Flatiron Health
New York, NY
View Profile
Operations//IT//

IT Support Engineer

Flatiron Health
| Greater NYC Area
https://flatiron.com/careers/open-positions/26423?gh_jid=26423&gh_src=r3dbji
Apply now
Save

We're looking for an IT Support Engineer to help us accomplish our mission of improving lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why you'll love making Flatiron Health the next step in your career.

This role is based in our New York City office, where you will support our local employees, as well as our San Francisco office and remote workers. A typical day will include responding to IT requests, imaging new computers, administration of SaaS applications, onboarding new employees, and contributing to the varying “whatever it takes to get the job done” needs of our team. We are a lean and growing team, which means priorities can change quickly. There are plenty of opportunities for you to learn and contribute to our team projects and objectives.

As an IT Support Engineer you will:

  • Provide day-to-day support and troubleshoot Mac and Windows computers. Respond to employee support requests via tickets, email, walk-ups, and Slack.
  • Onboard and train new employees on Flatiron’s systems and applications.
  • Provide support for Flatiron’s office hardware such as phones and video conference equipment.
  • Update and add to self-service documentation for our employees, and improve workflows and processes for the IT Support team.
  • Participate in our rotating on-call support schedule.
  • Complete project-based or tasked-based work that contributes to our team’s quarterly and annual objectives.

Your Experience:

  • You have worked in an enterprise IT environment, supporting and administering SaaS applications. We use many, including GSuite, Zendesk, Egnyte, Jira and Confluence, and LastPass.
  • You can automate system administrative duties, either by leveraging APIs, or SaaS management tools.
  • You are familiar with the terms “Device Management” and “Active Directory”.
  • You understand network protocols and services (TCP, UDP, TCP/IP, DNS, DHCP) and can troubleshoot our employee’s network issues.
  • General A/V experience (video, audio systems, soundboards, lighting, etc).

About You:

  • You are customer service driven and practice empathy while supporting employees.
  • You don’t follow the same recipe all the time and you challenge the status quo. You don’t settle for the “have you restarted your computer” fix; you strive to understand the root cause of an issue.
  • You build relationships and trust with your peers and our employees. You can work on projects with your team or cross-functionally, and you are not afraid to get your hands dirty.
  • You have a growth mindset; you are curious and want to learn. You endeavor to be a mentor and help develop your peers.

Bonus points:

  • Apple Certified Mac Technician (ACMT) certification.
  • Have your GSuite Administrator certification, or you are a BetterCloud expert.
  • In depth knowledge of SCCM and jamf deployment.
  • CompTIA, or CompTIA Security+ Certification.
  • Previous work experience at a rapidly scaling startup.
See More
https://flatiron.com/careers/open-positions/26423?gh_jid=26423&gh_src=r3dbji
Apply now
Save job
loading ...
Emailed
Flatiron Health
IT Support Engineer
Email
Save job
Apply to Job

