Live shows make us feel good. They’re a time to hang with our friends, discover new artists or lose ourselves on a dancefloor. We’re on a mission to bring all of this to more fans, more often – and that’s where you come in.

We’re looking for an IT Support Specialist to join the IT Support team to maintain, strengthen and improve our systems and processes.

At DICE, you’ll be part of the company that’s redefining live entertainment. It’s a place where you can be yourself, influence the culture, and create work that you’re proud of. 

About the role

Reporting into the IT Team in NYC, this role is an opportunity for someone who is eager to learn, be challenged and grow their talents in a fast-paced company. While your focus will be on DICE in New York, you will also have wider exposure to the DICE business globally.

You’ll be

• Configuring and maintaining AV equipment including Google Meets Hardware
• Coordinating and managing hardware repairs and returns as needed
• Maintaining and ensuring local and global and regional IT policies are followed
• Main point of contact for technical support of systems and applications in the NYC office
• Helping end users troubleshoot IT related issues fulfilling SLAs
• User onboarding, offboarding and account provisioning 
• Troubleshooting various issues including but not limited to VPN configurations, WiFi and network
• Undertaking SaaS administration and support (JAMF Pro, Google Workspace, Slack, etc)
  

You are

• Passionate, humble and talented
• A fan of music and culture
• Actively responsible
• Comfortable under pressure and experienced in operating within high-growth company environments
• Able to troubleshoot and resolve hardware/software issues

You’ll need

• Excellent written and verbal skills
• IT asset and inventory management
• 3+ years experience in desktop support, MAC environment preferred 
• 2+ years experience with customer support
• Lifting a minimum of 20 lbs. is required

About DICE

Our teams work from London, New York, Los Angeles, Barcelona, Paris and Milan. We’re building products that will revolutionise the industry for fans, artists and venues – and we’re growing fast. Read about our latest Series C funding and what’s next for DICE. 

We know that having a variety of perspectives makes us a better company – it’s why we strongly encourage members of underrepresented communities to apply. Find out how we’re creating a more diverse, equitable and inclusive DICE. 

Our benefits

• Unlimited vacation
• Private healthcare
• 401k, FSA and HSA

During the pandemic, we learned that working from home can help us focus, but many of us missed the buzz of the office. For our NY team, we have a hybrid work policy of three days in the office (Mon–Wed) and two days work from anywhere (Thurs–Fri).

Application process

Our process usually involves a quick chat on the phone, a portfolio review or task and a couple of interviews where you’ll meet the people you’ll work with. We’ll keep you fully informed along the way.

For information on how we use your data, please view our Candidate Privacy Policy

#LI-OB1