Transfix, named to Forbes’ “Next Billion-Dollar Startups” list, is the leading transportation solutions provider whose digital brokerage marketplace and logistics software offerings are helping transform the $800 billion trucking industry. Since its founding in 2013, Transfix has been driven by a mission to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology.

By combining deep industry expertise and a best in class carrier network with cutting-edge technology, Transfix is reimagining the world of transportation. Fortune 500 companies such as Staples, Unilever, Target and Wayfair rely on Transfix to handle their most important FTL freight needs. With instant pricing, algorithmic matching, superior service, and unmatched intelligence, Transfix is optimizing the supply chain from start to finish. Come leave a positive impact on the environment as we help reduce the carbon footprint caused by the 65 billion wasted miles on the road.

The problems we solve everyday are real and require creativity, grit, and determination. Recognized as one of Built In’s Best Places to Work 2021, Transfix is building a culture that challenges norms while fostering experimentation and personal growth. We’re hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers. 

If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

What you'll do:

• Provide timely and accurate troubleshooting for hardware and software issues for all employees of Transfix.
• Create, prioritize and organize inbound tickets for our proprietary application, along with all tech related issues
• Work closely with our Tech and Engineering Team on issues, bugs, updates and new releases within our software and application development teams
• Maintaining an asset database and inventory of all IT related equipment
• Onboarding\offboarding for all employees in conjunction with the HR and Office Teams
• Large conference or event support, after hours might be required for some events
• Executive and EA technical support; understanding prioritization between emergency and basic issues
• Responsible for office moves and supporting the Office Team with all technical aspects

About you:

• 3-5 years of experience in a related IT position
• BA/BS preferred but not required with relevant experience
• Knowledge of GSuite, Slack, basic networking (LAN) and WiFi (WAP) skills, O365\Windows, MacOS, mobile applications
• Powershell, BASH, scripting or any type of automation for onboarding accounts
• Basic AV skills (mics, displays\digital signage video conferencing systems, etc.)
• Excellent organization and prioritization skills
• Working knowledge of tech support ticketing workflows
• Good understanding and technical knowledge of current network and Mac/PC operating systems and software, hardware, protocols, and standards
• Strong written and verbal communication emphasizing documentation skills along with affable and patient attitude with users
• Experience and familiarity with IT / Data Security best practices and tools

Transfix is deeply committed to advancing diversity, equity, inclusion, and justice in our hiring, programming, and in our work both internally and externally. We recognize how critical diversity, equity, inclusion, and justice are to achieving our mission, our growth, and our success. In support of this commitment, some of our focuses include (but are not limited to):

-Developing policies, procedures, and services to our employees, carriers, and shippers that uplift and protect to prevent inequalities 

-Building relationships among our employees, customers, and supporters that are reflective of our community

-Prioritizing the inclusion of diverse communities and underrepresented groups in internal leadership

-Fostering a culture of compassion, empathy, open-mindedness, compassion, and inclusivity

-Creating and maintaining opportunities for continuous education, discourse, and engagement related to issues of equity, diversity, inclusion, and social justice

Transfix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Transfix are based on business needs, job requirements, and individual qualifications, and are made without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Transfix’s policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Transfix does not and will not tolerate discrimination or harassment based on any of these characteristics. Transfix encourages applicants of all ages.

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.