IT Support Specialist at andros

| Greater NYC Area
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Job Mission

The mission for the IT Support Specialist is to provide customer-focused technical support of the company’s technology services including end-user support, productivity suite support (Google, Microsoft), hardware and network troubleshooting, and respond to system and security alerts.


Outcomes
  1. Responsible for the administration and internal support of the company’s laptop & desktop computers, printers, servers, phones, and related equipment.
  2. Monitor and respond quickly and effectively to user requests for technical support.
  3. Provide support for Apple, Windows and Linux laptops and desktops. 
  4. Install, upgrade, support and troubleshoot G-Suite, Microsoft 365 productivity applications
  5. Perform desktop and server maintenance and upgrades and ensure hardware is kept up-to-date with OS patches and firmware updates.
  6. Manage on-boarding of new users to include PC setup and creation of user accounts for all applicable systems (G-suite, file sharing services, web applications, etc.) 
  7. Manage patch levels and upgrades on desktop and server hardware on a regular scheduled basis
  8. Maintain asset inventory of all equipment, software, and software licenses 
  9. Support & troubleshoot switches, routers and wireless access points in an enterprise environment
  10. Monitor and respond to system and security alerts.  Investigate and resolve alerted issues.
  11. Document and maintain internal procedures and knowledge base articles.

Role-Specific Competencies
  1. Interpersonal Communication - Friendly, easy to talk to and a good listener. Often solicits feedback and reacts calmly to negative feedback
  2. Flexibility/adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  3. Follow-through on commitments - Lives up to verbal and written agreements regardless of personal cost.
  4. Problem-solving - identify the root cause of technical issues and alerts to provide permanent resolution to technical issues and alerts.

Organization Competencies
  1. Works hard and smart: Delivers value consistently by being inquisitive, having a high degree of accountability and working with intent
  2. Driven: Fueled by passion and commitment, showing tenacity to overcome obstacles.
  3. Outcomes oriented: Dedicated to results. Track record of improving performance
  4. Effective communication: Speaks and writes clearly and directly with the appropriate level of detail to communicate an idea. Happy to embrace the ideas of others if they improve on your own. Understands that clarity is measured at the recipient's ear, not the speaker’s mouth. Able to understand the underlying question being asked and in the absence of that clear understanding can pursue an efficient line of inquiry to achieve that clarity.
  5. Teamwork: Work across team lines to value others’ contributions and support each other and drive everyone forward. #OneTeam
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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases

Location

We are located in the Flatiron, which is widely recognized as the center of Silicon Alley, NY's technology hub.

An Insider's view of andros

How does your team reward individual success?

The Bonusly app provides an easy method of recognizing and celebrating the contributions of team members, and being able to incorporate it into Slack provides additional visibility. We are also able to redeem bonusly points for giftcards each quarter!

Steven

Network Analyst

What does your typical day look like?

A typical day at andros I get to collaborate with many people. We start our day by reviewing project updates, client health status and outstanding items from the week prior. The weekly cadence allows us to build relationships with our clients. Between communicating with clients and teammates, each day is an adventure. Let's get after it!

Jonah

Client Success Manager

How does the company support your career growth?

The company supports my career growth by investing in my Professional Development. We currently have access to LinkedIn Learning as well as a reimbursement program for continuing education courses. Most importantly they recognize and reward talent. It does not matter the role you may be in, management makes career growth discussions a priority.

Jenny

Provider Network-Recruiter Manager

How do you empower your team to be more creative?

In September we launched andros from CredSimple and Glenridge. Throughout I provided strategic direction and timing while allowing our marketing team creative latitude regarding our images, copy, colors, marks, product naming, PR, and more. The result of this openness and collaboration is a happy team and a powerful and unique new brand!

Eric

Chief Commercial Officer

How would you describe the company’s work-life balance?

We have the great opportunity of working from home and the option of flexible hours. andros provides different ways to manage stress by engaging employees in quarterly health competitions.

Vani

Software Developer

What are andros Perks + Benefits

andros Benefits Overview

$1,500 per year budget for professional development
401(k) with employer matching
Equity
Wellness reimbursement
Unlimited PTO

Culture
Volunteer in local community
We are a company who support our local communities and encourage employee volunteerism in both our New York and Maryland offices like NYC Tech Gives Back and Community Action Council, Howard County
Intracompany committees
CredSimple offers several holiday events and wellness programs to keep employees engaged such as our our health and wellness challenge, annual holiday party and virtual scavenger hunt
Daily stand up
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
We have regularly scheduled trainings around appropriate interview techniques that makes sure we are taking a non-bias and structured approach throughout our hiring processes.
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
We have established multiple employee resource groups at andros with the intent to add more so every employee feels included and has a safe space to share ideas, concerns or inspirations.
Hiring Practices that Promote Diversity
andros is passionate about promoting diversity at all levels. We have diverse & inclusive hiring strategy and are continuously looking for new ways to better for our DE&I efforts.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
We offer an equity option to every new full-time employee.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
andros provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
CredSimple host quarterly company outings as a great team bonding experience.
Stocked Kitchen
CredSimple has a well stocked kitchen providing breakfast options, snacks and beverages
Some Meals Provided
We provide free lunch on Wednesdays.
Happy Hours
Pet Friendly
CredSimple's pet policy is dog friendly daily.
Fitness Subsidies
Home Office Stipend for Remote Employees
Along with a fun L&D budget for each employee, we also have a $200 stipend for extra home office equipment.
Professional Development Benefits
Job Training & Conferences
CredSimple offers employees continuous professional and personal development training
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
Online course subscriptions available
Customized development tracks
Paid industry certifications
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