Flatiron Health
New York, NY
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Operations//IT//

IT Support Engineer

Flatiron Health
| Greater NYC Area
https://flatiron.com/careers/open-positions/26423?gh_jid=26423&gh_src=r3dbji
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We're looking for an IT Support Engineer to help us accomplish our mission of improving lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team, and why you'll love making Flatiron Health the next step in your career.

What You'll Do

In this role, you'll work with the the IT team in New York to support all Flatiron Employees. A typical day will include responding to IT support requests, deploying computers, administration of SaaS applications, onboarding new employees, coordinating A/V setup for events, and contributing to the varying “whatever it takes to get the job done” needs of our team. We are a growing team with plenty of opportunities for you to learn and contribute to our team objectives.

  • Provide ongoing support and education for our users: answer questions, diagnose and troubleshoot problems, and train our users
  • Be an IT ambassador and provide a best-in-class support experience
  • Maintain and support Zoom Rooms and A/V hardware; provide technical A/V support for events
  • Maintain IT asset management of our hardware and software
  • Onboard new employees and orient them with Flatiron’s systems, applications, and IT policies
  • Update and add to help documentation for internal team use and employee use
  • Participate in our rotating on-call support schedule
  • Complete project-based work that contributes to our team’s objectives

Who You Are

You're an IT Support Engineer with 3 years of experience. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • You have experience in an enterprise IT environment, supporting and administering SaaS applications. We use many, including GSuite, Zendesk, Egnyte, Jira and Confluence, and LastPass.
  • You have used Bettercloud to automate simple SaaS administrative tasks
  • You have experience managing policies, packages, and OS deployment using JAMF and/or SCCM
  • Extensive Zoom Room configuration and maintenance experience
  • You understand network protocols and services (TCP, UDP, TCP/IP, DNS, DHCP) and can troubleshoot our employee’s network issues
  • You are customer service driven and practice empathy while supporting employees.
  • You don’t follow the same recipe all the time and you challenge the status quo. You don’t settle for the “have you restarted your computer” fix; you strive to understand the root cause of an issue
  • You build relationships and trust with your peers and our employees. You can work on projects with your team or cross-functionally, and you are not afraid to get your hands dirty
  • You have a growth mindset; you are curious and want to learn. You endeavor to be a mentor and help develop your peers

 If this sounds like you, you'll fit right in at Flatiron. 


Flatiron Health is a leading healthcare technology and services company focused on improving oncology patient care and accelerating cancer research. Our products connect community oncologists, academics, hospitals, life science researchers and regulators on a shared technology platform. For community oncology clinics, our OncoCloud product offers the most comprehensive suite of software and services in community oncology. We work with both community oncologists and life sciences customers to see how the billions of data points on cancer patients can generate meaningful real-world evidence, and also accelerate clinical trials. Flatiron believes that we can learn from the experience of every patient.

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

At Flatiron, we strive to build and maintain an environment where employees from all backgrounds are valued, respected and have the opportunity to succeed. You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 


We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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https://flatiron.com/careers/open-positions/26423?gh_jid=26423&gh_src=r3dbji
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Flatiron Health
IT Support Engineer
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Where we are

