IT Support Engineer

| Greater NYC Area

IT Support Engineer

New York

AlphaSights provides bespoke B2B knowledge solutions to leading professionals in investment management, private equity, management consulting, global corporations and select non-profits.

Our 700+ employees connect professionals to the industry knowledge and market insights they need to identify, assess, and act on opportunities ahead of the competition. With nine offices across the US, EMEA and Asia, we regularly rank as one of the fastest growing companies in the world.

Even after 10 years of high growth, we see vast market opportunity ahead of us and are looking for people with talent, ambition, and entrepreneurial drive to join us in rapidly moving our organisation to the next level. 

See more at www.alphasights.com

The IT Support role:

AlphaSights is looking for a proactive and driven individual to join the Technical Operations team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Engineer therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the New York office.

From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and approach your work and the company's IT environments with a real sense of ownership. You also need to be proactive, creative, and enjoy interacting with other people. We expect you to always be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

The Technical Operations team is a fast-growing, motivated group, which allows for a high growth potential and opportunities to distinguish oneself. We are looking for a team member who is seeking a career as an IT generalist, keen to develop a wide range of skills and knowledge.

Core responsibilities:

  • Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
  • Configure and deploy Macs (via MDM solution), VoIP phones, hardware, and networking equipment
  • Implement, test, and monitor IT infrastructure to ensure optimal performance, including network and telephony systems
  • Monitor projects and new technology roll-outs
  • Assist in office relocations, expansions, and densifications in home office and remote locations.
  • Maintain meeting room hardware for conference calls and video conferencing
  • Set up and manage user subscriptions and accounts
  • Maintain the company's IT hardware asset register, monitoring and ordering stock
  • Support both our proprietary and third party software applications
  • Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly

Requirements:

  • 1-2 years full-time work experience required in relevant roles (Apple technician / helpdesk in a corporate environment). Part time experience will be considered.
  • Bachelor’s Degree
  • Excellent understanding of Apple hardware and macOS/iOS

Attributes we're looking for:

  • Excellent track record of successful service delivery
  • Results-oriented, user-focused mindset
  • Excellent communication skills
  • Naturally positive attitude, with the ability to maintain patience and composure under pressure
  • Positive, team-oriented mindset, with a natural willingness to always go the extra mile
  • Evidenced problem-solving skills, comfortable navigating ambiguity
  • Thrives in a results-oriented, fast-paced environment

AlphaSights is an equal opportunity employer

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Technology we use

  • Engineering
    • JavaLanguages
    • KotlinLanguages
    • PythonLanguages
    • RubyLanguages
    • Ember.jsFrameworks
    • Ruby on RailsFrameworks

Location

350 Madison Ave, New York, NY 10017

An Insider's view of AlphaSights

What are some social events your company does?

The Software Engineering team celebrates our successes with monthly team events, such as team dinners, "Beat the Bomb", Sofar Sounds concerts, drinks, etc. We also have an annual team-wide international off-site to bond with our colleagues across the globe. Last year we all met in Lisbon for a long weekend of fun activities.

Manor Lev-Tov

Director of Data Science

How do you collaborate with other teams in the company?

The majority of our users are internal, so we enjoy working closely with many different teams to understand their needs and ideas. We have direct access to feedback and insights that drive our success and encourage us to get creative and try new things.

Leanne Lyons

Software Engineer

How does the company support your career growth?

Our team loves learning from each other whether it’s through paired programming, going to/giving tech talks, or sharing the latest tech on Slack. We facilitate our engineers growth by providing a conference and learning budget, active mentoring, and enabling our devs to spend 10% of their time on sandbox days pursuing passion projects.

Kevin Lester

Vice President of Software Engineering

What unique initiatives do you have that encourage innovation?

Innovation often means allowing for failure, so we maintain a culture of openness to ideas, no matter how far-fetched. Our team reserves a "Sandbox Day" every iteration, giving time to experiment with new technology and implement new features. Engineering is a mix of discipline and creativity, and Sandbox Days bring out the best of both.

Heath Hohwald

Chief Technology Officer

What’s the vibe like in the office?

The agency that people have to make their own mark on the company stands out to me. At AlphaSights, you define what you want to work on and what you think will be impactful at an earlier stage in your career. This autonomy fosters an energetic environment where people feel safe to create and try new things.

Tricia Maia

Director of Product

What are AlphaSights Perks + Benefits

AlphaSights Benefits Overview

We believe that when we put our people first, they will put our clients first, and our clients will therefore put us first. With this in mind, we provide an accelerated career path, where associates have the opportunity to become managers and then vice president sooner than other companies. We invest heavily in our professional development team; from day one, we have a rigorous onboarding program to fully support our new joiner classes. The team also provides career guidance support and continuous training for everyone in the firm throughout their AlphaSights lifecycle (including a 50-hour manager bootcamp). Each team at AlphaSights has budget to attend conferences and speaker events to pursue their interests and continue their personal development.

