IT Support Technician

| Greater NYC Area

Crossix, a rapidly growing, company delivering healthcare marketing analytics solutions to leading pharmaceutical companies and their agencies, is seeking a talented, experienced IT Support Technician to join our IT team in New York. Reporting to the Information Technology Director, the successful IT Support Technician will be responsible for utilizing his/her skills to resolve technical problems within the New York office that cover a multitude of technical disciplines. The person is the first level of support for our ticketing system and is extremely customer focused.

What You’ll Do

  • Provide IT helpdesk/End-user technical support
  • Software troubleshooting (Including O365)
  • Provisioning of employee devices
  • Active Directory management
  • Assisting with employee onboarding/offboarding process
  • Email archiving

What You’ve Done

  • 4+ years IT/helpdesk experience in a production environment
  • Microsoft Technologies (Windows Server 2012 R2, Exchange, SQL Server, Windows 7, 10, Office365)
  • VMware, Linux (CentOS 6, 7)
  • TCP/IP network troubleshooting, VLAN configuration, IPv4 subnetting
  • Troubleshooting PC/Laptop hardware, hosted VOIP, conference room A/V systems
  • User management via Active Directory
  • Anti-virus/Malware Software
  • Cisco, Meraki (Firewall, WAPs)
  • Certifications: MCSE, Network+, CCNP certifications a plus

About the Team – Crossix delivers hard-to-come-by insights that enable healthcare marketers to plan, measure, and optimize their marketing campaigns with confidence. Using our own proprietary technology and network of health and non-health data, our analyses pinpoint the tactics, programs, and channels that improve performance and boost sales, enabling better healthcare communications. And we do it all while protecting consumer privacy.

Leadership – With decades of combined experience and an unrivaled track record of healthcare innovation, our leadership team sets the standard for us. Their knowledge and expertise continually challenge us and the industry – through their work, their speaking engagements at conferences and their thought leadership published in the top industry publications. 

Culture – We know that our employees set us apart. Along with competitive salaries and benefits, we invest in creating compelling opportunities for professional development and career growth. We also believe that diversity is essential to building an environment where everyone can feel they belong. We’re continuously building an inclusive company where everyone feels welcome and heard. Come join our rapidly growing team!

We are an equal opportunity employer and welcome all qualified applicants regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, ancestry, national origin, age, disability, genetic information, or veteran status.

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1375 Broadway, New York, NY 10018

An Insider's view of Crossix

What are some social events your company does?

Crossix encourages team and company-wide events, so we have activities like happy hours, Escape the Room outings, pizza making as well as field day and community service events.

Sean Bell

Analytics Services Supervisor

What's the biggest problem your team is solving?

My team is starting to do a lot more work in retail pharmacy, so we need to think about how the goals of retail pharmacy clients differ from pharma clients and how to tailor analyses to provide insights that meet these goals


Analytics Services Manager

How does the company support your career growth?

From your immediate manager and up, there’s a culture of support that manifests in regular check-ins, growth plans geared towards giving you the kinds of work you’re interested in, and plenty of feedback in both directions.


Lead Analytics Services Associate

How do you empower your team to be more creative?

Innovation is in our company DNA and everyone on the team is always encouraged to bring new and unique ideas to the table. Our Culture Club also organizes creative initiatives that make our working environment more collaborative and fun.



What are Crossix Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours

Additional Perks + Benefits

Frequent Team-Building Activities and a Private Rooftop

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