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
Chante Butler
Senior Manager, Integrated Quality Management
Diversity + Inclusion
In matters of D&I, Flatiron walks the talk
Chante is a member of the group that fosters D&I at Flatiron, and she believes that actions speak louder than words. In fact, leaders here have instituted efforts that make a real difference. In addition to following best hiring practices, Flatiron hosts D&I events and an apprenticeship for underrepresented groups. “At Flatiron, there is safe space to talk about D&I with leaders — and our leaders are setting the example."
If you care about D&I, you should want to work here because your voice will be heard. We aren’t afraid to step outside of the norm as it relates to D&I. We’re committed to developing a program that fits our culture and people.
Chante Butler
Senior Manager, Integrated Quality Management
Hillary Kanarek Mager
Head of Recruiting
Work Life Balance
To promote work-life balance, leaders look at outcomes, not optics
There are as many definitions of work-life balance as there are people. As a leader, Hillary allows people to define it themselves — focusing on results, not face time. “My team knows they’re accountable to their goals, but the rest is up to them,” she said. “As long as the work is getting done in an excellent way, it doesn’t matter if they come in at 9 or 11 in the mornings — or reply to emails at 2 p.m. or 2 a.m."
I have a new baby at home, so, for me, work-life balance means no late nights in the office, but I’m happy to email any time from home. Others prefer to stay later so that they’re truly offline when they leave. Flatiron gives people freedom to define work-life balance individually.
Hillary Kanarek Mager
Head of Recruiting
Rohit Kapur
Senior Software Engineer
Inside Dev Team
Dev’s day includes code, caffeine and conversation
Rohit prioritizes tech as much as team bonding. His team builds self-service tools to help Flatiron engineers iterate faster. When he’s not steeped in tech, he’s focusing on culture. He organizes dinners, brunches, a tea time and a daily group walk for coffee and kinship. Rohit described his typical day as “code, caffeine and conversations.”
Flatiron is helping move the needle in the fight against cancer, and the road ahead is full of very interesting opportunities. It’s an exciting place to be an engineer.
Rohit Kapur
Senior Software Engineer
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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
View full list of perks + benefits

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer
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This position primarily focuses on products and services for OncoEMR, our web-based, oncology-specific electronic medical record (EMR) system used by over 1,300 oncology clinicians every single day to diagnose, treat and manage patients battling cancer. The Database Platform Engineer will play a meaningful role in developing and operating our Oncology EMR and our oncology data platform. OncoEMR is the lifeblood of any Oncology clinic or function

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This position primarily focuses on products and services for OncoEMR, our web-based, oncology-specific electronic medical record (EMR) system used by over 1,300 oncology clinicians every day to diagnose, treat and manage patients battling cancer.

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In this role, you'll work with the Abstraction team to manage a subset of Abstraction Clinical Quality Managers and associated quality operations. Reporting to the Senior Manager, Abstraction Operations, you'll oversee the team that monitors, controls, and improves the quality of the unstructured data processed by Abstractors in order to assure it meets the needs of our customers.

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We are looking for a senior quantitative scientist leader with experience in HTA submissions to provide the technical and strategic leadership, training and collaboration with our customers and HTA agencies. Furthermore, as a lead, you will work with your Quantitative Sciences team members to answer some of the most important questions in cancer research and drug development using Flatiron’s unique, large real-world dataset. As a leader on this team, you will:

Partner Solutions Associate, Life Sciences Partnerships

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Scaling FH’s post-delivery engagement model with our core end users, data scientists, via new infrastructure and services. Driving adoption of priority analytical methods and products . Making the customer voice more actionable to enable evidence based decision making. Answering technical, data, methodology and publication questions about our Real-World Evidence products by: diagnosing issues, triaging to subject matter experts, and developing digestible guidance for our technical audience. Supporting real-world evidence curriculum development and deployment in person and online (e.g. webinars, code based tutorial approaches). Contributing to business decision making by employing feedback models, tracking adoption metrics and synthesizing lessons learned in customer interactions.  Managing content and launch campaigns for high priority methods and product changes. Identifying areas for improvement in Flatiron’s approach to guidance dissemination and managing projects aimed at addressing them. Designing web and non-web based technical training modules that achieve relevant learning objectives. Traveling occasionally (approximately 3-4 times a quarter) to visit partners.

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In this role, you'll work with the Legal Team to provide legal support for Flatiron’s employment needs and serve as a key internal point of contact and subject matter expert on all matters relating to employment and/or employee benefits law. Reporting to the General Counsel, you'll partner with Legal, People Operations and our Leadership team to implement employment-related policies and procedures.

