Kaia is a mission-focused health technology company.

Our story began in 2016, when our founders, Konstantin Mehl and Manuel Thurner, created a mission to bring affordable and accessible relief to millions of people with chronic conditions. No strangers to chronic pain themselves, they decided to innovate ways to remove the obstacles many people experience in getting the leading-edge care they need.

How do Kaia apps work? Kaia uses a dynamic AI-powered algorithm. Our programs are based on multimodal rehabilitation, a holistic approach to managing chronic conditions. Our users have easy access via smartphone and tablet to our programs for back/hip/knee pain and COPD using this evidence-based approach. 

Five years into our story, we are a leader in digital therapeutics, with 500,000+ users worldwide. Having raised $125 million from investors like Optum Ventures, idInvest, and Balderton Capital, to name a selected few, we are poised to create a global footprint in digital self-care. Kaia is patient empowerment made easy.

The regulatory landscape is quickly adapting to the digital ecosystem. Therefore, our mission and strategy bring new opportunities for determined talent to join our journey. With over 100 “Kaianeers” spread across the US and Europe, we now need more specialized talent to help take our mission further.

We are looking for a driven, experienced IT Systems Administrator who is excited about our mission and wants to help us build an efficient business environment with cutting edge tech enabling our teams to build a user-friendly application that improves the health of thousands of people around the world. 

The role encompasses:

• Be central point of contact for IT support to all Kaianeers and own the IT support processes
• Own and improve IT purchasing processes for software (including license management) and hardware and their internal inventory
• Implement new business tools, maintain and monitor the performance of existing tools, SaaS solutions and hardware (company laptops, network devices and printers), supporting day-to-day business
• Implement and maintain established Kaia security baseline requirements on internal software, hardware and network infrastructure including user account management, security configuration, system reliability and availability
• Innovate on and improve current technology used by all employees, or team-specific, for day-to-day business operations to constantly improve efficiency, productivity and collaboration
• Develop a knowledge base and train staff on using these technologies within the company
• Support CISO in implementing technical security and operational requirements throughout the organization
• Participate in internal and external tech webinars related to your role, seek training on new technologies and share your existing knowledge with us!

Your profile:

• 3+ years of experience in IT Support and similar roles
• You are a strong system administrator with deep technical and administrative knowledge of operating systems (Windows and MacOS), VPN solutions, various SaaS Collaboration platforms (preferably GSuite), and business applications like Jira, Confluence, etc.
• You find ways to automate your workflows as much as possible using existing and new tools and technologiesYou are an excellent communicator, both oral and written.
• You have a “can-do” and service-oriented attitude
• You possess strong analytical skills to investigate and resolve customer support tickets
• You are able to work with cutting edge technology and assimilate information rapidly

Ideally you also have:

• Experience in Cloud infrastructure environment such as AWS
• Experience in providing support in a distributed global team environment
• Proficiency in at least one scripting language (i.e. Python)

You'll fit in with our company culture if you:

• Are user centric and view technology as a tool to improve a user’s life
• Have a bias for action; the world is complex and unpredictable place so starting, releasing, and getting feedback iteratively is the only possible path to success
• Strive to be articulate and humble, make the complex simple, present ideas openly, accepting that being wrong is part of the process
• Are not afraid of tackling problems that others deem impossible
• Thrive in an entrepreneurial team, adapt easily to change, and enjoy a fast-paced environment
• Have worked in a fast-growing organization before (preferred)

Some of the benefits of being a Kaianeer:

You can directly influence the future of digital health in a team of industry experts and digital shapers.

You will work alongside serial entrepreneurs (previously founded and scaled another startup, Foodora).

You’ll enjoy flat hierarchies, a hybrid work from home/office environment, and flexible vacation and working times.

We support your professional development and have a budget set aside for you just for that! 

Happy hours, team events, and knowledge-sharing sessions galore!

Join us if you’re looking for an entrepreneurial adventure and an exciting place to grow personally and professionally.