IT Service Desk Technician at Moda Operandi

| Greater NYC Area
Sorry, this job was removed at 12:03 p.m. (EST) on Thursday, January 16, 2020
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Summary

The IT Service team is responsible for maintaining computers across the organization. An IT Service Associate must monitor and maintain various systems, install and configure hardware / software, and solve technical problems. 

Skills and Requirements

  • Bachelor’s degree or equivalent experience in the IT
  • Experience troubleshooting Microsoft Office, and Google Business Suite
  • Lift a minimum of 50lbs
  • Excellent problem solving skills
  • Knowledge of Mac and PC Support
  • Good understanding of mobile devices
  • User oriented and cool-tempered
  • Excellent communication skills
  • Can maintain a positive attitude!
  • Open to a flexible schedule
  • Willing to travel between borough
  • Experience using a ticketing system

Tasks

  • First point of contact IT Service request
  • Walk users through troubleshooting process
  • Escalate issues to appropriate parties
  • Follow up and update users on status and provide information
  • Record troubleshooting steps and resolutions within ticketing system
  • Monitor and maintain computer systems
  • Onboarding 
  • Maintain computer inventory
  • Keep IT equipment up to date
  • Assist users with using Zoom for conferencing
  • Manage user accounts across various platforms
  • Provide updates and backups of user computers upon request
  • Maintain AV equipment
  • Test and implement new technology
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