Flatiron Health
Reimagining the infrastructure of cancer care.
New York, NY

IT Support Specialist, Abstraction

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We're looking for an IT Support Specialist to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Here's what you need to know about the role, our team and why Flatiron Health is the right next step in your career. 

What You'll Do

In this role, you will be the front-line support for a large population of abstractors who interpret and organize clinical oncology data in our internally built application, Patient Manager.  These abstractors are vital to the success of Flatiron’s mission and you will be responsible for ensuring that they are able to reliably access and use our applications, are operating in a secure environment, and receive the technical support they require in order to efficiently perform their work duties. In addition, you’ll also:

  • Respond to abstractor requests for technical assistance
  • Inspect, analyze, and debug complex technical issues and work with cross-functional teams to triage and resolve problems impacting our abstractors
  • Assist with ChromeOS and Patient Manager compatibility and user testing
  • Develop cross-functional relationships with all teams that support abstractors 
  • Effectively communicate updates on status, new problems that arise, and any IT requirements across all stakeholders
  • Develop new processes and workflows that optimize our abstractor onboarding process and those that allow us to serve abstractors quicker
  • Create and update workflow and process documentation, playbooks, and help content
  • Onboard new hire abstractors

Who You Are

You're an IT Support Specialist with 3+ years of experience in enterprise IT support. You're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You’re a kind, passionate and collaborative problem-solver who seeks and gives candid feedback, and values the chance to make an important impact. 

  • You have experience in a mixed MacOS, Windows, and ChromeOS environment
    In-depth GSuite and Bettercloud administration experience
  • You have extensive experience supporting, managing, and securing Chromebooks
  • You have Chrome browser and ChromeOS debugging experience
  • You have administrative experience with Okta and Duo
  • You have the ability to provide technical support remotely
  • You don’t settle for “have you restarted your computer” as a solution, you have a drive to understand the root cause of an issue and come up with a permanent fix
  • You are customer service driven and excel at providing the best possible user support experience
  • You have a thorough understanding of network protocols and services: TCP, UDP, TCP/IP and troubleshooting tools (ie ping,ipconfig, etc), DNS, DHCP

If this sounds like you, you’ll fit right in at Flatiron. 

Extra Credit

  • GSuite Administrator certification
  • Previous work experience at a growing company

Why You Should Join Our Team

A career at Flatiron is a chance to work with everyone involved in the future of cancer care and research—all under one roof. Researchers, data scientists, designers, clinicians, technologists and many more all work together to improve cancer care and accelerate research.

You'll also find a culture of continuous learning, broad and inclusive employee support offerings, and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We offer: 

  • Flatiron University training curriculum which includes presentation skills, meeting mastery, coding languages and more
  • Career coaching opportunities
  • Hackathons for all employees (not just our engineers!)
  • Professional development benefit for attending conferences, industry events and external courses
  • Work/life autonomy via flexible work hours and flexible paid time off
  • Generous parental leave (16 weeks for either parent)
  • Back-up child care
  • Flatiron-sponsored fitness classes

Flatiron Health is proud to be an Equal Employment Opportunity employer. 

We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

At Flatiron, we are committed to providing our employees with the resources they need, both within and outside of work. This enables them to concentrate their working hours on improving cancer care and accelerating cancer research, while dedicating their non-working hours to everything else life has to offer.

We offer a full range of benefits to support our employees and their families. These benefits include health and wellness, family planning, financial planning and time away.

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Hybrid work model
Employee awards
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Performance bonus
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Free snacks and drinks
Some meals provided
Relocation assistance
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Customized development tracks
Personal development training
Apprenticeship programs

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