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In this role, you'll work with the Research Operations team to partner with Flatiron Life Science Partnerships team and clients to scope new projects using Flatiron’s proprietary RWE data and analytics platform. Reporting to our Senior Manager of Real World Evidence Operations, you'll be responsible for scoping, owning project plans, and delivering these projects end-to-end to ensure on-time delivery of high quality data and analytics output. You will engage with clients throughout the projects and ensure successful project delivery and client satisfaction. In addition, you'll also:

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In this role, you'll work within the Legal, Privacy & Compliance Team to provide legal and strategic support across the entire company. Reporting to General Counsel, you'll provide legal knowledge, strategic insights and practical experience to support the Privacy Program, in particular privacy and security requirements under HIPAA and state privacy/security laws. In addition, you'll also:

Data Science Manager, Data Products

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In this role, you will significantly increase Flatiron’s ability to provide actionable insights to physicians and oncology practice staff members, leading to client retention via value generation. You will also be able to drive business strategy and help accelerate engineering velocity and will report to the VP of Data Insights Engineering.  The team is laying the foundation for an analytics platform built on top of our EMR products in order to unlock an avenue to solve interesting, impactful, and meaty data problems in the future. As the data science lead, you will work with cross-functional leads to design solutions in a highly ambiguous, impactful, and interesting problem space with a high degree of autonomy. We are in the process of reviewing and redesigning our existing suite of data products, and expect the team to make significant progress on building out a new technical solution and gain both internal and beta client’s buy-in. This is one of the most high-priority projects for our provider business, and you will have a lot of opportunities to interact with senior stakeholders across the company. In addition, you'll also:

Total Rewards Director

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In this role, you can expect to be responsible for delivering compensation and benefits for Flatiron, with an emphasis on attracting, retaining and rewarding employees while maintaining internal equity and external market competitiveness. The Director, Total Rewards will work in close partnership with clients and colleagues to ensure that all programs support the revenue growth and evolution of the business.

Head of Regulatory Affairs

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In this role, you will lead all aspects of regulatory affairs for Flatiron Health and in collaboration with our life science partners, including organizational and managerial oversight of all regulatory functions, such as oncology strategy, policy and operations, including oversight and compliance with pharmacovigilance obligations. Thus, the development and oversight of all functional processes, training, and SOPs within regulatory and pharmacovigilance for Flatiron will also be required. 

NetSuite Developer

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In this role, you'll work with the Corporate Applications Team, which supports the selection, implementation, and ongoing management of core enterprise business systems, including Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems. These systems operate at the center of Flatiron, helping to minimize the burden of overly complex operations, and leading to increased work output through optimized workflows.  In this role, you will be hands-on in leading the transformation and on-going maintenance of Flatiron’s financial systems, with a primary focus on our ERP system, NetSuite. You will partner with cross-functional stakeholders across Flatiron, including Finance and Sales Operations, to understand business needs, workflows, and translate them into technical solutions. In addition, you'll also:

IT Manager, Support

Flatiron Health
Greater NYC Area
2 weeks ago
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In this role you will manage, develop, and coach a team of 5 IT Support Engineers and help us build a service-focused support experience for our employees. A typical day will include ensuring that all support tickets are assigned, working with the IT support team to ensure SLA and targets are being met, responding to support requests (yes, you’ll also be supporting our employees)...

Director, Patient Safety Programs

Flatiron Health
Greater NYC Area
2 weeks ago
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Our oncology-focused products, clinical content, and services have the ability to directly impact healthcare providers and the care that they provide to patients. To ensure that patient safety commitments continue to improve, Flatiron Health’s Clinical Oncology team is seeking a senior patient safety professional to work with cross-functional teams to refine, maintain, and oversee our patient safety programs intended to accelerate improvements primarily focused on our community oncology initiatives (e.g. electronic health record, billing solutions, practice management offerings). We are looking for a candidate with direct experience building, maintaining, and overseeing patient safety programs intended to ensure that software products, clinical content, and services are safe and add value to end users. This role will provide dynamic leadership for patient safety programs, educate to the broader organization on patient safety best practices, consult with management and staff, and oversee first in class patient safety strategies.

