IT Support Specialist
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Overview
Smartling is looking for savvy, meticulous IT Support Specialist with hands-on help desk experience. Our company has grown to over 100 people. We need a positive, proactive and personable - hardworking individual to help us solve software and hardware issues in our offices.
Tasks at Hand
- Help with software and hardware installations, mostly Apple laptops/Mac OS X, some Windows laptops/desktops.
- Resolve employee’s issues with laptops, phones, printers, Internet etc.
- Work with vendor’s technical supports to resolve issues.
- Track inventory and equipment orders.
- Setup/disable accounts and services during onboarding/offboarding including but not limited to mail/mailing lists/ldap/vpn/wiki/jira accounts.
- Enforce secure laptop configurations by using special management tools.
- Performs other duties as assigned.
Must Have
- Associate or BS in Computer Science, Information Technology or equivalent experience.
- Experience with hardware and software installation in Macs and PCs.
- Previous startup experience a plus.
You Are
- Entrepreneurial - optimistic with a problem solving approach.
- Curious - Enjoys learning new technologies and data analysis techniques.
- A Leader - proactive and use excellent judgment when dealing with issues.
- Customer Focused – passionate for client success at all times.
- Process Oriented - Well Organized with attention to detail.
- Team Player- Ability to work effectively and cross-functionally with all levels of management, both internally and externally.
What matters to Smartling?
To help our clients grow their businesses and to help you grow as an individual both professionally and personally.
- Competitive salary and Employee Stock purchase plan.
- An opportunity to learn and advance your career.
- An energetic, value-driven, and fun culture and team spirit.
- Take a break when you need it – Flexible PTO.
- Company paid medical/dental/vision/life insurance.
- Commuter Benefits.
- Convenient office in the middle of Manhattan- just blocks from Penn Station and Grand Central.
- Team outings (Baseball games, happy hours, etc.)
Smartling is an equal opportunity employer. No third party recruiters.
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