Cedar
Cedar is committed to improving the healthcare billing experience for all.
New York, NY
Hybrid

IT Support Specialist

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The Role

Cedar has built a platform that combines data science and machine learning to connect patients with healthcare providers in a way that helps tackle the critical challenges of patient billing and payment. Our technology improves the overall experience of patient engagement, enabling providers to thrive in a constantly evolving environment while helping patients understand the cost of their care.

Cedar is looking for an IT Support Specialist - Level 2 to provide industry-leading support to all of our Cedar employees. They will work closely with our Level 1 team providing assistance with escalations, advanced troubleshooting, technical writing, and root cause analysis. They will assist with all end-user deployed systems as well as our internal networking and security efforts. The candidate will collaborate closely with all members of the IT team with superb communication and documentation at the forefront. This role provides an outstanding opportunity for growth within the IT industry and multiple career development paths.

Responsibilities

  • Provide escalated desktop and application support to all Cedar employees
  • Identify trending technical issues and coordinate solution efforts
  • Support, learn, and maintain all internal IT services and equipment
  • Participate in inventory management and continued improvement
  • Enhancing our Jira and Confluence Environments to meet growing company standards
  • Develop and lead training incentives for software deployments
  • Mentor L1 staff for their continued growth and development
  • Assist with building computer management workflows that will scale to hundreds or thousands of devices using Jamf
  • Work with Compliance/Security to secure laptops and office networks
  • Assisting with office build-outs and the planning phases
  • Proactively identify the need for technical documentation and create as needed
  • Onboard new employees and assist with new computer configurations/errors
  • Provide after-hours support that has been raised from the L1 team

Required Skills & Experience

  • 3+ years in a Helpdesk/IT environment
  • Significant experience with a ticketing system such as Jira, Service Now, or ZenDesk
  • Experience administering and maintaining in office video conferencing technology and hardware such as video cameras, microphones and audio
  • Exposure to various SaaS platforms and administration (Office 365, Zoom, Slack, etc.)
  • Experienced in MacOS administration, knowledge of the operating system and automated software installation
  • Experience with automation solutions such as Jamf, Fleetsmith, InTune or other MDM solutions, a Jamf certification a plus
  • Superior communication skills, problem-solving ability, detail oriented, and exceptional customer service skills
  • Ability to prioritize and communicate expectations to end-users including our VIPs
  • Positive attitude and a committed team player
  • Willing to learn coding skills throughout your tenure

Required Competencies 

  • Willingness to work out of our Cedar NYC Office (Requires COVID-19 Vaccination) 
  • Superb written and verbal communication skills
  • Excellent customer follow-up and interpersonal abilities
  • Experience working in a fast-paced environment with sometimes shifting priorities
  • Teamwork oriented focus and proactiveness about using available resources
  • Empathic, communicative, and forward thinking approach
  • Ability to lift at least 50lbs
  • Availability to work on an after-hours on-call rotation - (uncommon but required)
  • Availability to travel to other offices (rare occasions)

What do we offer to the ideal candidate?

  • An opportunity to work with is scaling very rapidly, engaging with millions of patients per year, and growing at a rate of 360% YoY as of January 2021
  • The chance to build IT Systems from the ground up and help assist with defining Cedar IT
  • A professional growth opportunity with exposure to various systems at a rapid pace
  • The ability to impact the growth of our company, we value all comments and suggestions
  • Transparency across teams and interaction with multiple departments leading to career growth opportunity
  • Open door policies to management within the organization
  • Competitive pay, employer-paid healthcare, free lunches (and snacks), stock options

Applicants must be currently authorized to work in the United States on a full-time basis. 

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What are Cedar Perks + Benefits

Cedar Benefits Overview

Working at Cedar: what’s not to love?

Being part of our team means working together to solve a problem that impacts millions of consumers every year. It’s challenging, exciting and complex. We’re proud to be the only company that truly empowers consumers with an easier, more personalized and transparent healthcare journey.

Culture
Volunteer in local community
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
Employee resource groups
Employee-led culture committees
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Cedar offers a very flexible remote work program, both pre-COVID and after.
Diversity
Documented equal pay policy
Mandated unconscious bias training
We offer annual unconscious bias training for all employees.
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Dental benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Vision insurance
Vision benefits are part of our comprehensive benefits offered through industry brand carriers with multiple options to choose from.
Health insurance
Life insurance
Pet insurance
Mental health benefits
We offer an experienced EAP counselor 24 hours a day, 7 days per week.
Financial & Retirement
401(K)
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
At Cedar we want to support all new parents in their expanding family. Therefore, we offer our full time team members who are expecting or having a new child Paid Leave.
Family medical leave
Cedar offers family medical leave for employees. Our leave partner walks employees through every step of the process.
Vacation & Time Off Benefits
Unlimited vacation policy
Paid holidays
Paid sick days
Company-wide vacation
Cedar offers company wide shut downs around major holidays
Office Perks
Commuter benefits
Cedar offers pre-tax commuter benefits for all full-time employees.
Company-sponsored outings
Free daily meals
Daily lunches are provided at our NYC HQ.
Free snacks and drinks
Our kitchen is stocked full of snacks and drinks for every desire! Some of our favorites are cold brew, kombucha, rotating craft beers, fresh fruit, yogurt and every kind of chip you can imagine!
Company-sponsored happy hours
Pet friendly
Our NYC HQ has a dog lounge. Bring your dog to work!
Meditation space
Mother's room
Professional Development Benefits
Job training & conferences
Lunch and learns
Cedar hosts lunch & learns monthly. This allows employees to present in-depth on projects they're working on or for the occasional guest invitee to teach the team about a topic of interest.
Promote from within
Mentorship program
Our mentorship program pairs folks based on shared interests and goals, from the same team or cross-functionally, and emphasizes building mutually beneficial relationships for professional equity.
Customized development tracks
Paid industry certifications
Personal development training

Additional Perks + Benefits

We take great pride in making our employees' wellness a top priority, and we create opportunities to talk openly about mental health and wellbeing.

We have a directory with resources for mental and physical wellbeing, emphasizing benefits offered through our health insurance. The directory covers topics such as managing grief, therapist information, nutrition & water intake, and resources on talking to children about current events. We want to take a holistic approach and include resources that appeal to everyone, so we also included information on remote alternative wellness offerings, including reiki, sound healing, meditation and yoga. We even have an onsite meditation room in our NYC HQ!

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