IT Systems Administrator

| Greater NYC Area

AlphaSense provides an AI-based search engine for market intelligence, used by the largest and fastest-growing firms globally. Our mission is to curate and semantically index the world’s market and company information, including the vast high-value content sets that traditional web search engines cannot reach. With 1000+ enterprise clients, AlphaSense helps knowledge professionals become dramatically more productive and gain an information edge by discovering critical data points and trends that others miss.

The Role

We are a high growth technology company and are looking for an ambitious, experienced IT professional to join our amazing team. We currently have 120 employees at our headquarters in NYC and 260+ worldwide, with both of those numbers expected to continue to grow rapidly. We fundamentally believe that business success comes from hiring the most talented individuals in the world, and we are looking for an experienced, driven professional to help build the information technology group at AlphaSense.

Who are you?

  • You have an innate drive to learn and enjoy tackling new challenges
  • A minimum of 5-7 years of experience within Information Technology
  • Highly competent in troubleshooting issues for Windows/PC, Android, iOS and Apple hardware. If you don’t immediately know the answer, you know where to find it
  • Experience with G Suite (Gmail, Google Drive and Docs, etc)
  • Experience with ticketing systems and capable of independent prioritization when handling multiple requests
  • Comfortable troubleshooting video conferencing (Zoom is plus), printers, networking, with the ability to plan and install new assets as needed.
  • A problem solver; ready to tackle any situation with an open mind
  • Entrepreneurial; able to build systems and processes, work both independently and as part of a team
  • Customer focused; friendly and personable with the ability to stay calm under pressure
  • An effective communicator, both verbal and written, with the ability to work well cross-functionally
  • Are able to lift up to 40 pounds and perform minor facilities functions (such as moving furniture, IT equipment, computers, etc.)

What will you do?

  • Administration of the network. Identify appropriate ISP and network hardware vendors and identify opportunities for network improvement/cost efficiencies. Quickly resolve any outages and troubleshoot individual connectivity issues
  • Administration of A/V systems and video conferencing. Identify, maintain and support the infrastructure necessary to maximize business productivity
  • Manage user accounts in G Suite, Slack and Zoom and coordinate with other departments on account provisioning for software during employee onboarding
  • Provide support for equipment, software, networking, office peripherals, and VoIP phones at local and remote sites
  • Setup and deploy equipment for new and existing employees. Assist in installing software/updates on desktops, laptops & peripheral equipment
  • Facilitate the technical onboarding sessions for new hires as a part of the onboarding process
  • Install, maintain and share networked printers
  • Jump onto various projects with confidence during times of need. Other duties and special projects as may be assigned from time to time
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • TorchFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • SketchDesign
    • ZeplinDesign
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • ProductBoardManagement
    • HubSpotCRM
    • IntercomCRM
    • SalesforceCRM
    • IntercomEmail

Location

We are in the center of everything! We have a green market, restaurants, shops and more! Subways: N, Q, R W, L, 4, 5, 6 are within a block!

An Insider's view of AlphaSense

What’s the vibe like in the office?

We work hard, and play harder: Everyone is crunching to reach their goals everyday. There’s always hype and encouragement along the way and in the end, we celebrate it all - both the successes and challenges.

Dan

Talent Acquisition Coordinator

What's the biggest problem your team is solving?

We are building an AI-powered augmented intelligence search platform that would dramatically improve our users' experience on the platform. Our vision for the platform is to function as a smart assistant that can: find, curate and summarize every relevant piece of information. It's a very unique and exciting problem with limitless possibilities.

Prashant

Researcher -- Deep Learning

How has your career grown since starting at the company?

When I came to AlphaSense, I didn’t know exactly what my career path would look like. Having the opportunity to get in at the ground floor, learn and build a career with a company that was growing fast led me to customer success. I now have the opportunity to work hand in hand with our impressive customer base.

Steve

Director, Customer Success

How do your team's ideas influence the company's direction?

At AlphaSense, we hire smart people who come with unique experiences and fresh perspective. Everyone has a seat at the table, and in return, we expect passionate participation. Our goal is to be better tomorrow than we were yesterday. The entire team would agree, employee input influences the direction of the company in almost every way

Kiva

Chief Revenue Officer

How do you collaborate with other teams in the company?

Being a Product Specialist, I have the opportunity to collaborate cross company. Whether it’s helping sales with an account customization call, working with Account Managers on creative searches, providing content with new requests from clients, or partnering with the product team on what new features should be added to the product roadmap.

Joelle

Product Specialist

What are AlphaSense Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Professional Development Benefits
Lunch and learns
AlphaSense has lunch and learns quarterly.
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