manage, communicate, and report key program information, including status, schedule, milestones, risk, dependencies, major changes, and major decisions
• Develop and maintain a statusing and reporting process and cadence which accounts for communication to various stakeholder levels and for various purposes
• Plan and facilitate effective meetings, tailoring approach to the objective of the meeting (eg stakeholder program review vs weekly project meeting) and developing solid artifacts
• Liaise with vendors and suppliers
• Build and maintain solid artifacts according to PMO standards
• PM Methods
• Kick off projects and programs with clear definition of scope, objectives, key results, and stakeholders
• Champion processes, including change management, knowledge management, project intake, roadmapping, prioritization, and service transition
• Build processes, templates, and structure, or leverage existing ones as appropriate
• Effectiveness
• Coordinate and help come up with solutions, and remove impediments
• Develop and demonstrate broad knowledge of IT initiatives and business goals
• Solicit feedback to confirm solutions are appropriate and effective
• Exercise risk-based judgment, and help teams make the right judgement calls
• Recognize, adopt and instill good PM practices throughout the organization
• Antiracism and Inclusivity: Peloton has made a commitment to to antiracism
• Actively contribute to creating a more inclusive culture and environment at Peloton
• Actively endorse, create, and maintain antiracist policies and processes

THINGS TO CONSIDER:

• We’re a high-growth company, and our processes are in various states of maturity
• We regularly assess the state of the department, the business, and the company, and determine what processes (and levels of process maturity) are needed for us to reach current and future objectives - you will play a large role in these decisions and changes for the projects and programs you support, and on the PMO team
• We firmly believe in conducting retrospectives and driving managed, continuous, improvement - you will facilitate many of these and are expected to facilitate and participate in an open and constructive dialogue
• We’re doing a lot really fast - you may be asked to flex outside of your role from time to time

ROLE DOES NOT INCLUDE

• People management of the individuals or teams who support a program or project.
• Technical decisions including: strategy, architecture, and guidance.
• Decision-making for priority, scope, and timelines (PMs should facilitate these decisions by gathering and making information available, identifying and engaging the appropriate stakeholders, and driving focused discussions).

ABOUT YOU:

• You have:
• 5+ years IT program management experience
• Experience managing complex programs with large budgets, exacting stakeholders, multiple vendors, and firm deadlines
• Experience gathering requirements and soliciting clear acceptance criteria
• Strong track record of project delivery and benefits realization
• Experience in strategic planning and analysis for projects and programs
• A basic understanding of software engineering and technical infrastructure
• Excellent presentation and meeting facilitation skills
• Strong interpersonal communication, problem solving, negotiation, and organizational skills
• A strong sense of accountability and personal ownership
• A flexible (whether proactive or reactive, as the situation requires) approach to change and are able to work effectively in a variety of situations, constantly seeks improvements, and is forward looking
• Experience in defining, implementing and coaching others in Program Management methodologies and tactics
• You:
• Are skilled in developing effective partnership relationships
• Deliver outcomes and overcome obstacles constructively in order to move forward
• Consistently operate above the line
• Are forward-looking and thoughtful
• Are focused on the facts
• Are compassionate to both the needs and situations of the business and of IT
• Are a strong listener with the ability to deeply understand, ask the right questions,  and proactively pursue constructive feedback
• Communicate articulately and effectively
• Are capable of staying on track and pursuing solutions without supervision

NICE TO HAVE:

• 4 years contextual (not hands-on) IT experience, which might (but doesn’t have to) include familiarity with some of the systems and services we use and offer, such as:
• Network: Cisco, Palo Altos, Meraki
• AV: Google Meet, Zoom, Robin, Appspace
• DevOps: Aviatrix, Terraform, Ansible, AWS
• GRC: SOX, GDPR/CCPA, PCI, Business Continuity/Disaster Recovery
• Cybersecurity: Application, cloud, corporate, and network security; phishing
• Service Delivery: Jira Service Desk, Halp, Oomnitza Asset Management, CMDB
• Client Platform Engineering: Jamf, Bettercloud, Okta
• IT Facilities: ISP, low voltage cabling, badge access, surveillance cameras,  interpreting architectural drawings
• Experience using Monday.com, Smartsheet, Confluence, Jira, and/or GSuite - we don’t use Microsoft Office, Microsoft Outlook, or Microsoft Project here
• Understanding of ITIL

ABOUT PELOTON:

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.