IT Support Specialist at Movable Ink

| Greater NYC Area
Sorry, this job was removed at 11:47 a.m. (EST) on Friday, April 16, 2021
Find out who's hiring in NYC.
See all Operations jobs in NYC
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences. Founded in 2010, Movable Ink pioneered contextual experiences in email and has powered over 1.5 trillion content impressions worldwide. More than 700 of the world’s most innovative brands rely on Movable Ink to create unique, relevant, and compelling visual experiences across email and web at the moment of engagement.

Movable Ink is hiring an IT Support Specialist to support our global population of 325+ employees.  To succeed in this role, customer service will be second nature to you and you’ll use your positive attitude to enable productivity in all forms.  This role is a hands-on opportunity to make a real impact across the organization, as we scale the IT Department to support the increasing demands of a growing SaaS company.  This is a great opportunity for an entry-level tech to learn a lot about Corporate IT in a fun, fast paced environment.

Responsibilities of the IT Support Specialist:

  • Serve as the first point of contact for employees seeking technical assistance, providing personable technical support for both hardware and software issues
  • Follow, execute, and document all IT Policies and Processes
  • Configure, deploy, and support all macOS and Windows hardware and software
  • Administer company-wide SaaS application end user access
  • Execute the Onboarding process and create great employee onboarding experiences for all new hires; execute offboarding processes
  • Maintain AV setups in all Conference Rooms, as well as the All Hands space
  • Troubleshoot and maintain multifunction printers
  • Track work in our IT ticketing system
  • Maintain inventory of current Movable Ink hardware and software assets
  • Support and assist implementation of various IT related projects

Basic Qualifications

  • At least 2 years of recent IT experience with demonstrated technical skills and troubleshooting in: macOS and Windows 10, printers, and software applications
  • Knowledge of G Suite, Zoom, Single Sign On, MDM, VoIP phone systems, and basic Bash scripting
  • Experience supporting various AV setups i.e. Live Town Halls, conference room setup, etc.
  • Can demonstrate confidentiality and discretion where required
  • Knowledge of best practices around data security
  • Can learn and absorb new concepts quickly
  • Customer Service focused with strong verbal and written communications skills, is resilient under pressure, and has a friendly, patient approach
Read Full Job Description
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • CSSLanguages
    • HTMLLanguages
    • ReactLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases
    • AWSDatabases
    • KubernetesDatabases
    • SalesforceCRM
    • MarketoLead Gen

Location

5 Bryant Park, New York, NY 10018

An Insider's view of Movable Ink

What’s the vibe like in the office?

"Work hard, play hard" is a great way to describe the Movable Ink vibe. It's inspiring to be part of a team that is so committed, yet fun and exciting. Being at a place that is able to challenge you, but also make coming to work so easy is truly a gift, and Movable Ink is able to achieve that on a daily basis.

Tristan

Learning & Development Specialist

How do you collaborate with other teams in the company?

The CX team is lucky to work w/ many others at our company! Day to day, I partner with our Sales reps, who helps us w/ account planning, strategy & growth opps for our clients. I also lean on the Solutions team to increase app sophistication. The Client Strategy team also supports the CX org by sharing vertical best practices & discovery tactics.

Noomie

Client Experience Manager

What are some social events your company does?

Movable Ink does a plethora of social events geared for employees and the community. Every month there seem to be more than a dozen events that bring together employees and parts of the outside community. Anything and everything along the lines of a cocktail competition to seasonal sport leagues are fair game for a Movable event.

Addiel

Information Security & Compliance Coordinator

What are Movable Ink Perks + Benefits

Movable Ink Benefits Overview

One of the best things about working at Movable Ink is the amazing company culture we have! We are very proud to say we were recently named one of Inc. Magazine’s Best Workplaces of 2019! https://movableink.com/blog/inc-best-places-to-work-2019/

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Time allotted for learning
More Jobs at Movable Ink21 open jobs
All Jobs
Data + Analytics
Design + UX
Dev + Engineer
HR + Recruiting
Legal
Marketing
Product
Sales
Sales
new
Remote
Data + Analytics
new
New York
Developer
new
Remote
Data + Analytics
new
Remote
Sales
new
New York
Design + UX
new
Remote
Product
new
New York
Marketing
new
New York
Data + Analytics
new
New York
Sales
new
New York
Design + UX
new
Remote
HR + Recruiting
new
New York
Developer
new
Remote
Sales
new
New York
Product
new
Remote
Apply now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Movable Ink's full profileSee more Movable Ink jobs