Principal, Life Sciences Partnerships

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Greater NYC Area
2 weeks ago
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Lead strategic engagement to develop long term, enterprise-wide partnerships with our biopharma partners, as well as other strategic collaborators (e.g., government / regulatory, advocacy groups). Become a subject matter expert on Flatiron’s offerings and reliably represent our capabilities to advance the research priorities of our biopharma research collaborators. Ensure effective day to day engagement with our biopharma research collaborators (e.g., HEOR, Bioinformatics, Medical Affairs), including on-site representation at client meetings (anticipated travel: Serve as the primary point of contact for biopharma research collaborators, interfacing to align Flatiron's offerings with client needs and selling new products and services to meet those needs. Lead development of new business proposals -- directly contributing to Flatiron revenues across the Research business. Collaborate with Flatiron’s cross-functional research team to ensure Flatiron delivers high quality work to our biopharma partners that exceeds client expectations. Act as the voice of the customer and collaborate across internal functional groups (product, research oncology, quantitative science, engineering, business development, legal and finance team members) to identify opportunities to enhance existing products, identify new potential product offerings and influence go-to-market strategy. Identify client-driven opportunities to enhance existing products, and identify potential new product offerings. Closely partner with the broader Life Sciences Partnerships team to execute against Flatiron’s sales strategy to drive explosive growth for the Flatiron Research business. Contribute to strategic initiatives, such as identifying and pursuing new growth opportunities for Flatiron and championing new processes to optimize Flatiron Research.

Senior Data Operations Manager

Flatiron Health
Greater NYC Area
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As a Senior Data Operations Manager, you will manage all activities which enable data integrations with health system partners as part of developing Flatiron’s real-world evidence products in international markets. In partnership with our Business Development team, this role will also help drive external interactions with oncology providers, regulators or health authorities.  In this role, you will lead the planning and activities for establishing data integrations with our international health system partners. You will work directly with our partners’ IT teams to understand how their data is stored, how it can work with Flatiron’s data platforms, and how to scale and automate integration activities over time. You will learn how we’ve implemented data integrations in the U.S. and determine what commonalities and efficiencies can translate to our ex-U.S. system(s). You will also partner closely with our internal Business Development, Engineering and Product teams to understand our customers’ needs and contribute to product roadmap development. In addition, you'll also:

Network Operations Associate

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Greater NYC Area
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In this role, you'll work with the Research Network Operations team to help drive Flatiron’s efforts in running prospective clinical trial projects at Flatiron Research Sites. You’ll do this by deeply understanding workflows and how technology can be built and implemented to make these projects successful. You’ll also...

Senior Manager, University & Recruiting Programs

Flatiron Health
Greater NYC Area
2 weeks ago
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You will also be responsible for helping to drive results around Flatiron’s Diversity & Inclusion (D&I) efforts in partnership with People team stakeholders. Additionally, you’ll lead the development and strategy to further position Flatiron as an employer of choice both at the professional level and on campus, through an integrated employer branding strategy across conferences, events, and partnerships. Additionally, you can expect to own and oversee the following areas: 

Senior Product Designer, Real World Evidence Platform

Flatiron Health
Greater NYC Area
2 weeks ago
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Generate hypotheses and validate product and design decisions using both qualitative and quantitative user research methods. Manage and execute a wide variety of interaction design projects, with a particular emphasis on accessibility. Collaborate with teams across the company, such as product, engineering, clinical, and operations to help Flatiron hit its business objectives.

Product Manager, Platforms (multiple levels)

Flatiron Health
Greater NYC Area
2 weeks ago
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The successful candidate will own a technical vision and roadmap for the future of our technical platforms. Flatiron's platforms provide the cloud infrastructure, systems, developer experience, and data capabilities that enable Flatiron's continued growth in pursuit of our mission to learn from the experience of every cancer patient.

