IT Support Specialist
The Petal mission
Petal’s mission is to expand access to opportunity, by making responsible, modern financial services available to everyone. Founded in 2016, Petal provides technology-enabled credit cards to consumers who are historically underserved by mainstream providers.
Petal pioneered automated cash flow underwriting, a transformative new approach to assessing consumer creditworthiness with the potential to expand access to tens of millions of U.S. consumers without credit history, or for whom traditional credit scores do not tell the whole story. Petal pairs this groundbreaking, data-driven underwriting technology with a mobile-first, digitally native product experience designed to help users manage and build credit responsibly. For Petal, it’s a mission as much as it is a business—with a goal to reimagine finance for the next generation of consumers.
At Petal, we're looking for people with kindness, positivity, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Petal, we welcome diverse perspectives from people who think rigorously and aren't afraid to challenge assumptions.
IT Support Specialist Role
As Petal’s IT Support Specialist, you will support the tools and infrastructure that allow our entire company to operate. You will join our rapidly growing NYC office and support all things IT - from new hire onboarding to troubleshooting issues with the various tools and systems we use. This role will be responsible for supporting all computers, software, A/V equipment, and peripherals.
You will act as subject matter expert supporting macOS, Windows, and all common office software and applications such as GSuite (Google Workspace), identity management, MDM products, and open source software. We’re looking for someone excited about the prospect of joining a startup and being a foundational member of our IT team.
Key responsibilities:
- Act as subject matter expert for our office software and applications such as GSuite (Google Workspace), identity management, MDM products, and open source software.
- Ensure successful technology onboarding and offboarding for employees
- Responsible for all tier 1 support requests, prioritizing and escalating as needed
- Identifying any issue trends and work with IT leadership to action plan
- Support with special projects in areas including networking, information security, among others
Characteristics of successful candidate:
- 1+ years experience within IT Management
- Familiarity with the following technologies: network infrastructure, Google Workspace products, Email security / monitoring, Window and macOS Servers, Cloud Storage such as Google Drive, Conferencing / collaboration technologies (ideally Zoom)
- Strong written and verbal communication skills and attention to detail
- A passion for providing excellent service and solving issues
- Ability to prioritize tasks and work on multiple assignments
- Should be able to undertake some physically demanding tasks e.g. lifting computer/server hardware, installing AV equipment, etc.
Nice-to-haves:
- Experience with the following technologies: IT Security tools and best practices, Jamf Pro, Azure AD or JumpCloud, Intune, and Windows Autopilot, Microsoft 365, Okta, Self-service operating and support models
We are an equal opportunity employer, and we are committed to building a team culture that celebrates diversity and inclusion. We’re proud to be different, together.
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