Where we are

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
Chante Butler
Senior Manager, Integrated Quality Management
Diversity + Inclusion
In matters of D&I, Flatiron walks the talk
Chante is a member of the group that fosters D&I at Flatiron, and she believes that actions speak louder than words. In fact, leaders here have instituted efforts that make a real difference. In addition to following best hiring practices, Flatiron hosts D&I events and an apprenticeship for underrepresented groups. “At Flatiron, there is safe space to talk about D&I with leaders — and our leaders are setting the example."
If you care about D&I, you should want to work here because your voice will be heard. We aren’t afraid to step outside of the norm as it relates to D&I. We’re committed to developing a program that fits our culture and people.
Chante Butler
Senior Manager, Integrated Quality Management
Hillary Kanarek Mager
Head of Recruiting
Work Life Balance
To promote work-life balance, leaders look at outcomes, not optics
There are as many definitions of work-life balance as there are people. As a leader, Hillary allows people to define it themselves — focusing on results, not face time. “My team knows they’re accountable to their goals, but the rest is up to them,” she said. “As long as the work is getting done in an excellent way, it doesn’t matter if they come in at 9 or 11 in the mornings — or reply to emails at 2 p.m. or 2 a.m."
I have a new baby at home, so, for me, work-life balance means no late nights in the office, but I’m happy to email any time from home. Others prefer to stay later so that they’re truly offline when they leave. Flatiron gives people freedom to define work-life balance individually.
Hillary Kanarek Mager
Head of Recruiting
Rohit Kapur
Senior Software Engineer
Inside Dev Team
Dev’s day includes code, caffeine and conversation
Rohit prioritizes tech as much as team bonding. His team builds self-service tools to help Flatiron engineers iterate faster. When he’s not steeped in tech, he’s focusing on culture. He organizes dinners, brunches, a tea time and a daily group walk for coffee and kinship. Rohit described his typical day as “code, caffeine and conversations.”
Flatiron is helping move the needle in the fight against cancer, and the road ahead is full of very interesting opportunities. It’s an exciting place to be an engineer.
Rohit Kapur
Senior Software Engineer
Previous
Next

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
View full list of perks + benefits

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer
Photo Gallery

Jobs at Flatiron Health
67

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Marketing
Operations
Product
Project Mgmt
Sales
Content
Tap to close

Marketing Operations Manager

Flatiron Health
Greater NYC Area
2 days ago
save job
+37
As a Marketing Operations Manager, you will work to create scalable processes that ensure best practices in lead generation and database management. You will also conduct complex data analyses that will be used to inform strategic decisions by stakeholders from across the company. You’ll also focus on email marketing, working to optimize and build a top-notch email marketing program. This includes acquiring new and accelerating existing leads, and improving customer satisfaction through email and digital campaigns. You will be in charge of all external, online acquisition marketing, managing the strategy, execution, and optimization across channels. You will be working in a fast-paced environment managing multiple projects at once.

Talent Development Manager

Flatiron Health
Greater NYC Area
2 days ago
save job
+37
In this role, you'll work with the Talent Development team to lead our manager development, diversity & inclusion (D&I), and team specific training programs. You will own Flatiron’s manager training curriculum and will be tasked with ensuring it scales and continues to meet the needs of our evolving manager population. In addition, you will be responsible for driving results around Flatiron’s diversity & inclusion (D&I) efforts through project management, partnership with People team stakeholders, and development of an internal communications strategy. You will also own Talent Development’s strategic consultation with teams, and will be tasked with partnering to provide training solutions based on identified needs. Specific responsibilities include:

Recruiting Coordinator/Candidate Lead (Temporary)

Flatiron Health
Greater NYC Area
2 days ago
save job
+37
We're looking for a Candidate Lead to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. This contract position will require up to 40 hours of work each week and is expected to last for three (3) months, with a possibility of being extended. Here's what you need to know about the role.

IT Systems Engineer

Flatiron Health
Greater NYC Area
2 days ago
save job
+37
We're looking for an IT Systems Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the IT Systems Engineering Team to support our employee productivity through the various tools, applications, and hardware that we manage

Research Oncologist

Flatiron Health
Greater NYC Area
4 days ago
save job
+37
The Research Oncology team provides thought leadership and day-to-day research planning and interpretation for the Research Organization. This includes input into how data sets are developed and used, as well as thinking about scientific problem sets and their interpretation.

Operations Associate (Revenue Cycle)

Flatiron Health
Greater NYC Area
4 days ago
save job
+37
We're looking for an Operations Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work within the Revenue Cycle Management team to oversee daily activities of customers accounts, measure and improve the quality of our offering,

Director/Senior Product Manager, Real World Evidence

Flatiron Health
Greater NYC Area
4 days ago
save job
+37
In this role, you'll work with the Real World Evidence engineering, research oncology, and biostatistics teams, among others. Reporting to the VP of Product and Operations for RWE, you'll develop roadmaps, strategies, and implementation plans for some of our most cutting-edge scientific work with real-world patient data.

