IT Support II

New York

AlphaSights is a global leader in knowledge search. Our mission is to make the world’s knowledge more accessible and better utilized than ever before. Professionals at investment funds, consultancies, corporations and non-profits engage in one-on-one consultations with knowledgeable experts identified by AlphaSights to enhance their thinking, improve their decisions and drive their business forward. Founded in 2008, AlphaSights has offices around the globe and regularly ranks as one of the fastest-growing companies in the world.

The IT Support role:

AlphaSights is looking for a proactive and driven individual to join the Technical Operations Team. We are a digital business in which continuous uptime and smooth IT experience is central to our success. The role of the IT Support Associate therefore represents a visible and valued opportunity for the right candidate to have an immediate impact in the New York office.

From day one, you will be given areas of responsibility and be expected to manage your own time. You must maintain a positive, problem-solving mindset, and take responsibility for both your successes and failures. You also need to be proactive, creative, and enjoy interacting with other people. We expect you always to be looking for ways to improve your work while at the same time being committed to helping the wider team succeed.

Core responsibilities:

• Oversee the technical needs of an all-Apple environment
• Manage relationships with third party vendors
• Monitor projects and new technology roll-outs
• Set up and manage user subscriptions and accounts
• Test and monitor IT infrastructure to ensure optimal performance
• Maintain the company IT hardware asset register, monitoring and ordering stock
• Troubleshoot tech issues, in person and remotely, including help desk operations and deskside support
• Configure and deploy Macs, VoIP phones, hardware, and networking equipment
• Support both our proprietary and third party software applications
• Maintain meeting room hardware for conference calls and video conferencing
• Collaborate with global colleagues to ensure that all transferees, visitors, and new joiners integrate seamlessly

Requirements:

• 2+ years of relevant experience in similar roles (Apple Genius, Help desk, etc)
• Excellent understanding of computer hardware, networking, and G Suite
• Proficient in macOS, Apple hardware, and Mac troubleshooting 
• Evidenced problem-solving skills, comfortable navigating ambiguity
• Thrives in a results-oriented, fast-paced environment
• Bachelor’s Degree

Attributes we're looking for:

• Excellent track record of successful service delivery
• Results-oriented, user-focused mindset
• Excellent communication skills
• Naturally positive attitude, with the ability to maintain patience and composure under pressure
• Positive, team-oriented mindset, with a natural willingness to always go the extra mile

AlphaSights is an equal opportunity employer