Junior Level 2 & 3 Support Specialist
Junior Level 2 & 3 Support Specialist Needed to Support Luxury Automotive Solutions
Position to be stationed in Montvale, NJ, working closely with colleagues in NJ and Germany
Full-time based employment with competitive NYC market rates and benefits
Sulzer US, LLC is a dynamic and innovative startup delivering cloud, big data, and user experience solutions to industry-leading clients. We are looking for aJunior Level 2 & 3 Support Specialist to work closely with a Project Manager and developers, focusing on software support. The Junior Level 2 & 3 Support Specialist will assume the following responsibilities:
- Process 2nd and 3rd level support tickets in a timely manner.
- Monitor and manage various applications, systems, interfaces and databases.
- Participate and contribute to various project and client/partner status meetings to discuss project performance including ticket status, problem identification and deployments.
- Create and manage assistance tools, user guides and documentations, and suggest solutions for product data.
- Support a variety of systems and applications based on ITIL v3.
- Align with automotive marketing needs for model launches and product analysis.
- Have a working knowledge of industry trends and technologies.
- Work closely with external vendors.
What does the ideal candidate look like?
We are looking for a Junior Level 2 & 3 Support Specialist with a minimum of 2 years of experience in 2nd level support utilizing MongoDB and basic knowledge of Java, JavaScript, AWS and Virtual Machines. (S)he must have general computer troubleshooting experience with ticketing systems and database systems including Windows, UNIX, iOS. Will demonstrate strong root cause analysis skills, the ability to quickly adapt to new processes and work independently while applying critical thinking and sound judgement. Proficiency or fluency in Spanish and/or German language is a plus.
What are the benefits of joining our team?
At Sulzer US, we take pride in our employees and we care about their care! By choosing a career at Sulzer US, you gain the perks of choosing from two comprehensive medical plans to fit your needs, as well as receiving accrual-based PTO days, flexible work hours, and a parental leave program. Enjoy a laid-back workplace with casual dress attire, ticket and event discount savings, and company celebrations – both in and out of the office! We provide continuous learning and development opportunities, 401(k) plans, and employee referral program because we’re always looking for great people to join the team!
About Sulzer US, LLC
A partner of Sulzer GmbH and a strategic IT partner of BMW Group for over three decades, Sulzer US, LLC is a full-service IT solution provider specialized in automotive IT, web and mobile solutions, and digital marketing.