The Opportunity:

Technical support for a technology media company requires rapid response and quick intelligent decision making. As an IT Support Engineer you are the go-to person for Shutterstock computer hardware, application, and software needs, providing front line user support for all of Shutterstock’s internal tools and technologies.

You troubleshoot, respond to inquiries and find solutions to technical challenges. Beyond the day-to-day tasks, you improve the Shutterstock user experience by contributing to longer term projects and documentation efforts. You are highly technical and are comfortable problem solving with multiple operating systems (like OS X, Linux, Windows) and a range of devices (including desktops/laptops, VOIP phone systems, video conferencing and various wireless devices). You occasionally partner with various teams including security, networking and infrastructure.

The ideal candidate is a fast learner and great communicator who can support the IT needs of global offices of all sizes and Shutterstock employees of varying technical backgrounds. You would ideally have held previous position as an IT Generalist with a Desktop Support background.

While you will be working within a larger, global team, the first responsibility is for the support of the European offices. This position will require occasional travel to the other Shutterstock EU offices throughout the EU. 

Responsibilities:

• Support IT infrastructure related projects, such as server or network upgrades, and office relocations and expansions
• Support audio and visual technologies, including video conferencing, as well as participate in support of live events.
• Work effectively in a team environment to monitor, log, resolve, and escalate IT issues
• Manage multiple tasks and projects simultaneously, prioritizing workload efficiently
• Provide desktop, telephone, system, application support to local and remote users
• Continually look for opportunities to develop solutions through automation
• Provide 24x7 support in an on-call rotation
• Occasional travel to other Shutterstock offices, primarily in the EU

Required skills & experience:

• Demonstrable experience with most of the following technologies: LAN/WAN network design, Google Apps, iOS, Windows Server, TCP/IP, DNS, DHCP, AD, Enterprise Anti-Virus Administration, Whole Disk Encryption, Windows / OSX, Systems Management, and Security Policies
• Dedicated, passionate and experienced in growing / scaling an IT organization, keeping pace with Shutterstock’s explosive growth
• Strong customer service, organizational, prioritization, multitasking, communication and leadership skills
• Ability to adjust quickly to changing priorities and make quick decisions with limited information

Desired experience:

• 2-4 years of experience in IT related role
• Experience with Casper Suite for OSX management
• Audio/Visual experience including telepresence
• Open to working flexible hours 
• 2+ years experience delivering to SLA based service constraints and operational metrics
• 2+ years of advanced Helpdesk or other client facing technology position(s)

 We can only accept applications from candidates already living and working in Germany. 

About Shutterstock, Inc.

Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of over 350,000 contributors, Shutterstock adds hundreds of thousands of images each week, and currently has more than 180 million images and more than 9 million video clips available.

Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. The company also owns Bigstock, a value-oriented stock media agency; Shutterstock Custom, a custom content creation platform, Offset, a high-end image collection; PremiumBeat a curated royalty-free music library; and Rex Features, a premier source of editorial images for the world's media.

For more information, please visit www.shutterstock.com and follow Shutterstock on Twitter and on Facebook.

The successful candidate must by the start of their employment have permission to work in Germany.