Application Security Engineer

Flatiron Health
Greater NYC Area
4 days ago
save job
+37
Overview Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges.

Benefits Lead

Flatiron Health
Greater NYC Area
4 days ago
save job
+37
In this role, you can expect to be responsible for delivering benefits for Flatiron, with an emphasis on attracting, retaining and rewarding employees while maintaining market competitiveness. The Benefits Lead will work in close partnership with the People Operations team, clients and colleagues to ensure that all programs support the growth and evolution of the business.

Data Insights Engineering Intern (Summer 2020)

Flatiron Health
Greater NYC Area
5 days ago
save job
+37
As a Data Insights Engineering Intern, you will work with a diverse and talented team with expertise in digging into open-ended customer problems, prototyping, and rapidly iterating on data products from initial discovery to production. The team unlocks new value and possibilities from our data, always using the most effective tool for the job. Sometimes this means an interactive visualization; sometimes, the latest techniques in machine learning.

Senior Manager, Regulatory Strategy [Regulatory Affairs]

Flatiron Health
Greater NYC Area
6 days ago
save job
+37
This role will support peer to peer interaction with life science partners’ regulatory teams. While this position will not directly handle submissions (i.e., Flatiron is not the sponsor), successful candidates will leverage their deep regulatory affairs expertise to assist Flatiron Health and our partners navigate the regulatory submission life-cycle from discovery (e.g. using RWE to define drugs targets) to post-marketing activities (e.g. using RWE for new indications).

Software Engineering Manager

Flatiron Health
Greater NYC Area
6 days ago
save job
+37
Are you energized by leading world-class software engineers while remaining hands-on with coding and technical architecture? As an Engineering Manager, you will lead a software engineering team in building products while maintaining a high quality bar with scalable and reusable technology. You will be mentoring, coaching and inspiring software engineers on the team to take on new technical challenges and grow their careers. You will lead the team in looking at problems in new ways and inventing simple solutions to complex problems.

Director, Corporate Communications

Flatiron Health
Greater NYC Area
6 days ago
save job
+37
In this role, you'll work with the Brand & Corporate Communications team to accomplish our mission to improve lives by learning from the experience of every cancer patient. Reporting to the Senior Director, Brand & Corporate Communications, you'll build our growing brand and reputation by shaping our story and sharing it with our diverse audiences in oncology. You’ll develop strong relationships with the journalists and analysts who cover the ever-changing landscapes of cancer research, healthcare, and technology.

Abstraction Quality Operations Manager

Flatiron Health
Greater NYC Area
6 days ago
save job
+37
In this role, you'll work with the Abstraction team to manage a subset of Abstraction Clinical Quality Managers and associated quality operations. Reporting to the Senior Manager, Abstraction Operations, you'll oversee the team that monitors, controls, and improves the quality of the unstructured data processed by Abstractors in order to assure it meets the needs of our customers.

Technical Support Engineer, Provider Software

Flatiron Health
Greater NYC Area
1 week ago
save job
+37
We're looking for a Technical Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product,

Technical Support Engineer, Abstraction Technologies

Flatiron Health
Greater NYC Area
1 week ago
save job
+37
As a Technical Support Engineer, you will serve as the primary point of contact for our users as they utilize our platform to curate cancer data. This role is highly collaborative and focuses on ensuring our application is successfully empowering our users to work effectively. A Technical Support Engineer is self-motivated, can read and write code, and can handle a fast-paced environment while demonstrating excellent user empathy.

Operational Excellence Associate, Provider

Flatiron Health
Greater NYC Area
1 week ago
save job
+37
We're looking for an Operational Excellence Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with our Operational Excellence Team to drive value through strategic projects, process improvement, and change management for

Senior Manager, Real World Evidence Operations

Flatiron Health
Greater NYC Area
1 week ago
save job
+37
Flatiron Health's Research organization was started in 2014 with the goal of serving cancer patients by accelerating research. We believe that existing clinical research paradigms are ill-equipped to answer the research questions that face drug developers, academic researchers, and regulators in the oncology space today. By focusing on technology solutions that can be deployed widely across the Flatiron network of providers, Flatiron has the opportunity to generate insights that were previously impossible.

