IT Support Specialist

| Greater NYC Area | Hybrid
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All about these Boxed Boxes!

We’re a late stage start-up that places technology and innovation at the heart of all that we do. Our technology platform and automated, state-of-the-art fulfillment centers make headlines and our systems utilize machine learning, predictive analytics and other technologies to ensure a delightful B2C and B2B online shopping experience.  While technology is at the core of what we do, providing a personalized, thoughtful and seamless shopping experience is at the core of who were are. We value each and every customer and every single order receives a hand-written thank you note.

Unpack your Potential at Boxed!

Boxed is made up of a vibrant and fun group of engineers, designers, marketers, sales people and operations specialists -- just to name a few! We work with passion for driving superior value and experience to our customers. Our customers choose to buy from Boxed because we save them time and money, which in turn makes their lives easier. That’s where you come in!

We are looking for an IT Specialist to support the organization and technology function at Boxed.

You will:

  • Field support requests of various technical complexity from our users, troubleshooting hardware and software issues amongst, but not limited to:
    • PCs - Windows 10.
    • Macs - macOS: Ex Capitan, Sierra.
    • Mobile devices - BYOD: Android, iOS.
    • Networking equipment - Firewalls (Cisco ASA, Dell Sonicwall) routers, switches, Wi-Fi (UniFi, Ruckus), VoIP.
    • Audio Visual Equipment - conference rooms, large meeting areas, off sites.
  • Be comfortable with supporting geographically dispersed user base.
  • Administer SaaS apps, including, but not limited to: GSuite, Slack, O365, RingCentral, JIRA, Carbon Black, Zoom, LastPass.
  • Organize IT asset inventory and procurement (including, but not limited to: hardware, software, A/V equipment, etc.).
  • Manage vendor relationships and ensure prompt resolution of service requests and implementations.
  • Assist with the provisioning and deployment of new hardware and software solutions across multiple offices.
  • Perform basic configuration of switches/routers, including VLANs, DHCP, VPN tunnels, and routing.
  • Contribute to documentation and development of IT assets and policies and procedures

Your foundations:

  • Technical degree preferred.
  • CompTIA A+, ITIL Foundation, MCSA- Windows 10, Apple ACSP, HDI-SCA preferred.
  • 4+ years of IT related experience in support and/or administration.
  • Customer service oriented and act as an advocate for our users.
  • Comfortable explaining technical concepts in layman terms or discussing complex systems with engineers.
  • Personable, prompt, professional while maintaining attention to detail and a strict adherence to deadlines.
  • Ambitious self-starter who is able to tackle issues independently, when necessary
  • Visits to facilities in Union, NJ will be necessary
  • Willing and able to train and educate users on new technologies.
  • Adaptable in an environment that is constantly changing and still being figured out.
  • Interest in supporting desktop services in an fast-paced start-up environment
  • Experience working with virtual/remote staff members

OUR package for you!

Alongside our customer focus and technology DNA, we pride ourselves on our employee centric mentality. NBC Nightly News called our CEO, Chieh Huang, “America’s Dream Boss” for our generous benefits. Every day is bring your dog to work day at Boxed! In addition, our team enjoys competitive compensation plus stock options, endless snacks, flexible parental leave, unlimited paid time off, company lunches, and lots of other perks -- just some of the reasons we made Crain’s list of best places to work in NYC. We’d love to meet you, so apply today! 

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Location

Downtown Manhattan

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