IT Services Engineer

| Greater NYC Area

Who we are

We are a new type of healthcare company, operating out of Brooklyn and backed by Sidewalk Labs along with some of the top healthcare investors in the country. Our mission is to radically improve the health of urban communities, one block at a time.

In close collaboration with community based organizations and a leading commercial partner, we are reorganizing the health system to focus on what matters to our members. We deliver personalized primary care, behavioral health, and social services through a network of neighborhood hubs with deep community based partnerships and world-class technology.

Over the next year we’ll grow quickly, including entering new markets, each with their own commercial relationships and field-based teams. This role will be a key contributor to the success of our business.

The role:

At Cityblock we utilize innovative, leading-edge vendor solutions, as well as custom software and integrations, to deliver a best-in-class corporate environment and workflow. As one of the first clinical-focused IT members of the department and under the guidance of our Manager of IT Operations, your focus is to support our technical processes, infrastructure, and provide staff support. You'll be a primary point of contact for staff across our Hub in Crown Heights and Dumbo office, tackling issues with project-based work, account administration and device setup. 

You will:

  • After learning Cityblock IT processes and procedures, provide in-person technical support to our clinical professionals at our Crown Heights Hub and Dumbo HQ - eventually becoming the primary point of contact for our hub staff.
  • Once comfortable with the IT environment, provision accounts and troubleshoot account access requests.
  • Troubleshoot office network issues resulting from wired or wireless connections to our router-on-a-stick network design.
  • Interface with our healthcare partner to facilitate network access and security procedures.

Requirements

  • 2-4 year(s) of IT experience 
  • Experience with Google Suite and familiarity of Google Administration services
  • Experience working outside of traditional IT systems such as Microsoft Active Directory and Windows. Experience working with or knowledge of gSuite, Macs, OneLogin, Meraki.
  • Experience with, or familiarity of basic network design and security
  • Highly organized with attention to details
  • Colleagues as customers mentality
  • Kind and empathic approach to troubleshooting IT problems

Nice To Have

  • Bachelor's degree in a technology related field
  • HIPAA or SOX compliance experience
  • Experience in a startup environment, ideally in healthcare, education, or similarly regulated industry.

You should include these in your application:

  • A resume and/or LinkedIn profile
  • A 1-2 paragraph cover letter

Cityblock values diversity as a core tenet of the work we do and populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

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Location

We're in DUMBO, where toy elephants parachute from rooftops and Thursdays are for live music. Plus, Sweetgreen, Brooklyn Roasting Company, & Equinox!

An Insider's view of Cityblock Health

What's the biggest problem your team is solving?

The opportunity to collaborate directly with medical professionals, care providers, and engineers to build Commons is rare and huge. You're not just building features. You know the 'why' of what you're building and who it will help—and you can see the impact firsthand.

Sylvia

VP of Engineering

How does the company support your career growth?

This is my first role as a software engineer—my previous life was in fashion retail. Cityblock created a structure that enables me to master fundamental skills and empowers me to own projects that expose me gradually to more difficult concepts, like building our application’s notification center—with a supportive team backing me up.

Alicia

Software Engineer

What is your vision for the company?

In my clinical work, I've seen our health system moving away from relationships and toward increasingly complex frameworks. I joined Cityblock to challenge that trend. To make healthcare trustworthy again and to truly meet individuals where they are.

Toyin

Chief Health Officer

How do you collaborate with other teams in the company?

My goal is to work with tech & clinical teams to build something useful yet simple. Sitting side-by-side we try to understand what our care teams and members need from our technology. Together, we're creating a world in which the product and tools become invisible, to enable our care teams to spend as much time as possible with our members.

Neves

Product Design Lead

What are Cityblock Health Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
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