Employment Counsel

Flatiron Health
Greater NYC Area
1 week ago
save job
+37
In this role, you'll work with the Legal Team to provide legal support for Flatiron’s employment needs and serve as a key internal point of contact and subject matter expert on all matters relating to employment and/or employee benefits law. Reporting to the General Counsel, you'll partner with Legal, People Operations and our Leadership team to implement employment-related policies and procedures.

Director, Total Rewards

Flatiron Health
Greater NYC Area
1 week ago
save job
+37
In this role, you can expect to be responsible for delivering compensation and benefits for Flatiron, with an emphasis on attracting, retaining and rewarding employees while maintaining internal equity and external market competitiveness. The Director, Total Rewards will work in close partnership with clients and colleagues to ensure that all programs support the revenue growth and evolution of the business.

Senior Data Operations Manager

Flatiron Health
Greater NYC Area
1 week ago
save job
As a Senior Data Operations Manager, you will manage all activities which enable data integrations with health system partners as part of developing Flatiron’s real-world evidence products in international markets. In partnership with our Business Development team, this role will also help drive external interactions with oncology providers, regulators or health authorities.  In this role, you will lead the planning and activities for establishing data integrations with our international health system partners. You will work directly with our partners’ IT teams to understand how their data is stored, how it can work with Flatiron’s data platforms, and how to scale and automate integration activities over time. You will learn how we’ve implemented data integrations in the U.S. and determine what commonalities and efficiencies can translate to our ex-U.S. system(s). You will also partner closely with our internal Business Development, Engineering and Product teams to understand our customers’ needs and contribute to product roadmap development. In addition, you'll also:

Principal, Life Sciences Partnerships

Flatiron Health
Greater NYC Area
1 week ago
save job
Lead strategic engagement to develop long term, enterprise-wide partnerships with our biopharma partners, as well as other strategic collaborators (e.g., government / regulatory, advocacy groups). Become a subject matter expert on Flatiron’s offerings and reliably represent our capabilities to advance the research priorities of our biopharma research collaborators. Ensure effective day to day engagement with our biopharma research collaborators (e.g., HEOR, Bioinformatics, Medical Affairs), including on-site representation at client meetings (anticipated travel: Serve as the primary point of contact for biopharma research collaborators, interfacing to align Flatiron's offerings with client needs and selling new products and services to meet those needs. Lead development of new business proposals -- directly contributing to Flatiron revenues across the Research business. Collaborate with Flatiron’s cross-functional research team to ensure Flatiron delivers high quality work to our biopharma partners that exceeds client expectations. Act as the voice of the customer and collaborate across internal functional groups (product, research oncology, quantitative science, engineering, business development, legal and finance team members) to identify opportunities to enhance existing products, identify new potential product offerings and influence go-to-market strategy. Identify client-driven opportunities to enhance existing products, and identify potential new product offerings. Closely partner with the broader Life Sciences Partnerships team to execute against Flatiron’s sales strategy to drive explosive growth for the Flatiron Research business. Contribute to strategic initiatives, such as identifying and pursuing new growth opportunities for Flatiron and championing new processes to optimize Flatiron Research.

Director, Patient Safety Programs

Flatiron Health
Greater NYC Area
1 week ago
save job
Our oncology-focused products, clinical content, and services have the ability to directly impact healthcare providers and the care that they provide to patients. To ensure that patient safety commitments continue to improve, Flatiron Health’s Clinical Oncology team is seeking a senior patient safety professional to work with cross-functional teams to refine, maintain, and oversee our patient safety programs intended to accelerate improvements primarily focused on our community oncology initiatives (e.g. electronic health record, billing solutions, practice management offerings). We are looking for a candidate with direct experience building, maintaining, and overseeing patient safety programs intended to ensure that software products, clinical content, and services are safe and add value to end users. This role will provide dynamic leadership for patient safety programs, educate to the broader organization on patient safety best practices, consult with management and staff, and oversee first in class patient safety strategies.

