LeafLink
New York, NY

IT Technician at LeafLink

| Greater NYC Area
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About LeafLink

LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.

With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/.

Our team, backed by funding from leading VC's, including Thrive Capital and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2018', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!.

Role

LeafLink is seeking an IT Technician to join our New York team who is passionate about working with a team that is working to solve complex problems. As our IT Technician, you will be in a position to have a direct, lasting impact everywhere that technology powers our business. LeafLink is looking for a high performing individual who is a technical expert to be responsible for the day to day operations of LeafLink’s systems.

LeafLink has an ever-growing IT footprint and we’re searching for our first dedicated IT technician hire to come in and help us support it. In this role, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones and make sure the technology in our offices is working. The role offers the opportunity to help execute strategy, and build an IT future of our company, working on complex systems and physical equipment rollouts as well as creating numerous points of connectivity between our existing systems and workflows. It’s a very exciting time to join our team!

Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that’s fast-paced, dynamic, and quickly growing in all areas.


What You’ll Do
  • Support macOS and Windows users (e.g. software installs and VPN troubleshooting).
  • Provide White Glove support to C-level execs, executive assistants, and directors.
  • Manage daily operations of the IT department in close partnership with the IT Manager and People Operations team.
  • Act as a critical front-line resource and provide direct IT support to all LeafLink employees with the help of a third-party help desk provider.
  • Perform user account management activities.
  • Maintain a consistent and collaborative relationship with LeafLink’s external IT partners.
  • Execute seamless onboarding for new hires to LeafLink’s existing IT systems and hardware.
  • Maintain and scale our existing networking infrastructure to support our growing office needs.
  • Coordinate distribution of hardware to LeafLink employees in all offices.
  • Automate manual tasks; create and improve small tools that help make team operations more efficient.
  • Support critical business systems such as ERP, Sales and lead-gen, and conferencing / VoIP software and hardware.
  • Resolve both hardware and software issues by fielding emails, diagnosing problems, and escalating to management as needed.

Requirements
  • 4+ years of experience in Information Technology.
  • Expert knowledge of hardware technology, concepts, and connectivity.
  • Strong knowledge of networking principles and how to apply them in a business setting.
  • 3+ years experience working within Enterprise Technology organizations.
  • Ability to quickly and methodically resolve user issues in a time of crisis.
  • Ability to use technical knowledge and specialized skills to support and improve tech solutions.
  • Ability to work autonomously and manage projects with minimal guidance.
  • Ability to work under pressure and handle multiple problems simultaneously.
  • Proven track record of practical, thoughtful problem solving.
  • Experience with a ticketing system such as Jira.
  • Experience with client management systems: JAMF and Airwatch.
  • An active member of the open-source and New York tech community is a plus.
  • An interest in the cannabis industry and/or the LeafLink brand.

Benefits
  • Flexible PTO to give our employees a little extra R&R when they need it.  
  • Competitive compensation and 401k.
  • Comprehensive health coverage (medical, dental, vision) plus flexible spending accounts (FSA).
  • A robust stock option plan to give our employees a direct stake in LeafLink’s success.

Generous referral bonuses because we believe no one can spot great talent better than our own team.

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Where we are

In the heart of the Financial District, we're accessible to most subway lines, the path train, and ferries, with almost too many lunch options!

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • VueLibraries
    • DjangoLibraries
    • DjangoFrameworks
    • VueFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • LeafLink CRMCRM
    • MailChimpEmail
    • Google InboxEmail
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What are LeafLink Perks + Benefits

LeafLink Benefits Overview

LeafLink provides:

- Flexible PTO to give our employees a little extra R&R
- Competitive compensation and 401k
- Comprehensive health coverage (medical, dental, vision)
- Commuter Benefits through a Flexible Spending Account
- A robust stock option plan to give our employees a direct stake in LeafLink’s success

