IT Senior Systems Engineer

| Greater NYC Area
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Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. 

  • Right now we’re funding over $2 billion in home loans per month
  • We’ve funded over $14 billion in loans and $3.5 billion in insurance 
  • We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
  • We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
  • Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
  • We were listed to Forbes’ FinTech 50 2020
  • And #15 on the 2020 CNBC Disruptor 50 
  • We’ve secured over $254 million from our investors to date 

Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.

A Better opportunity:

Better is looking for a Senior Infrastructure Engineer who’s ready to help us improve our customer experience by building functional systems that bring our business to new heights. You’ll need to have strong experience in VMware, Active directory, Azure, and AWS because you will be supporting systems and services across different technologies. As a Senior Infrastructure Engineer, you’ll also be working with other engineers to support and improve our infrastructure, associated processes, and systems. It will be required for you to be detail-oriented and a skilled problem solver because you’ll be working with the team to streamline our processes—as well as working with our automation team where applicable to automate our processes.

Responsibilities will include:

  • Effectively manage assigned projects as necessary while lending support to the team.
  • Implementation of technologies and platforms supporting core infrastructure that supports day to day operations.
  • Managing VMware, Active Directory, SolarWinds, Puppet, SCCM, Hyper V, Azure, AWS, and other core infrastructure technologies.
  • Update our processes and design new processes as needed.
  • Work with open-source technologies as needed.
  • Build out solutions when there is no immediate native solution handy.
  • Package and maintain software catalog.
  • Lead junior engineers through deployments, technical escalations, procedures and project tasks.
  • Engage and manage relationship(s) with Apple-Mac aligned 3rd party vendors.
  • Responsible for creation of metrics and dashboards related to Apple/Mac infrastructure.
  • Engage with IT leadership to ensure our efforts in our environments appropriately align with security objectives and standards.
  • Enforce best practices of office IT security
  • Create operational documentation for various systems

About You:

  • 5 - 10 Years of IT Experience
  • Understands basic networking (Experience with VLANs, Subnets, Firewalls)
  • Experience in regulated industries is a plus.
  • Solid scripting /automation skills required.
  • Strong experience with Windows-based infrastructure and Windows administration.
  • Strong experience with Linux-based infrastructures, Linux/Unix administration, and AWS.
  • Strong experience with VMware and Active Directory.
  • Knowledge of programming languages such PowerShell, and Bash.
  • Knowledge of storage arrays such as Dell unity, NetApp, and EMC.
  • Experience with Azure is a plus.
  • Experience working with Github.
  • Experience with databases such as MS SQL, MySQL, PostgreSQL, NoSQL.
  • Experience with project management and workflow tools such as Agile and Jira.
  • Experience with open-source technologies and cloud services.
  • Experience in working with Puppet and Terraform for automation and configuration is a plus.
  • Strong communication skills and ability to explain protocol and processes with team and management.
  • Minimum 5 years of experience in an Infrastructure Engineer role.
  • Stellar troubleshooting skills with the ability to spot issues before they become problems.
  • Current with industry trends, IT ops and industry best practices, and able to identify the ones we should implement.
  • Time and project management skills, with the capability to prioritize and multitask as needed.

The Better mission is rooted in values that drive us.

  • We do what’s in the best interest of the consumer, not ourselves
  • We have growth mindsets, not fixed ones
  • We believe that success lies in execution, not credentials
  • We act like owners, not just employees
  • We work to find answers on our own, not wait for them to be given to us 
  • We optimize for mission, not ego

Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.

Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.

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Location

Across the street from the tallest building in the western hemisphere.

An Insider's view of Better.com

How would you describe the company’s work-life balance?

It's not a secret that at a successful start-up, you have to work hard. That's why we have a very liberal work-from-home and unlimited PTO policy at Better. We know that people perform their best when they're happy and healthy, and emphasize that your individual needs being met are what helps meet the needs of our customers.

David

Sales

What does your typical day look like?

First, I glance at emails and my calendar. Then, I put in my free Seamless order (lunch and dinner is covered). I then use the first few hours of my day for deep thinking and problem solving where I sit with my notebook to brainstorm and sketch out ideas and initiatives. After lunch is when I have all of my meetings with teams in the US and India.

Jillian

Collateral

How has your career grown since starting at the company?

I started as an Office Manager from Undergrad. A year later, I became a Customer Experience Associate for our Mortgage Operations team, and 3 months after that, I managed a team of 10 associates. Two years later, I found myself as a Customer Experience Strategist. I've had the opportunity to grow tremendously within and outside of my roles.

Kristin

Customer Experience Strategist

What are Better.com Perks + Benefits

Better.com Benefits Overview

Life/work, not work/life- All work and no play is a recipe for a breakdown. So we give our team members unlimited time off.

Community Feels- Happy hours, birthday parties, book clubs, and more. We believe in building a community, not just a company.

Tools of the Trade- From cozy couches to new computers, Better provides whatever you need to help us succeed.

Full Health Bars- We take care of our own. Better offers fully funded health, dental, and vision benefits, as well as a 401k plan and up to 20 weeks paid parental leave.

Food For Days- Hungry employees aren’t happy employees. That’s why Better team members get free lunch, dinner, and snacks. Every. Single. Day.

Competitive Compensation- Cash and equity. If you care about that sort of thing. Which we do.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
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