Celonis
We help companies reveal & fix inefficiencies they can’t see in order to perform at levels they never thought possible.
New York, NY
Remote

IT Support Engineer

Sorry, this job was removed at 7:24 a.m. (EST) on Tuesday, November 9, 2021
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We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as an IT Support Engineer.

The Team:

The global IT team is responsible for the complete support of all the critical applications running on the Celonis systems. We are the backbone for the critical IT infrastructure and ensure smooth functioning of the global systems. 

The Role:

  • The role will be based only in Bangalore, Celonis
  • 1st level support engineer for Celonis internal IT Team located in Bengaluru Hub of Celonis
  • To be the 1st contact person in IT-questions for a large rising and cool company
  • Learn everyday something new in our international IT team
  • To be a very good service provider in a superfluid company

The work you’ll do:

  • Resolve, transfer or escalate IT tickets raised by internal employees
  • Work in an international IT support team to solve issues globally
  • Troubleshoot and resolve various technical issues via phone, email and remote control
  • Operating, transporting, adjusting and installing/configuring computing and related equipment (Mac/Windows environment) for the workplace
  • 1st contact & responsible for Onboarding of new Celonis employees in India
  • Communication with our users and staff to understand, identify, document and resolve problems
  • Performing simple repairs to computing and related equipment
  • Develop documentation/user guides for common user issues
  • Mobile Device support for corporate smartphones
  • On-site support for the Celonis Bengaluru Office

The qualifications you need:

  • Experience of at least in the range of 1-3 years in IT Support
  • Knowledge in a Windows environment (Windows 10, Windows Server 2012/2016
  • Basic knowledge of Active Directory
  • Basic knowledge of TCP/IP networks
  • Microsoft O365 knowledge
  • Operate and maintain network printers and network components like video-conferencing systems based on Zoom
  • Trouble shoot drivers / software applications
  • Knowledge in Mobile Device Management solutions

What Celonis can offer you:

  • The unique opportunity to work within a new category of technology, Execution Management
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
  • Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
  • Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future

About Us

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.

Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better

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What are Celonis Perks + Benefits

Celonis Benefits Overview

Celonis is pleased to offer unlimited PTO, 24 weeks of paid leave for main carers and 12 weeks for supporting carers, new hire equity grants with annual refreshes and merit-based awards, 401(k) matching, a fully stocked kitchen, & a global onboarding experience to meet Celonauts around the globe.

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental health benefits
Access to Headspace.
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We're better supporting all parents, no matter how they welcome a child, with expanded benefits including up to 24 weeks fully paid leave for the primary parent, & 12 weeks for the supporting parent.
Family medical leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Celonis has an unlimited PTO policy
Paid volunteer time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Celonis provides catered breakfast every Tuesday along with cereal, fruit, and other snacks available daily.
Company-sponsored happy hours
Every Thursday, our workplace services team hosts happy hours and fun events for Celonauts after work.
Pet friendly
Fitness stipend
Celonis offers a subsidized Gympass membership for all NYC Celonauts.
Professional Development Benefits
Job training & conferences
Celonis offers employees professional development opportunities, including annual individual budget for training.
Promote from within
Mentorship program
Continuing education stipend
Every Celonaut is allotted an annual Learning Grant for professional development.
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

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