Hinge
Hinge is the dating app designed to be deleted.
New York, NY
Hybrid

IT Support Engineer

Sorry, this job was removed at 6:48 p.m. (EST) on Wednesday, May 27, 2020
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As an IT Support Engineer, you’ll work closely with all members of the Hinge team, as well as the Match Group IT team to ensure Hinge employees have the best resources available to do their work. This role is the first of its kind at Hinge, and has an opportunity to make a real impact on employees and customers lives for years to come.

The IT Support Engineer will diagnose and resolve workstation problems with hardware, software, and network issues, as well as look for and recommend updates to streamline processes. You will assist with projects as assigned, including deploying system software, configuration changes, etc.

What you'll do

  • Provision, install, and configure user laptops and phones provided by Hinge for existing employees and new hires
  • Troubleshoot problems with fleet of laptops. We are mostly a Mac shop, but more of our users are using Windows as we grow
  • Purchase laptops and procure new equipment for the office and Hinge employees as we grow
  • Manage the office network infrastructure
    • Replace the legacy WiFi with a newer more secure version
    • Video conferencing equipment
    • Meeting management system (JOAN)
  • Manage VPN software on the laptops and work with the Security team for access rights
  • Write scripts to implement Jamf management
    • Some Bash
    • Some Python (not a requirement)
  • Manage asset inventory
  • Clearly document user issue history for tracking, reporting, and knowledge-base creation in our internal document store
  • Work closely with our parent company to implement best-practices and help us grow into a larger company

What you’ll be working with

  • Jamf
  • Okta
  • Google GSuite
  • Mac OS
  • Windows
  • Pritunl VPN
  • Parallels
  • Apple DEP
  • WiFi network management

Required Skills

  • Ability to work independently
  • Familiarity with a provisioning tool like Jamf
  • Experience with Google’s GSuite Admin
  • Mac OS troubleshooting
  • Windows troubleshooting (minimal but our parent company uses it)
  • Small-medium sized network management (specifically WiFi)

Required Experience

  • 2-3 years working with Google GSuite
  • 3-5 years corporate experience in technical support
  • 2-3 years experience working on office network infrastructure


Our Culture

  • Authenticity: Share your genuine thoughts and opinions directly.
  • Courage: Invite and deeply consider challenges and criticism.
  • Empathy: Be empathetic, communitarian and trustworthy. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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What are Hinge Perks + Benefits

Hinge Benefits Overview

We have a generous benefits package thanks to being a part of the larger Match Group, but we run out of our very own HQ in the Meatpacking District. A lot of thought and resources go into providing an enjoyable and rewarding experience at Hinge.

Culture
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
We provide employees with a flexible working schedule that includes Summer Fridays and a hybrid work environment.
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Highly diverse management team
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hinge has Employee Resource Groups (ERGs) that celebrate and champion everyone. Some ERGs include LGBTQIA+, Unapologetic@Hinge, Women of Color, Vibras, and Parents (+ many more).
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Our employees can contribute up to $3,500 pre-taxed dollars for individual plans and $7,000 pre-taxed dollars for Family plans on annual basis.
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Our liife insurance is equal to 1.5 times an employee's annual salary.
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Hinge provides employees with a 401(k) matching plan managed by Schwab. We match 100% of contributions up to 10% of an employee's annual gross pay.
Company equity
Hinge offers employees SARs that vest 50% after 2 years and 100% after 3 years. Once vested, these SARs can be liquidated or converted into Match Group stock (MTCH, Nasdaq).
Employee stock purchase plan
Performance bonus
Hinge offers each employee an annual performance bonus at up 10% of your salary based on company performance.
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Hinge offers 20 PTO days, 18 holidays, 2 flex holidays, and 10 wellness days to all full-time employees.
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Office Perks
Commuter benefits
We offer pre-tax commuter benefits for all employees
Company-sponsored outings
Free daily meals
In-office employees can take advantage of catered lunch Monday-Thursday.
Free snacks and drinks
Company-sponsored happy hours
Pet friendly
Relocation assistance
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
We enjoy lunch together on Wednesday every week. During those Wednesday Lunches a member of the team hosts a lunch and learn featuring a new team member, department tutorial, new projects or AMAs.
Promote from within
Mentorship program
Continuing education stipend
Get a $3,000 annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 204,000 courses
Continuing education available during work hours
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

Hinge also offers employees a Monthly Date Stipend. All employees receive a $100 monthly date stipend to go on great dates and build relationships with their partners, friends, and families. Employees try out new date spots, review them, and then share the reviews with Hinge members for date inspiration.

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