Corporate Counsel, Research

Flatiron Health
Greater NYC Area
2 weeks ago
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We are seeking to hire multiple attorneys to continue to accelerate Flatiron’s mission to improve lives by learning from the experience of every cancer patient. These roles will provide product, regulatory, commercial and compliance support to our Provider and Life Sciences teams. These roles may also support associated business development and partnership activities, as as well as other legal matters that inevitably arise throughout our day. Working collaboratively with other members of the department, these roles will work across the company to identify needs, advise and counsel clients, and execute on contracts and processes to allow Flatiron’s business to grow.

Manager / Senior Manager, Patient Safety Programs

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll work with the Clinical Oncology Team and other stakeholders to ensure that patient safety commitments continue to improve. You'll work with cross-functional teams to refine, maintain, and oversee our patient safety programs which are intended to accelerate improvements primarily focused on our community oncology initiatives (e.g. electronic health record, billing solutions, practice management offerings). This role will help steer the patient safety programs, educate to the broader organization on patient safety best practices, consult with management and staff, and oversee first in class patient safety strategies. In addition, you'll also:

Staff SET, Test Infrastructure

Flatiron Health
Greater NYC Area
3 weeks ago
save job
As a Senior Software Engineer - Test Infrastructure, you will setup and maintain the test automation infrastructure of our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

Staff Software Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
save job
Act as an expert in your domain area, serving as a partner to product. Build creative solutions to tough business challenges. Have a nose for value and empathy for your internal and external customers by proactively identifying problems that have a high impact on the business. Promote technical best practices and mentor other engineers within your team.

Site Reliability Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
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  Are you interested in building scalable, reliable, and secure cloud infrastructure? As a Senior DevOps Engineer, you will:

Senior Software Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
save job
We have openings for engineers across multiple product lines, technology stacks, and experience levels. We welcome full-stack engineers, passionate backend engineers, engineers that are enthusiastic about data, aspiring architects, and emerging engineering leaders. Are you dreaming of building elegant and scalable systems to help medical providers unleash the power of their data? As a Backend Engineer, you will design, implement and deploy services, data stores, instrumentation and infrastructure.

Senior Software Engineer, Platforms

Flatiron Health
Greater NYC Area
3 weeks ago
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Are you interested in building elegant and scalable systems to help our customers unleash the power of their data? As a Platform Software Engineer you will design and implement backend components such as services, data stores, infrastructure, instrumentation, and deployment tools. You will continuously ship new features for our cloud based infrastructure. You will empower Flatiron’s engineering team to scale both as we grow and iterate on new products. You will work on large, web-based and data processing applications. You will be responsible for the extensibility of reliable, scalable infrastructure that is used by multiple engineering teams and products.

Senior/Staff Data Insights Engineer Manager

Flatiron Health
Greater NYC Area
3 weeks ago
save job
Help drive the strategic direction and priorities as we solidify Flatiron Health as a top data science company in healthcare. Immerse yourself in business and technical context to help your team identify opportunities for unlocking new value from our unique data sets. Partner with cross functional leaders to drive forward an entire product and platform portfolio. Conduct customer interviews to understand their needs and help drive our data products strategy. Rapidly iterate on early stage products where a hybrid skill set of product intuition, customer empathy and technical expertise is essential. Develop models that translate unstructured patient data into valuable clinical insights and optimize Flatiron's processes and products. Analyze and visualize oncology data for our clients in cancer clinics, academic institutions and life sciences companies. Build and own complex data pipelines using SQL and other data processing tools. Do this all while mentoring team members and guiding them to tackle bigger and more complex problems .

Senior/Principal Quantitative Scientist

Flatiron Health
Greater NYC Area
3 weeks ago
save job
We are looking for senior leaders with deep methodological expertise in quantitative sciences who are excited to make an immediate impact in a critical space. This position requires outstanding problem-solving, analytical, communication and leadership skills; experience with mentoring junior staff; and the tenacity to execute against deliverables in a timely, high-quality fashion. You will be the analytical lead and collaborate with a cross-functional team of account directors, oncologists, product managers, and software engineers to help develop, commercialize, and deliver our data and analytics products. Working in a rapidly expanding business, you will be consistently challenged to partner with Flatiron colleagues and lead the analytical strategy to answer important questions in cancer research.

