IT Support Specialist

| Greater NYC Area
Transfix, named one of Forbes' "Next Billion-Dollar Startups" in 2018, is the leading freight marketplace that's transforming the $800 billion trucking industry, connecting shippers to a national network of reliable carriers. Fortune 500 companies such as Anheuser-Busch, Unilever, and Target rely on Transfix to handle their most important FTL freight needs. With instant pricing tools, guaranteed capacity, data-driven insights, and reliable service, Transfix is changing the world of transportation one load at a time. Join us, and leave a positive impact on the environment as we help reduce the carbon footprint caused by the 65 billion wasted miles on the road.
Based in New York City, Transfix is backed by top VC firms including New Enterprise Associates (NEA), Canvas Ventures, and Lerer Hippeau.
The problems we solve everyday are real and require creativity, grit, and determination. We are building a culture that challenges norms while fostering experimentation and personal growth. We're hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers. 
If you’re excited about transforming an industry, being part of an innovative culture, and making a positive impact on the environment, send us your resume.

About this Role:

  • Provide timely and accurate troubleshooting for hardware and software issues for all employees of Transfix.
  • Maintaining an asset database and inventory of all IT related equipment.
  • Onboarding\offboarding for all employees in conjunction with the HR and Office Teams
  • Large conference or event support, after hours might be required for some events
  • Executive and EA technical support; understanding prioritization between emergency and basic issues
  • Responsible for office moves and supporting the Office Team with all technical aspects
  • Backup Application Support, rudimentary knowledge of Transfix platform and escalation paths for ticket resolution

About You:

  • 3-5 years of experience in a related IT position
  • BA/BS preferred but not required with relevant experience
  • Knowledge of GSuite, Slack, basic networking (LAN) and WiFi (WAP) skills, O365\Windows, MacOS, mobile applications
  • Basic AV skills (mics, displays\digital signage video conferencing systems, etc.)
  • Excellent organization and prioritization skills
  • Working knowledge of tech support ticketing workflows
  • Good understanding and technical knowledge of current network and Mac/PC operating systems and software, hardware, protocols, and standards
  • Strong written and verbal communication emphasizing documentation skills along with affable and patient attitude with users
  • Experience and familiarity with IT / Data Security best practices and tools

To all recruitment agencies: Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases

Location

Transfix borders the famous Times Square neighborhood–there is nothing you won't find here!

An Insider's view of Transfix

What are some social events your company does?

Transfix has a culture committee dedicated towards creating events that cater to our team’s unique interests. From Game Night to Transfixgiving Dinner, our events are a healthy mix of both in-house team bonding to outdoor team building experiences.

Jenni

Office Manager

What are Transfix Perks + Benefits

Transfix Benefits Overview

Transfix covers 100% medical benefits for all full-time employees, as well as provides flexible paid vacation.

We have amazing catered lunches every Friday, and a kitchen that is stocked with snacks / drinks throughout the week. Depending on the season, we have avocados for days. Not to mention, there's enough cold brew on tap to win the Kentucky Derby!

Lastly, we have a cultural committee called "Guardians of the Galaxy" that meets bi-monthly to make sure each month has it's fair share of fun office events. Maintaining a fun and inclusive office culture that keeps employees engaged it very important to us.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs

Additional Perks + Benefits

Our Medical, Vision, and Dental plans are 100% paid—we got you covered!

More Jobs at Transfix22 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Legal
Operations
Product
Sales
Developer
new
New York
Design + UX
new
New York
Product
new
New York
HR
new
New York
Sales
new
New York
Operations
new
New York
Internships
new
New York
Sales
new
New York
Developer
new
New York
Data + Analytics
new
New York
Product
new
New York
Operations
new
New York
Operations
new
New York
Sales
new
New York
Internships
new
New York
Sales
new
New York
Data + Analytics
new
New York
Product
new
New York
Operations
new
New York