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IT Support Specialist

| Greater NYC Area

CLEAR’s mission is to strengthen security and create frictionless experiences for consumers. We believe you are you and by using your biometrics - your fingerprints, eyes, and face - we keep you moving. Imagine a world where you can do virtually everything you need to – breeze through the airport, buy a beer at the game, check-in at the doctor’s office, access your office building, and more – without ever pulling out your wallet or phone. Now in 60+ airports and other venues nationwide, you are your ID, credit card, ticket, reservation and more with CLEAR.

We’re defining and leading an entirely new industry, obsessing over our customers, and investing in great people to lead the way. Recently named on CNBC’s Disruptor 50 List and winner of the SXSW Interactive Innovation Award, we're working tirelessly to create frictionless customer experiences for our 4+ million members across the country.

CLEAR is looking for an IT Support Specialist with solid communication, organization, and technical skills, to help support our rapidly growing corporate user base. This is an opportunity to join a group of professionals providing excellent support to a dynamic, fast-growing enterprise. The responsibilities for this role include.

What You Will Do:

  • Working efficiently with users to identify root cause of issues with hardware, software, break/fix issues, connectivity, peripherals, and IT services.
  • Tackling task work within our enterprise systems and applications – provisioning accounts, troubleshooting issues in Google Suite, Active Directory, O365, PDQ, Jamf, Okta, ServiceNow, JIRA, and much more.
  • Assisting with Google Suite task work - confirming email addresses; checking and updating distribution lists, creating and managing room resources, shared mailboxes, etc.
  • Setting up accounts and hardware for incoming hires and tearing down the same for departing employees - building accounts; imaging and deploying Mac/Windows OS hardware; retrieving hardware.
  • Setting up, monitoring, and troubleshooting of audio-visual systems for company meetings, events, conference rooms, and guest speakers. AV and meeting support experience a plus.
  • Helping the team with basic inventory and stock room tasks - arranging warranty repair and replacement of broken items; cleaning and maintaining stock rooms; doing physical asset counts and inventory management.
  • Helping with creating and maintaining process documentation
  • Prioritization and ticket queue management (ordering work by oldest, last commented, most critical, etc.)
  • Resolving all user IT issues quickly, efficiently, and to their utmost satisfaction.
  • Eagerness to learn the processes and procedures for IT at CLEAR

Who You Are:

  • You love to help people and solve problems
  • You are a motivated self-starter and learn and retain quickly and easily.
  • You have 1-3+ years of experience supporting the IT needs of an office
  • You have phenomenal in-person, phone, and written communication skills
  • You enjoy figuring out hardware, software, account, and connectivity issues such as: Outlook and MS Office issues, password resets, troubleshooting wireless/wired connectivity, printer connectivity, folder/file permissions, etc.
  • You are comfortable with AV systems and meeting support
  • You have excellent customer service and teamwork skills
  • You are great in managing expectations and de-escalating stressed user situations
  • You are familiar working with service tickets – updating; assigning; closing; sorting; filtering, etc.


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Technology we use

  • Engineering
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • Node.jsFrameworks
    • PostgreSQLDatabases

Location

Our building is convenient to several trains + bus stops! If you want a change of scenery, our club level has a gym, cafe, games, and a great lounge!

An Insider's view of CLEAR

What’s the vibe like in the office?

One of my favorite things about CLEAR is how passionate and excited everyone here is about what we are building. You can really feel that in the office - you are empowered to put your ideas on the table and take ownership of the work you are doing. We also have a chef that makes breakfast 3x/week which is not a bad way to kick off the day!

Emily

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

We constantly fight tech debt and have the buy-in from management and business to spend 25% of effort each sprint addressing tech debt. We call it the sustainability budget. This ensures the code is well designed, maintained and fun to work with. You'll do the best work of your career.

Dee

Senior Director, Engineering

How has your career grown since starting at the company?

Since joining CLEAR in 2014, I have had several opportunities to take on new and expanded responsibilities, often because I spotted opportunity and raised my hand to take it on as the company’s needs have evolved along with its growth.

Leah

Chief of Staff

What are CLEAR Perks + Benefits

Culture
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
We provide free breakfast daily! One of our favorite office perks? Our fabulous chef comes in on Tuesdays (Omelette Bar!), Wednesdays (Mexican!), and Thursdays.
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