Associate Technical Support Engineer, Provider Software

Flatiron Health
Greater NYC Area
1 week ago
save job
In this role, you'll work with the Provider Software Technical Support Engineering Team to act as the voice of the customer, bridging the gap between product, engineering, and client facing teams. You'll focus on ensuring a smooth client experience by tackling high priority issues and driving resolution of technical escalations.

Coordinator, Legal Privacy & Compliance

Flatiron Health
Greater NYC Area
1 week ago
save job
In this role, you'll work with lawyers and compliance and privacy professionals to provide support for the day-to-day needs of Flatiron’s growing Legal Privacy & Compliance team. Reporting to the General Counsel, your responsibilities will include the use of and management of tools to track team activities and capacity, coordinating with other team members on logistics for meetings/events, helping to manage Legal Privacy & Compliance staff’s calendars and travel so that their time is most efficiently used, creating accurate and professional documents, organizing and maintaining corporate records, and supporting special projects as needed.

Billing & Collections Analyst

Flatiron Health
Greater NYC Area
1 week ago
save job
The Finance team is responsible for preparing accurate financial statements in accordance with US GAAP and working with cross functional teams to manage financial risks and make our goals achievable. We work in a fast-paced environment with significant volume of customer transactions. In order to scale with the growth of the company, we are constantly building new processes and improving existing ones. As a member of this team, the Billings & Collections Analyst will be working closely with the Revenue Team and will be responsible for maintaining all billing and collections related activities for our SaaS line of business.

Senior Product Designer, Practice Management

Flatiron Health
Greater NYC Area
1 week ago
save job
Generate hypotheses and validate product and design decisions using both qualitative and quantitative user research methods. Manage and execute a wide variety of interaction design projects, with a particular emphasis on accessibility. Collaborate with teams across the company, such as product, engineering, clinical, and operations to help Flatiron hit its business objectives.

Corporate Counsel, Research

Flatiron Health
Greater NYC Area
1 week ago
save job
We are seeking to hire multiple attorneys to continue to accelerate Flatiron’s mission to improve lives by learning from the experience of every cancer patient. These roles will provide product, regulatory, commercial and compliance support to our Provider and Life Sciences teams. These roles may also support associated business development and partnership activities, as as well as other legal matters that inevitably arise throughout our day. Working collaboratively with other members of the department, these roles will work across the company to identify needs, advise and counsel clients, and execute on contracts and processes to allow Flatiron’s business to grow.

Account Manager / Senior Account Manager

Flatiron Health
Greater NYC Area
1 week ago
save job
The Customer Success team is dedicated to building irreplaceable relationships with customers. The Account Manager is a highly collaborative role with customers as well as other internal teams, including Customer Support, Product Marketing, Communications, Product, Sales and Implementation.

Product Manager, Platforms (multiple levels)

Flatiron Health
Greater NYC Area
1 week ago
save job
The successful candidate will own a technical vision and roadmap for the future of our technical platforms. Flatiron's platforms provide the cloud infrastructure, systems, developer experience, and data capabilities that enable Flatiron's continued growth in pursuit of our mission to learn from the experience of every cancer patient.

Staff Machine Learning Tech Lead, Manager

Flatiron Health
Greater NYC Area
2 weeks ago
save job
You’ll lead a team that solves challenging ML and NLP problems using data from millions of patients and hundreds of millions of documents to enable novel research on the impact of cancer treatments in the real world, to identify rare patient populations, to create new tools for measuring the quality of care, and to improve the process for matching patients to clinical trials.