Salesforce Administrator

Flatiron Health
Greater NYC Area
3 weeks ago
save job
We're looking for a Salesforce Administrator to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career.  What You'll Do You will join the Corporate Applications (CorpApps) team which exists to support the selection, implementation, and ongoing management of core enterprise business

Senior Data Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
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As a Data Engineer, you will work closely with oncologists and statisticians to build software that will help our customers discover novel insights into their data. You will design our data infrastructure, and use it to develop extensible, robust data and analytics pipelines, tools, visualizations, and services for accessible and flexible data analysis. You will learn more than you ever thought possible about how cancer is treated in the real world, and your work will directly support oncology research and publications.

Quantitative Scientist

Flatiron Health
Greater NYC Area
3 weeks ago
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Flatiron Health has built a unified data set that is unparalleled in its depth and accuracy and gives our partners the capability to ask questions about data that weren't answerable until now. Our Quantitative Sciences team answers these questions.

Product Manager (multiple levels)

Flatiron Health
Greater NYC Area
3 weeks ago
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Our product management team is looking for brilliant people who are excited about building software that improves cancer care. This job requires a sharp analytical mind, an entrepreneurial spirit, and a passion for tackling one of the most complex challenges of our time. Responsibilities:

QA Engineer, Manual

Flatiron Health
Greater NYC Area
3 weeks ago
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As a QA Engineer, you will test application functionality for our physician and patient facing applications. We are looking for technically strong and creative individuals that possess a passion for driving quality and ensuring a positive end user experience.

Operations Associate (Revenue Cycle)

Flatiron Health
Greater NYC Area
3 weeks ago
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We're looking for an Operations Associate to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

Patent Counsel

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll work with the Legal Privacy & Compliance team to think and act outside the box to create game-changing IP strategies that will enable Flatiron to improve lives by learning from the experience of every cancer patient. Reporting to the General Counsel, you'll be versatile and passionate in handling new ways to craft IP positions and protection for groundbreaking innovation supporting our goals of improving treatment for cancer patients and significantly accelerating cancer research..

Manager, Research Quality Management

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll work with the Integrated Quality Management team to define, maintain, oversee, and optimize the quality management system. You will provide quality partnership across Flatiron Health’s business through quality management and quality oversight activities intended to accelerate quality improvement. In addition, you'll also:

Manager/Senior Manager, Real World Evidence Operations, Regulatory

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll play an early and important role in helping to  define our Regulatory Scoping & Support team. In the role, you will lead client-facing and internal interactions aimed at supporting high-impact opportunities for using RWE in regulatory decision making settings. You will be responsible for scoping new regulatory opportunities as well as executing and delivering regulator-facing content such as RWD study protocols with a cross-functional team. You will engage with clients and internal teams throughout the projects and ensure successful project delivery and client satisfaction.

IT Support Specialist, Abstraction

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you will be the front-line support for a large population of abstractors who interpret and organize clinical oncology data in our internally built application, Patient Manager. These abstractors are vital to the success of Flatiron’s mission and you will be responsible for ensuring that they are able to reliably access and use our applications, are operating in a secure environment, and receive the technical support they require in order to efficiently perform work duties. In addition, you’ll also:

Manager, Cloud Security Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll work with the security team to focus on building cloud security measures, integrating new and support existing security applications, managing container security, defining a security culture, and advocating for security processes around CI/CD pipelines (like Jenkins, Ansible and Terraform). We are always looking for new ideas and trying to make sure the best ideas rise to the top of the heap. We focus on results; we are often architects, designers and engineers, not just advisors. In addition, you'll also:

Executive Assistant

Flatiron Health
Greater NYC Area
3 weeks ago
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Provide administrative support to 3-4 senior leaders. Manage communications and scheduling, calendar management, travel coordination, expense report management. Handle confidential and non-routine information and facilitate communication between the appropriate internal departments. Proactively consider and organize important deadlines, meetings, and necessary follow up. Complete miscellaneous tasks as assigned.