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Leaflink offers voluntary long-term and short-term disability plans.
Dental Benefits
LeafLink's dental plan has no deductible and covers 100% of preventative services, including X-rays, and has a $5 co-pay.
Vision Benefits
Our vision plan covers annual eye exams and lenses after a $20 copay. Frames and contact lenses are covered up to $100 annually.
Health Insurance Benefits
Leaflink offers a range of Aetna plans that cover both in network and out of network providers, and have copays as low as $20. We also have complimentary enrollment in One Medical and Teladoc.
Life Insurance
Our voluntary Life Insurance plans offer our employees financial stability and security.
Wellness Programs
LeafLink offers discounted Gym memberships to its full time employees.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
LeafLink's 401k plan offers a broad range of available funds, including Vanguard, Fidelity, and American Funds.
Company Equity
LeafLink offers stock options through our Stock Option Plan.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Leaflink's Flexible PTO policy allows our team to execute ferociously, with the knowledge that they will be able to rest and recharge when they need to.
Paid Volunteer Time
Paid Holidays
Leaflink offers 11 days per year for Major Holiday observance.
Paid Sick Days
Perks & Discounts
Casual Dress
LeafLink's casual dress policy allows our employees to work however they feel most comfortable, whether that be in tie-die t-shirts and shorts or jeans and a sweatshirt.
Commuter Benefits
LeafLink offers pre-tax commuter benefits to all full time employees.
Company Outings
LeafLink has quarterly team outings, an annual holiday party, and an annual incentive trip.
Stocked Kitchen
LeafLink offers unlimited snacks, tea and coffee.
Some Meals Provided
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
LeafLink has a generous annual budget for attending industry conferences and events.
Lunch and learns
Promote from within

An Insider's view of LeafLink

How do you collaborate with other teams in the company?

On a large scale, the LeafLink team collaborates during “Huddle Booze Report” (HBR), a biweekly meeting where team leaders present on company KPIs, accomplishments, and challenges (with some beers). Every member of the team is welcome to comment or ask questions, bringing forth their thoughts and ideas.

Claire

Director of Operations, Marketplace

How has your career grown since starting at the company?

As cliche as it may sound, one of my favorite things at LeafLink is that no day is ever the same. I’m excited to go into the office every single day to see what the day brings. At LeafLink, EVERYONE has a voice. In addition to the breakout success our service saw in California, my life also drastically changed. I saw my earnings increase over 300%

Josh

Account Executive, LA Manager

How do you make yourself accessible to the rest of the team?

As co-founder and CTO it’s important for me to maintain official communication channels with teams and individuals. We have various meetings that bring leadership together with teams which include sprint demos, retrospects, daily standups and one on one meetings. Open communication supports alignment and productivity something we are all about here

Zach

Co-Founder and CTO

LeafLink Careers In NYC
31

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Account Manager, Payments

Greater NYC Area
18 hours ago
LeafLink is seeking an experienced Account Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands and retailers in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, account management expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

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LeafLink Financial is seeking an experienced Business Development Executive to join our fast-growing team. In this role you will be responsible for developing LeafLink Financial’s network and relationships with the largest cannabis brands in the industry, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires sales and relationship management expertise, a deep understanding of financial services, and an ability to apply LeafLink’s suite of marketplace and logistics services. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Senior Backend Software Engineer, Logistics

Greater NYC Area
18 hours ago
LeafLink is seeking a Senior Backend Engineer to join our New York team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging systems, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere th at technology powers our business.

Sr. Product Marketing Manager

Greater NYC Area
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About LeafLink  LeafLink is the regulated cannabis industry’s wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations. With over 5,700 retailers and more than 1,800 brands across 27 territories in the US and Canada, LeafLink is setting the industry standard for how cannabis businesses grow together. LeafLink

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Greater NYC Area
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LeafLink is seeking an Engineering Manager to join our New York team who is passionate about building high-performing teams and products. Overseeing multiple cross-functional pods and services, this role will partner closely with our product, data, and technical teams to deliver applications and architecture for our growing platform of commerce, liquidity, and delivery services. 

Data Analyst

Greater NYC Area
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LeafLink is seeking a Data Analyst to join our New York team. The ideal candidate will possess a blend of a strong analytical mindset and clear, concise communications of findings. You enjoy digging deep into business problems and leveraging SQL to answer both your questions as well as those from stakeholders. You are comfortable finding stories through data and can answer questions before they’re asked. You will work across departments to find new uses for our data and drive a deeper understanding of business drivers internally and externally. The ideal candidate should be personable, efficient, rooted in an experimentative and fact-based mindset. 

Senior Backend Software Engineer, Marketplace

Greater NYC Area
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LeafLink is seeking a Senior Backend Engineer to join our New York team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging systems, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business. LeafLink is currently gearing up to tackle a large-scale platform overhaul that will strengthen our position as a technical leader within the industry. As such, this role has the opportunity to help shape and grow this new platform, as well as work within new and growing technologies. It’s a very exciting time to join our engineering team! Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that’s fast-paced, dynamic, and quickly growing in all areas.

