Junior Desktop Support Specialist
Getting together with real people in real life makes powerful things happen. Side hustles become careers, ideas become movements, and chance encounters become lifelong connections. At Meetup, you’ll help create the future of real community—a future where people show up, do things, and actually talk. Join us - we need your help.
We are growing our NYC office, and seeking a one-of-a-kind Desktop Support Specialist who is innovative, motivated to learn, and excited by technology to help support this growth from onboarding and beyond! You will be working on our Technology Experience Team, supporting multiple teams from engineering, design, product and Meetup leadership. We’re mostly on Macs, but we’re sure you’ll also bring the same stellar support to Windows users too!
You would be responsible for:
- Supporting the technology needs of our NYC-based and remote staff
- Deploying new laptops and workstations
- Managing the health of our existing laptops and workstations
- Providing internal technical support
- Assisting our Systems Engineers as needed
- Learning all you can!
You should have experience with:
- Mac OS X and Windows
- Microsoft Office and other office suites
- Google Apps - Specifically Gmail, User/Resource Calendaring & Google Docs Support
- Configuring/troubleshooting email clients (both desktop and mobile)
- Basic OS X command line tools
- Networked printers and multifunction copiers
- A/V experience - basic conference room setups, video conference such as Hangouts, Zoom, Polycom.
- Physical components of a computer (both desktop and laptop) and experience upgrading and replacing hardware components
- Troubleshooting issues with applications and computers face to face with users
In addition, you should be able to lift 50 lb boxes containing computer equipment.
Big plus if you have:
- Some familiarity with the Linux operating system: installing, getting around, and understanding of basic commands
- Experience with VMware and/or other virtual machine applications/concepts
- Familiarity with JIRA, Issue tracking systems.
- Software management applications (e.g. Airwatch, ARD, Munki, Chef)
Check out our engineering blog: https://medium.com/making-meetup
Our team is bold, supportive, and passionate about bringing people together in real life to create community for everyone. We care about moving fast, real-world change, and building diverse, dynamic teams. You in?