Implementation Specialist

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We're looking for an Implementation Specialist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Implementation Team to support the implementation of our OncoBilling (Practice Management System) and OncoEMR (Electronic

Training Associate (Instructional Design)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
The Abstraction Training Asscoiate will be responsible for the development of training content, including interactive training, videos, and other materials in order to ensure abstractors maintain a high level of performance with respect to both quality and efficiency. This will include developing training content and materials to ensure that abstractors know 1) how to utilize our software, 2) understand project-specific Policies & Procedures and 3) follow best practices and recommended workflows. This role will require working collaboratively with Clinical Quality Managers, Clinical Data Specialists, Clinical Abstraction Managers and other members of the internal Abstraction team. This role will report to the Senior Abstraction Training Manager.

Senior Manager, Product Marketing

Flatiron Health
Greater NYC Area
2 weeks ago
save job
In this role, you'll work with the Product Marketing team to develop Marketing strategy and execution for the Real World Evidence (RWE) business line, focusing on value proposition development and enabling the client facing (Life Sciences Partnerships) team. Reporting to the Director, Product Marketing, you'll partner closely with the Life Sciences Partnerships, Product, Research Oncology and Quantitative Science teams to drive the creation and optimization of content that resonates with our audiences.

Quantitative Scientist

Flatiron Health
Greater NYC Area
2 weeks ago
save job
Flatiron Health has built a unified data set that is unparalleled in its depth and accuracy and gives our partners the capability to ask questions about data that weren't answerable until now. Our Quantitative Sciences team answers these questions.

Manager, Regulatory Strategy [Regulatory Affairs]

Flatiron Health
Greater NYC Area
2 weeks ago
save job
This role will support peer to peer interaction with life science partners’ regulatory teams. While this position will not directly handle submissions (i.e., Flatiron is not the sponsor), successful candidates will leverage their deep regulatory affairs expertise to assist Flatiron Health and our partners navigate the regulatory submission life-cycle from discovery (e.g. using RWE to define drugs targets) to post-marketing activities (e.g. using RWE for new indications).

Medical Informaticist (2020 New Graduate)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
Curate, analyze, manage, and harmonize clinical and payer-related data from multiple applications. Standardize clinical and billing data to clinical and payer-related controlled vocabularies and classifications. Expand and adapt ontologies when existing standards fall short. Work with a team of product managers, software engineers, and clinicians to identify, design, and implement clinical and payer-related data and terminology across Flatiron products. Be a data interoperability standards and terminology expert on our team. Work hands-on with data. Quickly learn new software technologies and tools that help us better analyze, manage, and organize standardized content.

Product Manager (multiple levels)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
Our product management team is looking for brilliant people who are excited about building software that improves cancer care. This job requires a sharp analytical mind, an entrepreneurial spirit, and a passion for tackling one of the most complex challenges of our time. Responsibilities:

EMR Integration Support Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We're looking for an Integration Support Engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why Flatiron Health is the right next step in your career. 

Staff Software Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
save job
Act as an expert in your domain area, serving as a partner to product. Build creative solutions to tough business challenges. Have a nose for value and empathy for your internal and external customers by proactively identifying problems that have a high impact on the business. Promote technical best practices and mentor other engineers within your team.

Staff Data Insights Engineer/Manager

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We're looking for a Staff Data Insights Engineer to help us accomplish our mission of improving lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. What You'll Do Data Insights Engineering is a diverse and talented team with strong expertise in discovering and understanding customer needs, and rapidly prototyping and

Senior Software Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We have openings for engineers across multiple product lines, technology stacks, and experience levels. We welcome full-stack engineers, passionate backend engineers, engineers that are enthusiastic about data, aspiring architects, and emerging engineering leaders. Are you dreaming of building elegant and scalable systems to help medical providers unleash the power of their data? As a Backend Engineer, you will design, implement and deploy services, data stores, instrumentation and infrastructure.

Senior Software Engineer, Platforms

Flatiron Health
Greater NYC Area
2 weeks ago
save job
Are you interested in building elegant and scalable systems to help our customers unleash the power of their data? As a Platform Software Engineer you will design and implement backend components such as services, data stores, infrastructure, instrumentation, and deployment tools. You will continuously ship new features for our cloud based infrastructure. You will empower Flatiron’s engineering team to scale both as we grow and iterate on new products. You will work on large, web-based and data processing applications. You will be responsible for the extensibility of reliable, scalable infrastructure that is used by multiple engineering teams and products.

