Korean-Speaking Customer Success Manager
This is a very exciting opportunity for two reasons:
1/ You'll get to work very closely with Korea's #1 consumer brand (will share who once we connect but you know it if you're Korean).
2/ You'll have the opportunity to be a key part of the formation and growth of MaestroQA's 1st international office. It is a requirement to be fluent in Korean and have a desire to live in Singapore. In this role, the core job responsibility will be helping this customer implement MaestroQA. This will require frequent visits to their office in Seoul. This includes helping them configure the MaestroQA workflow based on their requirements, training various team members on how to use the platform, listening to their product requests and communicating them back to the MaestroQA team internally, creating training documentation for them, and more.
The above points will be about 50% of the role.
Another 30% of the role will be working with other APAC customers and international customers. For example, there are two large customers in Australia.
10% of the role will be providing support to our international customers that live chat message MaestroQA during times that are out of business hours for the NY office.
10% of the role will be strategic. This includes developing our close partnership to do co-marketing with our friends at Zendesk who are based in Singapore.
This role will be one of the first remote employees/teams for MaestroQA - so, we expect there to be kinks in the process to figure out the right level of collaboration, autonomy, communication processes and more. It's critical we work with someone who has a positive mindset through these ups and downs and is excited to help figure out the best way to operate an international HQ with the NYC HQ.
Look forward to hearing from you!
