Summary

The IT Service team is responsible for maintaining computers across the organization. An IT Service Associate must monitor and maintain various systems, install and configure hardware / software, and solve technical problems. 

Skills and Requirements

• Bachelor’s degree or equivalent experience in the IT
• Experience troubleshooting Microsoft Office, and Google Business Suite
• Lift a minimum of 50lbs
• Excellent problem solving skills
• Knowledge of Mac and PC Support
• Good understanding of mobile devices
• User oriented and cool-tempered
• Excellent communication skills
• Can maintain a positive attitude!
• Open to a flexible schedule
• Willing to travel between borough
• Experience using a ticketing system

Tasks

• First point of contact IT Service request
• Walk users through troubleshooting process
• Escalate issues to appropriate parties
• Follow up and update users on status and provide information
• Record troubleshooting steps and resolutions within ticketing system
• Monitor and maintain computer systems
• Onboarding 
• Maintain computer inventory
• Keep IT equipment up to date
• Assist users with using Zoom for conferencing
• Manage user accounts across various platforms
• Provide updates and backups of user computers upon request
• Maintain AV equipment
• Test and implement new technology