Senior Backend Software Engineer, Payments

Greater NYC Area
4 days ago
LeafLink is seeking a Senior Backend Engineer to join our New York team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging systems, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.

Customer Support Agent

Greater NYC Area
4 days ago
LeafLink is looking for a Customer Support Lead to support users across our multiple solution lines. They will work collaboratively with solution line experts to thoroughly understand the unique value propositions, the distinct workflows, and the best customers solutions across each line. 

Brand & Content Marketing Director

Greater NYC Area
5 days ago
LeafLink is seeking an experienced Director of Brand & Content Marketing to join our fast-growing team. In this role, you will be tasked with creating and executing a best-in-class brand and content strategy for a complex B2B business. You will lead a team of talented brand and content marketers to help them achieve our team goals and grow in their careers, and will manage our relationships with key contractors and third party vendors.  The ideal candidate for this role will have experience leading teams focused on driving growth through B2B brand and content marketing with a focus on customer acquisition and thought leadership. The right candidate will also be a content expert in their own right, and will be confident in their ability to create, project manage, execute, and iterate on content-focused campaigns, knowing how to get the most out of every piece of content.

Backend Software Engineer, Logistics

Greater NYC Area
5 days ago
Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that’s fast-paced, dynamic, and quickly growing in all areas.

DevOps Engineer

Greater NYC Area
5 days ago
LeafLink is seeking a DevOps Engineer to join our New York team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging systems, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.

Workplace Experience Manager

Greater NYC Area
5 days ago
About LeafLink LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations. With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink

Business Recruiter

Greater NYC Area
5 days ago
The LeafLink Team is looking for a full-cycle Business Recruiter who will help us shape a best in class Talent Acquisition function on the LeafLink team. You will be responsible for working with hiring managers to implement creative sourcing techniques, recruit talented candidates, and screen applicants for positions across the platform. You will be developing and executing on sourcing strategies that are measurable, focused on continuous improvement, & results oriented. You must be a self-starter, comfortable managing hard to fill roles, and work well without constant supervision. 

Business Development Manager, LeafLink Insights

Greater NYC Area
5 days ago
LeafLink is seeking an experienced Enterprise Relationship Manager to join our fast-growing team. In this role you will be responsible for managing LeafLink Financial’s relationship with the largest cannabis brands in the industry and create a network effect across the LeafLink platform, setting a new standard on how the industry transacts. This role will allow you to build relationships with executive teams and strategize on ways LeafLink can improve and simplify their business operations. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services offerings. This role will require you to interface directly with our executive team, client experience, sales, marketing, and engineering teams. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Technical Recruiter

Greater NYC Area
5 days ago
About LeafLink LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations. With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink

Sr. Growth Marketing Manager

Greater NYC Area
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LeafLink is seeking an experienced Sr. Growth Marketing Manager to join our fast-growing team. In this role, you will be tasked with creating and executing a best-in-class growth marketing strategy for a complicated B2B business, including customer acquisition, customer retention, and marketing operations. You will lead a team of talented growth marketers to help them achieve our team goals and grow in their careers, and will manage our relationships with key contractors and third party vendors. 

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Senior Director of Product

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6 days ago
Senior Director of Product New York About LeafLinkLeafLink is the regulated cannabis industry’s largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations. With over 6,200 retailers and more than 2,300 brands across 27 territories in the US and Canada, we are setting the industry standard for how cannabis

Operations Analyst, Payments

Greater NYC Area
6 days ago
LeafLink is seeking an Operations Associate to join our fast-growing team. In this role you will support the operations of LeafLink Financial, the financial services business line of LeafLink, which is setting the new standard for B2B finance in the industry. This role will allow you to work directly with the Head of Finance & Operations to build, implement and execute business operations objectives related to client onboarding, asset servicing, capital and liquidity planning, and reporting. This role is highly collaborative, requires strong organizational skills, attention to detail, and an understanding of all product offerings and platform features on LeafLink with a focus on our financial services solutions and systems. This role will require you to interface directly with our LeafLink Financial sales team, client experience, credit, data and product & engineering teams. You need to be a self-starter who is comfortable operating in a constantly changing environment, enjoys a very fast pace, and can manage multiple work streams to meet deadlines. 