Senior Medical Informaticist

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We're looking for a Senior Medical Informaticist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll lead projects, formulate Flatiron’s vision for semantic interoperability, and educate Flatiron community in the areas of Knowledge

Senior Data Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
save job
As a Data Engineer, you will work closely with oncologists and statisticians to build software that will help our customers discover novel insights into their data. You will design our data infrastructure, and use it to develop extensible, robust data and analytics pipelines, tools, visualizations, and services for accessible and flexible data analysis. You will learn more than you ever thought possible about how cancer is treated in the real world, and your work will directly support oncology research and publications.

QA Engineer, Manual

Flatiron Health
Greater NYC Area
2 weeks ago
save job
As a QA Engineer, you will test application functionality for our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

Manager, Regulatory Policy [FDA-focused]

Flatiron Health
Greater NYC Area
2 weeks ago
save job
[Please note that this is an office based position at Flatiron's office in New York, NY] We're looking for a Manager, Regulatory Policy [FDA focused] to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Regulatory Policy team

Lead, Computer Systems Validation (CSV)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
[Please note that this is an office based position at Flatiron's office in New York, NY] Flatiron Health expects our organization to meet high quality, ethical and compliance standards. We operate in a highly regulated space, with defined requirements from the US Food and Drug Administration (FDA), Health and Human Services (HHS), Office of National Coordination of Health IT (ONC), as well as other state and federal requirements. To that end,

Full Stack Software Engineer

Flatiron Health
Greater NYC Area
2 weeks ago
save job
As a Full Stack Engineer, you will craft intuitive web interfaces to make complex data accessible and useful through extensive web-based applications that improve oncologists' complex workflows so that they can focus on their patients.

Customer Support Associate

Flatiron Health
Greater NYC Area
2 weeks ago
save job
Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Clinical Product & Content Specialist, Manager (PharmD, RN, NP, PA - Remote or NYC)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
The Oncology Clinical Content Associate/Manager will be responsible for the development and maintenance of medical content, and for helping to integrate this content into Flatiron’s technology platform to make it useful for clinicians and patients. The Oncology Clinical Content Associate will interact and collaborate closely with the Oncology, Product Development, Medical Informatics, Account Management, Implementation, Support and Product Marketing team members to successfully execute on the company’s strategic vision.

Manager/Senior Manager, Real World Evidence Operations, Regulatory Scoping & Support

Flatiron Health
Greater NYC Area
2 weeks ago
save job
In this role, you'll play an early and important role in helping to  define our Regulatory Scoping & Support team. In the role, you will lead client-facing and internal interactions aimed at supporting high-impact opportunities for using RWE in regulatory decision making settings. You will be responsible for scoping new regulatory opportunities as well as executing and delivering regulator-facing content such as RWD study protocols with a cross-functional team. You will engage with clients and internal teams throughout the projects and ensure successful project delivery and client satisfaction.

Machine Learning Research Intern (Summer 2020)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We're looking for a 2020 Summer Machine Learning Intern who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, the machine learning team, and why Flatiron Health is a great next step in building your career. 

Software Engineering Intern (Summer 2020)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We're looking for 2020 Summer Software Engineering Interns who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, our engineering team and why Flatiron Health is the right next step in building your career. 

Quantitative Sciences Intern (Summer 2020)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We are looking for team members who are excited to make an immediate impact in a critical space. Quantitative Sciences Interns will analyze the data derived from Flatiron’s network of oncology practices to tackle some of the most pressing research questions in oncology. A potential outcome of this research is a future publication in a peer-reviewed journal.

Security Engineering Intern (Summer 2020)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We're looking for 2020 Security Engineering Interns who will help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the internship role, our team and why Flatiron Health is the right next step in building your career. 

