BuzzFeed is hiring an IT Technician. We’re looking for a well-rounded support technician to setup and deploy hardware and software and provide stellar end-user support. The position will work together with the existing IT team. You will need to have strong computer (hardware, software, networking) and interpersonal skills.

We’re looking for an upbeat and engaged person to join our current IT team. At its core, IT is a support department which exists to ensure employees can actually do their jobs--we like to think of ourselves as technology therapists. You will assist the team in providing support to employees and work on projects to make employees lives easier from a technology standpoint.

You should have experience troubleshooting computer hardware, software, email and network issues. Being able to provide great customer service is equally as important--you’ve got to love the people you help and love what you do. Individual must be a go-getter.

This position reports to the IT Support Manager.

Responsibilities

• Provide internal helpdesk support for BuzzFeed employees
• Respond to, record, track, and close tickets through help desk/problem management software--detail is essential
• Assist with evolving internal IT wiki page--documentation is king!
• Provision computers (mainly Mac OS X machines) for employees
• Troubleshoot computer hardware, software or network issues that end-users are having
• Troubleshoot and support current A/V setup for video conferencing (includes Cisco Codecs, and Blue Jeans)
• Partner with the other members of the IT team to provide support and enforce IT policies

Requirements

• Must be customer-focused and personable
• Will be asked to tackle issues independently but also work with the IT team as a whole
• Proficient in both following and creating documentation for the rest of the team
• Experience using the tools at hand to research and resolve problems
• Candidate should have previous experience assisting employees in a video production environment
• Able to troubleshoot Mac OS X and software issues
• Able to troubleshoot Windows issues
• Ability to troubleshoot Google Apps Enterprise issues
• Experience setting up video conferencing systems (Blue Jeans, Cisco, etc.)
• General knowledge of networking concepts is a must
• At least 2 years experience in an IT support environment

Additional Considerations

• Familiarity with JAMF Pro
• Familiarity with networking hardware from Meraki
• Familiarity with Okta SSO

Life at BuzzFeed

At BuzzFeed, we believe our work benefits from the diverse perspectives of our employees. As such, BuzzFeed celebrates inclusion and is committed to equal opportunity employment. At BuzzFeed, you can expect:

• A supportive, inclusive atmosphere on a team that values your contributions
• Opportunities for personal and professional growth via work experience, offerings from our in-house Learning Team, Employee Resource Groups, and more
• An attractive compensation package, including salary and equity
• A generous and well-rounded benefits program featuring PTO and unlimited sick time, comprehensive medical benefits, a family leave policy, access to mental health platforms, retirement plans, gym and wellness discounts, and much more
• No shortage of snacks, catered lunches, beverages, birthday treats... even leftovers from the Tasty kitchens in LA and NYC!

BuzzFeed is the world’s leading tech-powered media company, with a cross-platform news and entertainment network that reaches hundreds of millions of people globally. The company aims to spread truth and joy across the internet by producing articles, lists, quizzes, videos, original series; lifestyle content through brands including Tasty, the world’s largest social food network; original reporting and investigative journalism through BuzzFeed News; strategic partnerships, licensing and product development through BuzzFeed Marketing; and original productions across broadcast, cable, SVOD, film and digital platforms for BuzzFeed Studios.