IT Support Engineer

| Greater NYC Area

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Today, the Flatiron Health OncologyCloud™ platform includes the industry-leading electronic medical record for oncology, a first-of-its-kind analytics tool, patient portal, and integrated billing management. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen to advance cancer care and accelerate research.

This NYC based role supports users in our NYC office, SF office, and a population of remote workers. A typical day will include responding to IT requests, configuring laptops, administration of user accounts, onboarding new hires, and contributing to the varying “whatever it takes to get the job done” needs of our team. We are a small, growing team which means there are changing priorities, and plenty of opportunities for you to learn and contribute.

As a Desktop IT Support Engineer you will:

  • Provide day-to-day support and troubleshooting of Mac and Windows endpoints.
  • Efficiently handle email, walk-up, and Slack IT requests.
  • Onboarding and training new employees on IT systems.
  • Cloud and on-prem user and permission administration.
  • Provide support for facility hardware such as phones and video conference hardware (specifically Zoom Rooms).
  • Asset and software license management.
  • Update and add new documentation for our employees in our knowledge base, workflows, and playbooks.
  • Participate in our on-call support rotation once every 4 weeks.
  • Be assigned quarterly project-based work that includes creating new tools for Flatiron to use, deploying new solutions for endpoint management, developing new or updating old complex workflows, and work that contributes to our team’s short and long term objectives.

About you:

  • You have 3+ years experience in enterprise IT Support.
  • In-depth GSuite and Bettercloud administration experience.
  • You have experience with GSuite’s API and can automate system administrative duties.
  • Experience with support and administration of JAMF or SCCM, Okta, LastPass Enterprise, and Active Directory.
  • Experience supporting Zoom video conference or similar technologies.
  • Understanding of network protocols and services: TCP, UDP, TCP/IP and troubleshooting tools (ie ping,ipconfig, etc), DNS, DHCP.
  • You are customer service driven and excel at providing the best possible user support experience.
  • General A/V experience (video, audio systems, soundboards, lighting, etc).
  • Don’t necessarily follow the same recipe all the time. You challenge the status quo and optimize when it makes sense.
  • Like to have fun and have an approachable personality; after all, we are a service organization.
  • You don’t settle for the “have you restarted your computer” fix. You want to understand the root cause of an issue.

Bonus points:

  • Apple Certified Mac Technician (ACMT) certification.
  • GSuite Administrator certification.
  • Previous work experience at a growing startup company.
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What’s the vibe like in the office?

The most exciting part of being in my company is solving a real problem at scale through serious collaboration. Oncologists, software engineers, statisticians, business folks, etc. all have to come to the table together, as equals, to figure this one out. And we are doing it.

Amy

Chief Medical Officer

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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