Implementation Manager, Integrations

Greater NYC Area
6 days ago
LeafLink is seeking an Implementation Manager to join our fast-growing team. In this role, you will work directly with our Director of Product, Integrations to enable our clients to seamlessly exchange critical business data between their backend data systems and LeafLink’s platform. This role requires tackling complex problems and implementing solutions that support emerging, independent businesses all the way up to global brands and retailers. The position is highly collaborative and cross-functional, with dependencies on our Sales, Client Experience, and Product teams. You need to be a self-starter who is comfortable with change, enjoys a fast pace, and can juggle many tasks and deadlines.  

Engineering Manager, Payments

Greater NYC Area
6 days ago
LeafLink is seeking an Engineering Manager to join our New York team who is passionate about building high-performing teams and products. Overseeing multiple cross-functional pods and products, this role will partner closely with our product teams to deliver features and new architecture to a growing platform of liquidity, payments, and financial services. This role will involve managing a team of talented engineers as well as have a hands-on, lasting impact on our platform architecture, new and existing service offerings, standards and processes within the department, and our company's growth and expansion roadmaps.

Senior Product Manager, Servicing Platform

Greater NYC Area
1 week ago
LeafLink is seeking a highly experienced senior product manager to join our New York team to own the strategy, roadmap and internal servicer experience to enhance the operational infrastructure to further scale our services offering across financing, logistics, and future offerings. As a Senior Product Manager at LeafLink, you will partner closely with business, servicing and product leaders to refine and augment how internal stakeholders interact with our supply chain financing and servicing platforms.  You’ll be expected to work with executive sponsors, internal teams, and external partners to design strategies and roadmaps that help cannabis businesses thrive. 

Product Manager

Greater NYC Area
1 week ago
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Senior Product Designer

Greater NYC Area
1 week ago
About LeafLink LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations. With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink

Data Scientist

Greater NYC Area
1 week ago
LeafLink is seeking a proven leader and expert in applied data science to join our New York team. The ideal candidate will possess experience and acumen of understanding business opportunities and challenges in a marketplace ecosystem and applying data science tools to solve them. You enjoy working in greenfield settings, assessing areas ripe for maximum impact and scoping projects to deliver the value. You have built and deployed into production machine learning models. You are comfortable partnering with DevOps and Data Engineers to create ML pipelines. You are well versed in statistical inference methods and analyzing results from A/B and muti-variate tests. You are passionate about keeping up with the trends in the data science space and introducing industry leading concepts to your peers, manager and team. You deeply value frequent and detailed communication to foster alignment and cross-functional collaboration to ensure data science solutions are grounded in full context of the business and align with stakeholder expectations. Above all, you firmly believe that data science applications should drive business value.

Lead Engineer, Marketplace

Greater NYC Area
1 week ago
LeafLink is seeking a Lead Software Engineer to join our New York team who is passionate about working with teams that solve interesting, large-scale problems at a rapid pace. This role will focus on the design, buildout, and iteration of LeafLink Marketplace’s existing and emerging systems, enabling a new and massive revenue stream. As a member of our engineering team, you will be in a position to have a direct and lasting impact everywhere in the business. Your contribution will be immediate and have positive ripple effects across not just our business, but also the business of each of our customers.

Onboarding Lead, East

Greater NYC Area
1 week ago
About LeafLink LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations. With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink

Principal Data Scientist

Greater NYC Area
1 week ago
LeafLink is seeking a proven leader and expert in applied data science to join our New York team. The ideal candidate will possess experience and acumen of understanding business opportunities and challenges in a marketplace ecosystem and applying data science tools to solve them. You have built and deployed into production machine learning models. You are passionate about keeping up with the trends in the data science space and introducing industry leading concepts to keep LeafLink ahead of the curve. You love breaking down complex technical solutions into easy to understand concepts for a non-technical audience and showcase business value. You deeply value frequent and detailed communication to foster alignment and cross-functional collaboration to ensure data science solutions are grounded in full context of the business and align with stakeholder expectations. Above all, you firmly believe that data science applications should drive business value for all stakeholders.

Backend Software Engineer, Payments

Greater NYC Area
1 week ago
LeafLink is seeking a Backend Engineer to join our New York team who is passionate about working on teams that solve interesting, large-scale problems at a rapid pace. This role will contribute heavily to the buildout and iteration of LeafLink’s existing and emerging systems, powering an ever-expanding set of product offerings. As a member of our engineering team, you will be in a position to have a direct, lasting impact everywhere that technology powers our business.