IT Support Technician at noom

| Greater NYC Area
!Sorry, this job was removed at 12:36 p.m. (EST) on Saturday, February 8, 2020

At Noom, we use scientifically proven methods to help our users create healthier lifestyles, and manage important conditions like Type-II Diabetes, Obesity, and Hypertension. With over 1,400 employees worldwide, we employ a global workforce that changes the lives of hundreds of thousands of people every day.

We are looking for an IT Support Engineer to join our organization and help us create a world-class digital environment for all our employees worldwide. In this role, you will be part of the team responsible for supporting the hardware used by our core staff, both onsite in New York City and remote throughout the globe.

What You’ll Like About Us

  • We work on problems that affect the lives of real people. Our users depend on us to make positive changes to their health and their lives.
  • We base our work on scientifically-proven, peer-reviewed methodologies that are designed by medical professionals.
  • We offer a respectful, diverse, and dynamic environment where you’ll be able to work on a variety of interesting problems that affect the lives of real people.
  • Noom features generous budgets for personal development activities, like training courses, conferences, and books.
  • Working at Noom means enjoying three weeks’ paid vacation, and a flexible work policy that is remote- and family-friendly. We worry about results, not time spent in seats.
  • Hungry? Join the team for delicious (and nutritious) daily lunches and snacks prepared by Sam and Marcelo, our NYC office on-site chefs.

Responsibilities: 

  • Serve as the first point of contact for employees seeking technical assistance in person or remotely
  • Maintain meeting room hardware for conference calls and video conferencing; Assist users with using Zoom for conferencing
  • Record troubleshooting steps and resolutions within ticketing system, Follow up and update users on status and provide information
  • Monitor and maintain computer systems
  • Setting up and onboarding new hires
  • Maintain computer inventory
  • Manage user accounts across various platforms 
  • Test and implement new technology

What We’re Looking For:

  • 1-3 years experience providing mid-size company (500~ employees) with both onsite and remote technical support
  • Excellent knowledge of GSuite administration
  • Excellent knowledge of Slack administration
  • High proficiency with supporting both MacOS and Microsoft Windows
  • Well versed in setting up and maintaining a fleet of macOS, Windows OS, iOS, and Android devices
  • Expertise setting up and maintaining A/V spaces and meeting room hardware (e.g.: Zoom Rooms, Google Meet) for both small, mid-sized meeting spaces.
  • Proven ability to provide and catalogue hardware at scale, including establishing a fast repair program
  • Excellent communication skills; capable to explain complex technical concepts to a lay audience
  • Results oriented; user-focused mindset 
  • Naturally positive attitude, with the ability to maintain patience and composure under pressure
  • Ability to thrive in a results-driven, fast paced environment; Strong attention to detail 
  • Team player: enjoys learning new concepts and collaborating with the team
  • Strong sense of responsibility and ownership: you will have come from an environment in which people are responsible for their own work, be ready to anticipate challenges and address them before they become problems, and eager to continuously improve the technology used by Noomers everywhere.
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Location

229 W 28th Street, New York , NY 10001

An Insider's view of noom

How would you describe the company’s work-life balance?

When I first started at Noom, I’ll admit to a bit of skepticism, “Wouldn’t it be better to just receive more salary in lieu of these benefits?” In my first six months as an employee at Noom, I’ve seen (and taken advantage of) these benefits and can attest to the difference it makes on life both in and outside the office.

Randy

Data Analyst

How has your career grown since starting at the company?

I started at Noom eight years ago. It was my first real job out of college, and I’ve been fortunate to have held many positions since starting. Starting as Noom’s office administrator, I am now the product manager. Noom has supported my growth at every stage.

Stacey

Product Manager

What unique initiatives do you have that encourage innovation?

At Noom, rapid iteration isn’t limited to just features. For example, the way we conduct feedback. At most companies, feedback employees get is limited to performance reviews that come yearly or bi-yearly. We conduct weekly 1:1s with mentors, tech leads, and product managers—to get feedback on both our performance and help the company grow.

Rose

Growth Engineer

What are noom Perks + Benefits

noom Benefits Overview

In addition to full-time compensation, Noom’s full-time employees have access to early equity packages. With a growing international community, all Noom employees have the option to work remotely. Whether this means staying in your PJs all day or working from a remote island in the Carribean. Additionally, Noom employees receive access to comprehensive health insurance, and perks include daily lunch prepared in-house for employees at its NYC headquarters, weekly yoga sessions, weekly and monthly team bonding, an annual offsite, and more.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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