We also want to make sure you enjoy your time in the office so we offer free yoga every Monday, a wellness room with foam rollers available, and discounts to multiple fitness facilities. Our kitchens are fully stocked with healthy fruits, snacks, and beverages and we subsidize lunches three days a week. AlphaSights provides free bagels and breakfast sandwiches once a month, organized by our dedicated Office Experience team who ensures that the office is a fun and productive place to work every day. We work with top technology and equipment options including standing and seated desks and yoga ball chairs.

We like to celebrate our successes together and often so we provide a budget for monthly team events and the occasional offsite. Most recently, our Software Engineering team had an offsite in Lisbon, Portugal. We also have many different affinity groups that all employees are welcome to join. These include the Women's Initiative Network (WIN), Charity House, Brand Ambassadors, and 3 company sports teams (soccer, softball, and basketball).

AlphaSights values philanthropy in and beyond its local communities. Knowledge for Good, our social impact unit, partners with select nonprofits to offer our services at no or low cost. Charity House assists in selecting AlphaSights' charity partner for the quarter, and our advisors are able to donate some or all of their compensation to our charity partner or the charity of their choice.

Culture
Partners with Nonprofits
AlphaSights social impact unit, Knowledge for Good, partners with select nonprofits to provide our services for low or no cost.
Friends outside of work
Eat lunch together
Intracompany committees
All employees are given the opportunity to join one or more of our affinity groups: Women's Initiative Network, Charity House, Brand Ambassadors, or office sports teams.
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
AlphaSights pays 75% - 99% of premium for short-term disability benefits.
Dental Benefits
AlphaSights dental plan has several options including in-network and out-of-network coverage up to $1,500 in services. AlphaSights will pay 75% - 99% of premium.
Vision Benefits
AlphaSights contributes toward exam copays, contacts exams, and lenses. We pay 75% - 99% of premium.
Health Insurance Benefits
AlphaSights has a health insurance plan with Oxford Freedom Network that covers most employees' out-of-pocket expenses.
Wellness Programs
AlphaSights' wellness program includes corporate gym rates, free yoga class every Monday, wellness room with foam rollers, massages in office, and conditional gym reimbursement.
Retirement & Stock Options Benefits
401(K) Matching
AlphaSights matches 4% of your total compensation dollar-for-dollar.
Performance Bonus
AlphaSights has a multi-tiered performance pay curve for client-service employees as well as an employee referral bonus.
Child Care & Parental Leave Benefits
Generous Parental Leave
AlphaSights offers 24 weeks parental leave for the primary caregiver and six weeks for the secondary caregiver.
Flexible Work Schedule
AlphaSights offers flexible hours to accommodate school events, taking a family member to the doctor, etc.
Vacation & Time Off Benefits
Generous PTO
AlphaSights' vacation policy includes up to seventeen days paid time off for all employees.
Paid Holidays
AlphaSights offers nine paid holidays per year.
Paid Sick Days
AlphaSights offers an unlimited number of sick days for all employees.
Perks & Discounts
Casual Dress
AlphaSights allows a casual dress code on Fridays.
Commuter Benefits
AlphaSights offers pre-tax commuter benefits per month for transit and parking expenses.
Company Outings
AlphaSights provides each team with a monthly budget for offsite events. We also have company-wide holiday and summer parties for all employees.
Free Daily Meals
AlphaSights provides free breakfast, subsidized lunches for its employees, and bagels and breakfast sandwiches once a month.
Stocked Kitchen
AlphaSights has a fully stocked kitchen with unlimited snacks, coffee, cold brew tap, tea, and other beverages.
Some Meals Provided
We have catered free breakfast twice a month (bagels and breakfast sandwiches). Our kitchens are stocked each day with breakfast food such as fresh fruit, yogurt, cereal, and toast.
Happy Hours
We have friday beers in the kitchen every week.
Fitness Subsidies
AlphaSights' wellness program includes corporate gym rates and a $200 gym reimbursement for 50 visits in 6 months.
Professional Development Benefits
Job Training & Conferences
AlphaSights offers rigorous on-boarding training, continuous training for everyone in the firm during their tenure, and encourages employees to attend business education workshops and conferences.
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
AlphaSights' mentorship program pairs a Vice President with an associate who is not directly in their business segment.
Time allotted for learning
AlphaSights Software Engineering team allows for 10% sandbox time where employees can work on passion projects.
Online course subscriptions available

Additional Perks + Benefits

AlphaSights has nine offices around the world. We foster a culture of collaboration, ambitious thinking, drive, and professional development. We offer many perks that other companies don't such as free yoga once a week, fully stocked kitchens with a variety of healthy snacks, subsidized lunches, gym discounts, and budgets for team events and learning opportunities. AlphaSights has an open floor plan to encourage teamwork, knowledge sharing, and access to senior leadership.

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