Full Stack Software Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
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As a Full Stack Engineer, you will craft intuitive web interfaces to make complex data accessible and useful through extensive web-based applications that improve oncologists' complex workflows so that they can focus on their patients.

Customer Support Manager

Flatiron Health
Greater NYC Area
3 weeks ago
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We are looking for a Customer Support Manager to join and help manage our remote front-line customer service team. Currently, this remote team serves our Enterprise customers who represent our largest and most complex customers. Your role is to design and implement robust processes to assign tasks out across the team and ensure that they are supported in their day-to-day tasks, as we continue to grow and strengthen our customer relationships. At a high-level, you will be expected to partner with your fellow support managers to develop the goals, structures, and processes to help the team be successful. A successful manager will be motivated by working with team members to guide, coach, and serve them – making sure to keep the team happy and productive.

Director, Medical Writing (Regulatory)

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll spearhead the development of our new medical writing function and serve as the senior medical writer for research projects with a clinical study or regulatory focus. You’ll lay the groundwork for our medical writing capabilities across the organization, working with cross-functional teams to ensure Flatiron delivers high quality documents to our life sciences partners and other strategic collaborators as needed.. In addition, you'll:

Compliance Counsel

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll work with the Legal, Privacy, and Compliance (“LP&C”) Team to provide healthcare regulatory guidance to the company, and assist with managing Flatiron’s healthcare and corporate compliance program. You’ll identify, assess and monitor compliance risks, ensure compliance with policies, guidelines, industry standards and the laws and regulations that impact an innovative healthcare company, and work collaboratively with company stakeholders to foster a culture of compliance and provide effective guidance to internal business partners. Moreover, you will assist with certain transactions and negotiations impacting Flatiron’s provider-facing business. In more detail, you will:

Customer Support Associate

Flatiron Health
Greater NYC Area
3 weeks ago
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Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Business Analyst, Revenue Cycle Management

Flatiron Health
Greater NYC Area
3 weeks ago
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Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management.

Cloud Security Engineer

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll work with the security team to focus on building cloud security measures, integrating new and support existing security applications, managing container security, defining a security culture, and advocating for security processes around CI/CD pipelines (like Jenkins, Ansible and Terraform). We are always looking for new ideas and trying to make sure the best ideas rise to the top of the heap. We focus on results; we are often architects, designers and engineers, not just advisors. In addition, you'll also:

Abstraction Specialist

Flatiron Health
Greater NYC Area
3 weeks ago
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Abstracting clinical data from patient charts using Flatiron’s proprietary system. Triaging and responding to abstractor questions. Performing patient-level quality assurance on dataset deliverables. Helping with feasibility and initial testing of novel data points or new abstraction approaches. Assisting with testing of new Patient Manger tools or features. Meeting task and/or review panel targets as determined in consultation with team leaders and management. Obtaining and maintaining credentials to abstract on a number of modules, as determined by management. Participating in regular team teleconferences and other meetings as required. Maintaining a high level of performance, as measured by both efficiency and quality scores. Working a minimum of 32 hours/week and submitting a weekly timesheet. Traveling to New York City for in-person meetings at least 1-2 times per year.

Associate Clinical Director (NP or PA)

Flatiron Health
Greater NYC Area
3 weeks ago
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In this role, you'll work with the Research Oncology team to provide clinical and research leadership both within and outside Flatiron. The team works on a day-to-day basis to ensure quality and translate real-world data into insights that benefit cancer patients. This includes input into how data sets are developed and used, thinking about scientific problem sets and their interpretation, and working collaboratively to move Real World Evidence forward. Reporting to the Senior Clinical Director, you will be responsible for working with our Research teams to ensure that we are building clinically accurate research solutions. In addition, you'll also: