IT Technician

| Greater NYC Area
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About LeafLink

LeafLink is the regulated cannabis industry's largest wholesale marketplace, providing licensed dispensaries the ability to order from their favorite brands, as well as a suite of software tools for those brands to manage and scale their operations.

With thousands of retailers and thousands of brands across 26 territories in the US and Canada, we are setting the industry standard for how cannabis businesses grow together. LeafLink annually processes and manages more than $1 billion in wholesale cannabis orders - you can learn more about our history and path to $1B here http://firstbillion.leaflink.com/.

Our team, backed by funding from leading VC's, including Thrive Capital and Lerer Hippeau is poised to define the cannabis supply chain through technology. LeafLink was named one of Built In NYC's 'Best Places to Work in 2021', as well as one of Fast Company's 'Top 10 Most Innovative Companies in Enterprise for 2018', joining the ranks of Amazon, Slack, and VMWare - and we're just getting started!.

Role

LeafLink is seeking an IT Technician to join our New York team who is passionate about working with a team that is working to solve complex problems. As our IT Technician, you will be in a position to have a direct, lasting impact everywhere that technology powers our business. LeafLink is looking for a high performing individual who is a technical expert to be responsible for the day to day operations of LeafLink’s systems.

LeafLink has an ever-growing IT footprint and we’re searching for our first dedicated IT technician hire to come in and help us support it. In this role, you will help ensure our ever growing user base has everything they need to do their job. You will onboard new hires, support existing ones and make sure the technology in our offices is working. The role offers the opportunity to help execute strategy, and build an IT future of our company, working on complex systems and physical equipment rollouts as well as creating numerous points of connectivity between our existing systems and workflows. It’s a very exciting time to join our team!

Ideal candidates for this position should possess a keen mind for solving tough problems with the ideal solution, partnering effectively with various team members along the way. They should be personable, efficient, flexible, and communicative, possess a strong desire to implement change, growth, and maturity, and have a passion and love for what they do. This role comes with the opportunity to be a high performer within a department that’s fast-paced, dynamic, and quickly growing in all areas.


What You’ll Do

  • Support macOS and Windows users (e.g. software installs and VPN troubleshooting).
  • Provide White Glove support to C-level execs, executive assistants, and directors.
  • Manage daily operations of the IT department in close partnership with the IT Manager and People Operations team.
  • Act as a critical front-line resource and provide direct IT support to all LeafLink employees with the help of a third-party help desk provider.
  • Perform user account management activities.
  • Maintain a consistent and collaborative relationship with LeafLink’s external IT partners.
  • Execute seamless onboarding for new hires to LeafLink’s existing IT systems and hardware.
  • Maintain and scale our existing networking infrastructure to support our growing office needs.
  • Coordinate distribution of hardware to LeafLink employees in all offices.
  • Automate manual tasks; create and improve small tools that help make team operations more efficient.
  • Support critical business systems such as ERP, Sales and lead-gen, and conferencing / VoIP software and hardware.
  • Resolve both hardware and software issues by fielding emails, diagnosing problems, and escalating to management as needed.


Requirements

  • 4+ years of experience in Information Technology.
  • Expert knowledge of hardware technology, concepts, and connectivity.
  • Strong knowledge of networking principles and how to apply them in a business setting.
  • 3+ years experience working within Enterprise Technology organizations.
  • Ability to quickly and methodically resolve user issues in a time of crisis.
  • Ability to use technical knowledge and specialized skills to support and improve tech solutions.
  • Ability to work autonomously and manage projects with minimal guidance.
  • Ability to work under pressure and handle multiple problems simultaneously.
  • Proven track record of practical, thoughtful problem solving.
  • Experience with a ticketing system such as Jira.
  • Experience with client management systems: JAMF and Airwatch.
  • An active member of the open-source and New York tech community is a plus.
  • An interest in the cannabis industry and/or the LeafLink brand.


Benefits

  • Flexible PTO to give our employees a little extra R&R when they need it.  
  • Competitive compensation and 401k.
  • Comprehensive health coverage (medical, dental, vision) plus flexible spending accounts (FSA).
  • A robust stock option plan to give our employees a direct stake in LeafLink’s success.

Generous referral bonuses because we believe no one can spot great talent better than our own team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • VueLibraries
    • DjangoLibraries
    • DjangoFrameworks
    • VueFrameworks
    • AWS RedshiftDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AWS (Amazon Web Services)Services
    • Google AnalyticsAnalytics
    • KissmetricsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • LeafLink CRMCRM
    • MailChimpEmail
    • Google InboxEmail
    • SlackCollaboration
    • ZoomCollaboration

Location

In the heart of the Financial District, we're accessible to most subway lines, the path train, and ferries, with almost too many lunch options!

An Insider's view of LeafLink

How do you collaborate with other teams in the company?

On a large scale, the LeafLink team collaborates during “Huddle Booze Report” (HBR), a biweekly meeting where team leaders present on company KPIs, accomplishments, and challenges (with some beers). Every member of the team is welcome to comment or ask questions, bringing forth their thoughts and ideas.

Claire

Director of Operations, Marketplace

How do you make yourself accessible to the rest of the team?

As co-founder and CTO it’s important for me to maintain official communication channels with teams and individuals. We have various meetings that bring leadership together with teams which include sprint demos, retrospects, daily standups and one on one meetings. Open communication supports alignment and productivity something we are all about here

Zach

Co-Founder and CTO

What are LeafLink Perks + Benefits

LeafLink Benefits Overview

LeafLink provides:

- Flexible PTO to give our employees a little extra R&R
- Competitive compensation and 401k
- Learning and Development stipend
- Comprehensive health coverage (medical, dental, vision)
- Commuter Benefits through a Flexible Spending Account
- A robust stock option plan to give our employees a direct stake in LeafLink’s success

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Leaflink offers voluntary long-term and short-term disability plans.
Dental insurance
LeafLink's dental plan has no deductible and covers 100% of preventative services, including X-rays, and has a $5 co-pay.
Vision insurance
Our vision plan covers annual eye exams and lenses after a $20 copay. Frames and contact lenses are covered up to $100 annually.
Health insurance
Leaflink offers a range of Aetna plans that cover both in network and out of network providers, and have copays as low as $20. We also have complimentary enrollment in One Medical and Teladoc.
Life insurance
Our voluntary Life Insurance plans offer our employees financial stability and security.
Pet insurance
Wellness programs
LeafLink offers discounted Gym memberships to its full time employees.
Mental health benefits
Financial & Retirement
401(K)
LeafLink's 401k plan offers a broad range of available funds, including Vanguard, Fidelity, and American Funds.
Company equity
LeafLink offers stock options through our Stock Option Plan.
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Leaflink's Flexible PTO policy allows our team to execute ferociously, with the knowledge that they will be able to rest and recharge when they need to.
Generous PTO
Paid volunteer time
Paid holidays
Leaflink offers 11 days per year for Major Holiday observance.
Paid sick days
Office Perks
Commuter benefits
LeafLink offers pre-tax commuter benefits to all full time employees.
Company-sponsored outings
LeafLink has quarterly team outings, an annual holiday party, and an annual incentive trip.
Free snacks and drinks
LeafLink offers unlimited snacks, tea and coffee.
Some meals provided
Company-sponsored happy hours
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
LeafLink has a generous annual budget for attending industry conferences and events.
Lunch and learns
Promote from within

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