IT Technician
EquityZen is an early-mid stage financial technology company, backed by leading venture and private equity investors. We’re looking for a collaborative, organized and hardworking IT Technician, who loves to interact with teammates, solve problems, and is interested in technology. The IT Technician will provide on-site day to day tech support to the EquityZen team to ensure they have the working tools and systems they need to maximize productivity.
Our platform enables large, private companies to deliver liquidity to their shareholders while providing investors access to invest in these proven, pre-IPO companies. EquityZen has served over 200 pre-IPO technology companies and is proud to be considered a liquidity provider for 1 out of 3 of the largest unicorns. A testament to EquityZen's secure, paperless, and industry-defining online investment platform, we have successfully completed 12,000+ private placement transactions. Focusing on automating an antiquated offline process has allowed us to lead the charge in building more efficient, cost-effective, and transparent private markets. Watch this short video to learn more: equityzen.com/press.
WHAT YOU'LL DO
- Monitor and respond to IT requests from on-site and remote employees, providing problem resolution either in person, Slack or via remote access
- Provide patient, personalized communication to team members who have varied levels of technical skills and knowledge
- Assist HR in onboarding and off-boarding employees and contractors
- Perform physical work as related to any on-site hardware or software tasks
- Provide timely communication on issue status and resolution, escalating issues as needed
- Handle Installs, upgrades, support and troubleshooting for computers, printers, phones
- Perform general preventative maintenance on computers, printers, as needed
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
THE RIGHT STUFF
- 1+ year of relevant tech/IT experience
- Excellent interpersonal skills
- Ability and willingness to work in our office in NYC’s financial district Mon-Fri
- Associate or Bachelor’s Degree in Computer Science or related field
- Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms
- Prior experience in hybrid Mac/Windows environments
- Good problem-solving skills
BONUS POINTS
- Apple Certified Support Professional (ACSP) certification
- Microsoft Certified Solutions Expert (MCSE) certification
- CompTIA (A+ ,Security+, etc) certifications
- Experience with Jira, Elastic, MDM, Microsoft Office and other enterprise applications
- End-point security solutions
EquityZen offers a competitive salary, stock options, full employee benefits (health, dental, vision), 401k match, individual professional development and wellness budget, generous time off policies and more!
We are dedicated to prioritizing all employees’ health and safety during the COVID-19 pandemic. We have a new, socially-distant friendly office space in NYC’s financial district where we have established strict protocols to protect the health and safety of all employees; however, working from the office is strictly voluntary until further notice unless otherwise noted in the job description. Working from the office requires being fully vaccinated, signing an attestation stating as such and being prepared to show proof of vaccination, if requested.
EquityZen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, EquityZen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. EquityZen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of EquityZen’s employees to perform their job duties may result in discipline up to and including discharge.