IT Support Specialist at Sisense

| Greater NYC Area
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DRIVE IT Technical Support at SISENSE

Sisense’s mission is to provide the fastest data visualization product on the market. As a Technical Support Specialist, you will be responsible for empowering the Sisense team with resources, access, and assets.  You will be an integral player within the organization who will offer support, help, and guidance for many situations in a rapidly growing organization. 

WHY YOU SHOULD JOIN OUR TEAM:

This is an opportunity for someone who has supported or built processes managing end-users services but would like a chance to start with an environment collaborating within GSuite, Slack with various Mac and Windows endpoints. If you are excited about focusing on a cloud-native shop which operates at a rapid pace and are willing to grow and learn with modern technology - this is the place for you. 

HOW YOU’LL RAMP:

By Day 30...

  • You’ll be onboarded into the Sisense team and understand the overall operating environment.
  • You’ll begin to manage the onboarding and offboarding process for end-users.
  • You’ll actively work with every type of user in our organization to troubleshoot daily issues through walk-ups, email, and chat.
  • You’ll be a leader in resolving end-user incidents and service requests through the IT Ticketing System.
  • You’ll learn the Windows Deployment Process and also JAMF asset management for Mac deployment.
  • You’ll review Active Directory Management Practices + Documentation.
  • You’ll take a lead role in imaging new Mac and Windows laptops for onboarding employees.
  • You’ll help coordinate and set-up various events across the organization.
  • You’ll be able to support video meetings in the various conference rooms and Town Hall space.  

By Day 60...

  • You’ve started to get a handle on the current state of our process and will begin to enhance and roll out new solutions to improve the organization.
  • You’ll coordinate equipment repairs and purchases with external vendors.
  • You’ll support processes to effectively manage our IT inventory.

By Day 90...

  • You’ll support the company’s C-level executives and VP’s
  • Provide exceptional IT Services to Sisense employees

WHAT YOU’VE ACCOMPLISHED… SO FAR:

  • You have a track record of successfully implementing new technology.
  • You are a documentation wizard. Always recording processes and steps to be added to the internal knowledge base.
  • You have vast experience with ticketing systems and understand the importance of ticket creation and timely resolution.
  • You are comfortable as a Windows Administrator - Familiar with Windows Server and Client, Active Directory, Group Policy, domain vs workgroup environments and network administration/troubleshooting.
  • You have experience with Mac hardware and software, JAMF Pro, OSX and mobile platforms iOS and Android
  • You have some experience and understanding of virtualization and common VM software like VMware 
  • You have wisdom around the art of IT and understand that tech can fail but maintain a calm mentality to analyze and resolve the situation.
  • You are familiar with designing, deploying and managing end-user endpoints.
  • You have hands-on experience in configuring endpoint management solutions (or are willing to learn).
  • You have experience and understanding of supporting meeting rooms and video solutions (Crestron, Zoom, Zoom Rooms)
  • You have a solid understanding of 2 Factor Authentication and can integrate it easily (OneLogin, Google Authentication).
  • You’re not afraid to work through challenging situations that require searching for answers independently.
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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • D3JSLibraries
    • jQueryLibraries
    • HighchartsLibraries
    • LeafletLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • GraphQLFrameworks
    • apolloFrameworks
    • MobxFrameworks
    • RabbitMQFrameworks
    • Apache CordovaFrameworks
    • iOS SDKFrameworks
    • Android SDKFrameworks
    • IonicFrameworks
    • MongoDBDatabases
    • RocksDBDatabases
    • MonetDBDatabases
    • SeismicCMS
    • ConfluenceCMS
    • SalesforceCRM
    • MarketoLead Gen

Location

1359 Broadway 4th Floor , New York, NY 10018

An Insider's view of Sisense

How does your team reward individual success?

Employees deserve constant recognition for their hard work and I believe in celebrating individual wins on a daily basis. My team has a Slack channel that allows us to post our wins throughout the day. On a larger scale, we have the Sisense Sizzle, a bi-weekly opportunity for the office to celebrate anniversaries, promotions, peer awards, and more!

Eden

Business Development Representative Team Lead

How do you collaborate with other teams in the company?

Collaboration is in Sisense’s DNA. Sales helps my team grow, bringing in new projects, so we return the favor when they need references or technical advice to help close a deal. R&D helps us develop solutions, so we provide them feedback to improve our product. There’s always a new challenge, but everyone is willing to pitch in.

Max

Solutions Architect

How does the company support your career growth?

Sisense hosts a program that discusses our internal mobility process and skills development to advance your career to the next level. I expressed my interest in a role on the People team in our new San Francisco office, and now I'll be relocating to help grow the engineering team there!

Avril

Technical Recruiter

What is your vision for the company?

My vision for the company is to grow a diverse and professional community of builders who will moonshot their career and accelerate our growth. We strive to empower builders to be their best selves and do their work!

Nurit

Chief People Officer

What kinds of technical challenges do you and your team face?

Delivering an effective BI solution requires data modelling, product customization, and our API to meet customer requirements. With quick access to dedicated R&D mission teams and loads of experience from colleagues, I know that everyone is committed to overcoming these technical hurdles, and this directly contributes to our customers' success.

Chad

Enterprise Business Intelligence Consultant

What are Sisense Perks + Benefits

Sisense Benefits Overview

Sisense Inc. offers a comprehensive benefits program to all eligible employees. Employees are eligible to enroll in the various plans on the date of hire, within 30 days of a qualified life event, or annually during the open enrollment period. We are confident that you will find this benefit package of great value to you and your family.

Medical, Dental and Vision plans, health savings account with employer contribution, flexible spending account employer paid long term and short term disability, employer paid Life Insurance and AD&D Insurance, additional Life and AD&D insurance options, 401K Plan w/ employer match, 10 Paid Holidays, unlimited PTO, first Friday after each end of quarter we “Come up for Air” (mandatory), Internal Meeting-Less Days, health advocacy, employee assistance program, generous employee referral program, free stocked kitchens, WellSense programs that include yoga, workout programs, etc to promote healthy/happy employees, discounted tickets (ticketsatwork), paid parental leave, pretax parking/commuter benefits (NYC), Paid Parking (AZ), Employee Experience Program that includes monthly/quarterly events like happy hours, employee outings, summer party, holiday party.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team based strategic planning
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Sisense's offers several Flexible Spending Accounts (FSA) through Wageworks. The programs are: Health Care FSA, Dependent Care FSA, and Commuter Benefits.
Disability Insurance
Sisense's provides short-term and long-term disability.
Dental Benefits
Sisense provides two options for Dental through Delta Dental: DHMO and a PPO.
Vision Benefits
Sisense's Vision Service Plan is covered by VSP.
Health Insurance Benefits
Sisense's health insurance plan is with Cigna and we offer three options, PPO, HSA - High, & HSA - Low.
Life Insurance
Sisense offers employees who work 30 hours or more, basic Life Insurance and employees have the option to elect voluntary Term Life Insurance.
Wellness Programs
Sisense's offers bi-weekly yoga classes and monthly mashups activities.
Mental Health Benefits
Sisense offers access to licensed professional counselors (health advocates).
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Customized development tracks
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