ABOUT THE RIGHT TEAM MEMBER:

You are an experienced IT specialist with a passion for helping others. You understand the needs of a rapidly growing company and know how to scale systems and processes accordingly. You can identify issues before they arise and tackle them with speedy, thoughtful and effective solutions. You have excellent communication and organizational skills to provide timely and effective resolutions for a diverse set of technology issues.

What You’ll Do:

• Resolve helpdesk tickets, providing swift solutions for all employees
• Troubleshoot computer hardware, software, VOIP devices, network issues
• Work on IT projects from research to implementation
• Develop and document IT procedures
• Procure equipment from vendor partnerships
• IT onboarding and offboarding processes
• Manage ClassPass owned equipment

Who You Are:

• 2+ years of IT experience in a Mac OSX and Google Apps environment of 50+ people
• Advanced knowledge of installing, configuring, and troubleshooting OSX, integrating enterprise-level A/V systems, and administering several cloud-based services (e.g. Google Apps, Box, Salesforce, BlueJeans)
• Experience in supporting remote users and locations
• Track record of thriving in a fast-paced, startup environment
• Strong time management skills and ability to juggle multiple requests at once
• Diligent about capturing, tracking, and closing helpdesk tickets to ensure quick response times

Skills/Proficiencies:

• Top notch customer service skills
• Excellent communication skills, written and verbal
• Professional and personable, capable of building relationships with other departments within the organization
• Well versed in administering cloud based services
• Effective in balancing time management between interrupts and larger projects.
• Knowledge of networking concepts

Required Experience:

• MacOS and Apple Hardware
• JAMF
• Google Apps For Business

Good to have:

• AV and teleconferencing systems
• JumpCloud/Directory Services
• Experience with office build-outs and/or moves