IT Support Engineer

| Greater NYC Area
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We are:
Wix IT. We provide technical assistance and support to our employees for computers, servers, hardware, software and events. We improve, implement and integrate solutions with a scalability approach to support our growing teams while taking care of everything from configuration, control, maintenance, troubleshooting and monitoring. We're looking for an enthusiastic IT Support Engineer to join our global team.
You are:
An IT professional with 4+ years of IT experience, including in a customer service environment. You're able to clearly provide step-by-step technical help, both written and verbal. You have great knowledge of MacOS and Windows OS in an enterprise environment. You have experience administering MDM, preferably Jamf and Intune and you have knowledge of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications. You also have experience administering GSuite, Slack, Duo, Jamf, and Zoom, and using ITSM software, preferably JIRA. You're familiar with different types of AV equipment and you have excellent problem solving, organizational and project management skills. You're also a service-oriented team player who's just as comfortable working alone as in a team and to be on-site and on-call. Experience with Bash or Python scripting is a plus.
As an IT Support Engineer, you will:

  • Support the day-to-day IT operations at the New York City office through Jira, Slack, Email, or in-person
  • Identify and automate repetitive day-to-day tasks using tools such as Ansible, Zapier, Bash, or Python
  • Coordinate, prioritize, and manage technical projects and implementations based on business impact or urgency
  • Troubleshoot advanced technical problems with LAN, WAN, WiFi and other systems
  • Be an escalation for other members of the U.S. IT Support team
  • Manage endpoint installations, upgrades and troubleshooting (for Windows and macOS)
  • Have an advanced understanding of MDM solutions such as Jamf or Intune
  • Configure and maintain all technical equipment, including computers, printers, switches, phones, conference rooms, TVs, and back office systems
  • Manage and maintain AV equipment in conference rooms, and all hands space


At this time we are seeking NYC-based candidates who are able and willing to work on-site and from home via a hybrid approach.
About Wix
With over 30 different products, Wix makes it easy for anyone to succeed online. We build web creation tools and business solutions, mobile apps, payment processing technologies, as well as CRM and marketing tools that help our users in different business sectors and compete online. Our technologies are based on massive infrastructure required to securely and resiliently serve over 200 million users, and their visitors across the globe - instantly. Our scale is enormous, and our plans for the future are even bigger.
Wix's product development teams work in a dev-centric culture, deploy code hundreds of times every day using advanced automation tools, and create methodologies that enable a fast-to-production environment. We operate in small highly-collaborative teams, but belong to professional groups called Guilds, dedicated to personal and professional growth.
We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed

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Location

Located in the Meatpacking District. Close to the Path Train, bike paths, and the Whitney Museum.

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