IT Solutions Specialist

| Remote
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IT Solutions Specialist (Remote position)

Electric is a Series B startup backed by Bessemer Venture Partners, Bowery Capital, GGV Capital, Primary Venture Partners and led by a team of seasoned entrepreneurs, operators and technologists. With software forming the foundation of every office, Electric is the world’s first all-in-one, modern IT support solution that can truly meet the needs of growing businesses. Through a chat interface, personalized service and flat-rate pricing we keep our clients’ email, computers, Wi-Fi and software running smoothly at a fraction of the cost and headaches normally experienced with traditional managed service providers.

Our company is a fun, fast-paced environment with enormous opportunities for career advancement. We are seeking highly motivated, detail-oriented go-getters who want to move up in a tech startup.

The Role

We are seeking an IT Solutions Specialist to join the Professional Services team here at Electric. The candidate in this role must have a passion for providing IT solutions, increasing client satisfaction, resolving complex technical problems, and empowering other teams throughout our organization. You will work directly with our customers to provide recommendations and quotes for IT upgrades that benefit their organization as a whole. This position requires a combination of both critical thinking and customer service responsibilities. 

What You’ll Do

  • Lead discovery calls with our customers to gain a deep understanding of their current IT needs and/or issues 
  • Confidently make recommendations that address and solve the customer’s current pain points and future needs
  • Create comprehensive project proposals with detailed scopes of work and pricing for all hardware and labor required for project execution
  • Serve as a technical liaison for other internal teams including Client Solutions, Sales, & Implementation.
  • Educate our customers on the benefits of upgrades by making complex technical concepts easy to understand
  • Be comfortable with explaining pricing and up-selling to customers
  • Research and investigate new technologies for the purpose of applied solutions
  • Work within the company’s standard recommendations to provide customers with an IT solution that Electric can easily support remotely through our help desk
  • Upon quote approval, work directly with internal IT project managers to smoothly hand off the project for execution including a comprehensive scope or work, budget review, and timeline for the implementation of the solution.

Who You Are

  • 5-7 years of relevant IT experience
  • A passion for working in the field of IT
  • Experience with network infrastructure upgrades, server implementations, data and email migrations, SSO/identity management services, video conferencing setups, and printer deployments. Specific experience with Zoom Rooms, Okta, and Cisco Meraki / Ubiquiti UniFi network hardware is highly desired.
  • Previous experience managing IT projects with a strong technical background
  • Superb written and verbal communication skills 
  • Proven ability to succeed within a fast-paced organization
  • Strong overall interpersonal skills and customer-facing experience
  • Demonstrated professionalism and dependability
  • Self-starter with the ability to work independently and get things done. A results-oriented achiever
  • College degree from an accredited four-year institution or relevant technical experience
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • ServerlessFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • PeriscopeAnalytics
    • FullstoryAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

408 Broadway, New York, NY 10013

What are Electric Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Open office floor plan
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Recreational Clubs
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Acme Co. offers employees professional development opportunities like The ability to attend job related conferences and seminars.
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
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