Sales Design Manager (Revenue Cycle)

Flatiron Health
Greater NYC Area
2 weeks ago
save job
We're looking for a sales engineer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work to support revenue cycle sale for both existing Flatiron customers and net new sales. The Sales Design Manager (Revenue Cycle) is responsible for

Product Designer, Flatiron Assist

Flatiron Health
Greater NYC Area
3 weeks ago
save job
You will be working on Flatiron Assist, a new product that helps oncologists at academic medical centers make evidence-based decisions to ensure patients are receiving the appropriate treatment for their cancer care. This tool also supports hospital administrators by making available data they need (but too often are unable to access) to understand and ultimately improve the quality of care provided to patients.

Product Designer, Clinical Tools and Workflows

Flatiron Health
Greater NYC Area
3 weeks ago
save job
We're looking for an experienced Product Designer to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

Senior/Principal Quantitative Scientist

Flatiron Health
Greater NYC Area
3 weeks ago
save job
We are looking for senior leaders with deep methodological expertise in quantitative sciences who are excited to make an immediate impact in a critical space. This position requires outstanding problem-solving, analytical, communication and leadership skills; experience with mentoring junior staff; and the tenacity to execute against deliverables in a timely, high-quality fashion. You will be the analytical lead and collaborate with a cross-functional team of account directors, oncologists, product managers, and software engineers to help develop, commercialize, and deliver our data and analytics products. Working in a rapidly expanding business, you will be consistently challenged to partner with Flatiron colleagues and lead the analytical strategy to answer important questions in cancer research.

Patent Counsel

Flatiron Health
Greater NYC Area
3 weeks ago
save job
In this role, you'll work with the Legal Privacy & Compliance team to think and act outside the box to create game-changing IP strategies that will enable Flatiron to improve lives by learning from the experience of every cancer patient. Reporting to the General Counsel, you'll be versatile and passionate in handling new ways to craft IP positions and protection for groundbreaking innovation supporting our goals of improving treatment for cancer patients and significantly accelerating cancer research..

Associate Clinical Director (NP or PA)

Flatiron Health
Greater NYC Area
3 weeks ago
save job
We're looking for an Associate Clinical Director to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with the Research Oncology team to provide clinical and research leadership both within and outside Flatiron. The team works on a day

Program Manager, Provider Products

Flatiron Health
Greater NYC Area
3 weeks ago
save job
We're looking for a Program Manager to join the Operational Excellence team to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do In this role, you'll work with our Operational Excellence Team to drive value through strategic projects, process improvement, and

Staff SET, Test Infrastructure

Flatiron Health
Greater NYC Area
3 weeks ago
save job
As a Senior Software Engineer - Test Infrastructure, you will setup and maintain the test automation infrastructure of our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

Abstraction Specialist

Flatiron Health
Greater NYC Area
3 weeks ago
save job
Abstracting clinical data from patient charts using Flatiron’s proprietary system. Triaging and responding to abstractor questions. Performing patient-level quality assurance on dataset deliverables. Helping with feasibility and initial testing of novel data points or new abstraction approaches. Assisting with testing of new Patient Manger tools or features. Meeting task and/or review panel targets as determined in consultation with team leaders and management. Obtaining and maintaining credentials to abstract on a number of modules, as determined by management. Participating in regular team teleconferences and other meetings as required. Maintaining a high level of performance, as measured by both efficiency and quality scores. Working a minimum of 32 hours/week and submitting a weekly timesheet. Traveling to New York City for in-person meetings at least 1-2 times per year.

Site Reliability Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
save job
  Are you interested in building scalable, reliable, and secure cloud infrastructure? As a Senior DevOps Engineer, you will:

Data Insights Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
save job
Data Insights Engineering is a diverse and talented team with strong expertise in discovering and understanding customer needs, and rapidly prototyping and iterating on data products. We define data strategy, drive technical execution and initial rollout of the product and leverage data insights to improve operational efficiency.