IT Service Desk Technician

| Greater NYC Area

Summary

The IT Service team is responsible for maintaining computers across the organization. An IT Service Associate must monitor and maintain various systems, install and configure hardware / software, and solve technical problems. 

Skills and Requirements

  • Bachelor’s degree or equivalent experience in the IT
  • Experience troubleshooting Microsoft Office, and Google Business Suite
  • Lift a minimum of 50lbs
  • Excellent problem solving skills
  • Knowledge of Mac and PC Support
  • Good understanding of mobile devices
  • User oriented and cool-tempered
  • Excellent communication skills
  • Can maintain a positive attitude!
  • Open to a flexible schedule
  • Willing to travel between borough
  • Experience using a ticketing system

Tasks

  • First point of contact IT Service request
  • Walk users through troubleshooting process
  • Escalate issues to appropriate parties
  • Follow up and update users on status and provide information
  • Record troubleshooting steps and resolutions within ticketing system
  • Monitor and maintain computer systems
  • Onboarding 
  • Maintain computer inventory
  • Keep IT equipment up to date
  • Assist users with using Zoom for conferencing
  • Manage user accounts across various platforms
  • Provide updates and backups of user computers upon request
  • Maintain AV equipment
  • Test and implement new technology
Read Full Job Description

Technology we use

  • Engineering
    • ScalaLanguages
    • ReactLibraries
    • AngularJSFrameworks

Location

New York, NY 10013

What are Moda Operandi Perks + Benefits

Moda Operandi Benefits Overview

Enjoy A Flexible Lifestyle

Where the high-energy of a start-up meets the stability of a well-funded company. Moda is committed to fostering flexibility and wellbeing inside and outside of the office. Our employees enjoy a full suite of benefits.

Unlimited PTO & sick leave
Full medical, dental, vision insurance
Generous parental leave
Industry leading merchandise discount
401K
Performance bonus
Equity Incentive plan
Opportunities to work flexibly
Subsidized day care, gym discount & pet insurance
Free snacks and weekly company happy hours
Dog-friendly office
& more!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning
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