Oh Snap!
This job is no longer active - but you can still view the details below.

IT Services Engineer

| Greater NYC Area

Who we are

We are a new type of healthcare company, operating out of Brooklyn and backed by Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to radically improve the health of urban communities, one block at a time.

In close collaboration with community based organizations and a leading commercial partner, we are reorganizing the health system to focus on what matters to our members. We deliver personalized primary care, behavioral health, and social services through a network of neighborhood hubs with deep community based partnerships and world-class technology.

Over the next year we’ll grow quickly, including entering new markets, each with their own commercial relationships and field-based teams. This role will be a key contributor to the success of our business.

The role:

At Cityblock we utilize innovative solutions, as well as custom software and integrations, to produce a corporate environment without the hassle often associated with IT. As one of the first IT members of the department and under the guidance of our Manager of IT Operations, your focus is to support our technical processes, infrastructure, and provide staff support. You'll be a primary point of contact for staff across our Hub locations and HQ office in DUMBO. In other words, you’ll be tackling issues with project-based work, account administration, and device setup.

After learning Cityblock IT processes and procedures, you will:

  • Provide in-person and remote technical support to our clinical professionals at our Hub locations and Dumbo HQ. Initially splitting the workload with our Manager of IT Operations, our goal is for you to eventually become the primary point of contact.
  • Provision accounts and troubleshoot account related issues and requests.
  • Troubleshoot office network issues and device issues.
  • Interface with our healthcare partners to facilitate network access and security procedures.

Requirements

  • 2-3 year(s) of IT experience.
  • Experience working outside of traditional IT systems such as Microsoft Active Directory and Windows. Experience with, or knowledge of, gSuite Administration, Apple devices, OneLogin, Meraki.
  • Experience with, or familiarity of basic network design and security.
  • Highly organized with attention to details.
  • Bringing a Colleagues-as-Customers mentality which includes a kind and empathic approach to troubleshooting IT problems.

Nice To Have

  • Bachelor's degree in a technology related field
  • HIPAA, HiTrust, and.or SOX2 compliance experience
  • Experience in a startup environment, ideally in healthcare, education, or similarly regulated industry.

You should include these in your application:

  • A resume and/or LinkedIn profile
  • A 1-2 paragraph cover letter

Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Read Full Job Description

Location

We're in DUMBO, where toy elephants parachute from rooftops and Thursdays are for live music. Plus, Sweetgreen, Brooklyn Roasting Company, & Equinox!

An Insider's view of Cityblock Health

What's the biggest problem your team is solving?

The opportunity to collaborate directly with medical professionals, care providers, and engineers to build Commons is rare and huge. You're not just building features. You know the 'why' of what you're building and who it will help—and you can see the impact firsthand.

Sylvia

VP of Engineering

How does the company support your career growth?

This is my first role as a software engineer—my previous life was in fashion retail. Cityblock created a structure that enables me to master fundamental skills and empowers me to own projects that expose me gradually to more difficult concepts, like building our application’s notification center—with a supportive team backing me up.

Alicia

Software Engineer

What is your vision for the company?

In my clinical work, I've seen our health system moving away from relationships and toward increasingly complex frameworks. I joined Cityblock to challenge that trend. To make healthcare trustworthy again and to truly meet individuals where they are.

Toyin

Chief Health Officer

How do you collaborate with other teams in the company?

My goal is to work with tech & clinical teams to build something useful yet simple. Sitting side-by-side we try to understand what our care teams and members need from our technology. Together, we're creating a world in which the product and tools become invisible, to enable our care teams to spend as much time as possible with our members.

Neves

Product Design Lead

What are Cityblock Health Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
More Jobs at Cityblock Health27 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Marketing
Operations
Product
Project Mgmt
Developer
new
New York
Data + Analytics
new
New York
Project Mgmt
new
New York
Marketing
new
New York
Project Mgmt
new
New York
HR
new
New York
Operations
new
New York
Marketing
new
New York
Operations
new
New York
Project Mgmt
new
New York
Product
new
New York
Finance
new
New York
Project Mgmt
new
New York
Project Mgmt
new
New York
Developer
new
New York
Product
new
New York
Data + Analytics
new
New York
Data + Analytics
new
New York
HR
new
New York
Project Mgmt
new
New York
Developer
new
New York
Operations
new
New York