BuzzFeed
BuzzFeed is the world’s leading tech-powered, diversified media company that reaches hundreds of millions of people globally through its cross-platform news and entertainment network. The company produces articles, lists, quizzes, videos, and original series; lifestyle content through brands including Tasty, the world’s largest social food network; original reporting and investigative journalism through BuzzFeed News and HuffPost; an industry-leading affiliate business, strategic partnerships, licensing and product development through BuzzFeed Commerce; and original productions across broadcast, cable, SVOD, film and digital platforms for BuzzFeed Studios.
The Role
BuzzFeed is hiring an IT Specialist. We’re looking for a well-rounded support technician to setup and deploy hardware and software as well as provide stellar end-user support. The position will work together with the existing IT team. You will need to have strong computer (hardware, software, networking) and interpersonal skills.
We’re looking for an upbeat and engaged person to join our current IT team. At its core, IT is a support department which exists to ensure employees can actually do their jobs--we like to think of ourselves as technology therapists. This position will assist the rest of the team in providing support to employees and work on projects to make employees' lives easier from a technology standpoint.
You should have experience troubleshooting computer hardware, software, email and network issues. Being able to provide great customer service is equally as important--you’ve got to love the people you help and love what you do. Individual must be a go-getter.
This position reports to the IT Support Manager.
You Will
- Provide internal helpdesk support for BuzzFeed employees
- Respond to, record, track, and close tickets through help desk/problem management software--detail is essential
- Assist with evolving internal IT wiki page--documentation is king!
- Provision computers (mainly Mac OS X machines) for employees
- Troubleshoot computer hardware, software or network issues that end-users are having
- Troubleshoot and support current A/V setup for video conferencing (includes Cisco Codecs, and Google Meet)
- Partner with the other members of the IT team to provide support and enforce IT policies
You Have
- Must be customer-focused and personable
- Will be asked to tackle issues independently but also work with the rest of the IT team as a whole
- Proficient in both following and creating documentation for the rest of team
- Proven ability to use the tools at hand to research and resolve problems
- Candidate should have previous experience assisting employees in a video production environment
- Able to troubleshoot Mac OS X and software issues
- Able to troubleshoot Windows issues
- Ability to troubleshoot Google Workspace issues
- Experience setting up video conferencing systems (Google Meet, Cisco, etc.)
- General knowledge of networking concepts is a must
- At least 2 years experience as an IT Specialist or related position in an office environment
Additional Considerations
- Familiarity with JAMF Pro
- Familiarity with networking hardware from Meraki
- Familiarity with Okta SSO
All job applications must be received through the official BuzzFeed Jobs board (https://www.buzzfeed.com/about/jobs), including referrals. It is BuzzFeed's practice to not schedule job interviews until after an application is submitted through our jobs board.
Life at BuzzFeed
At BuzzFeed, we believe our work benefits from the diverse perspectives of our employees. As such, BuzzFeed celebrates inclusion and is committed to equal opportunity employment. At BuzzFeed, you can expect:
- A supportive, inclusive atmosphere on a team that values your contributions
- Opportunities for personal and professional growth through work experience, offerings from our in-house Learning @ BuzzFeed team, our Employee Resource Groups, and more
- An attractive and equitable compensation package, including salary and stock options
- A generous benefits program featuring PTO, unlimited sick time, comprehensive medical benefits, a family leave policy, access to mental health platforms, retirement plans, gym and wellness discounts, and much more.
BuzzFeed is the world’s leading tech-powered media company, with a cross-platform news and entertainment network that reaches hundreds of millions of people globally. The company aims to spread truth and joy across the internet by producing articles, lists, quizzes, videos, original series; lifestyle content through brands including Tasty, the world’s largest social food network; original reporting and investigative journalism through BuzzFeed News; strategic partnerships, licensing and product development through BuzzFeed Marketing; and original productions across broadcast, cable, SVOD, film and digital platforms for BuzzFeed Studios.
BuzzFeed is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category.
At BuzzFeed, we want all employees to feel safe and comfortable when they engage in any in-person meetings, when visiting the office, or when working from an offsite production or meeting location. As part of this commitment to health and safety, BuzzFeed requires COVID-19 vaccines for current U.S. employees, including all newly hired employees. Requests for accommodation per applicable law for health and/or religious reasons will be considered. Union employees are subject to what is outlined in their applicable collective bargaining agreement.