Language Services Operations Manager

| Greater NYC Area
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Overview

Smartling is seeking a Language Services Operations Manager to join our team. We are looking for a true go-getter to own the critical task of making language services more accessible, scalable and reliable for our growing list of customers. In return, we offer competitive compensation, exceptional benefits, a clear career path and the unique opportunity to be a part of a high-growth company that is changing the world. 

As an Operations Manager, you will be responsible for all aspects associated with delivery of translations on the Smartling platform. This means playing the link between our linguist community, customers and the Smartling team to coordinate, monitor and deliver all translation projects per Smartling’s quality and turnaround time commitments.

Smartling is a cloud-based platform that enables businesses to translate content faster, better and cheaper through translation management software integrated with highly scalable and reliable language services. Leading businesses like Pinterest, Spotify and WeWork use Smartling everyday to go global in over fifty languages.

Tasks at hand

  • Overseeing and delivering multiple translation projects on a daily basis, ensuring that Smartling meets its quality and turnaround time SLAs with all customers.
  • Managing all aspects of translator capacity/ quality issues in a proactive manner.
  • Fostering close relationships with linguists and ensuring reliability and accountability of a growing translator community.
  • Collaborating with sales, technology and linguist teams to assess and manage complex translation assignments.

 

Must haves

  • Must enjoy multitasking, prioritizing and delivering in a high-paced environment and under tight timelines.
  • Ability to be entrepreneurial, persistent and positive in the face of tough challenges.
  • Exceptional attention to detail.
  • High level of self-motivation to constantly do things better, and to set the bar higher for yourself and others around you.
  • Excellent written and oral communication skills.
  • High degree of comfort with/ ability to quickly pick up cloud-based software.
  • Bachelor’s degree required.
  • Fluency in a second language is highly desired.

Nice to have

  • Familiarity with translation technology.
  • Knowledge of SaaS Dashboards.

You are

  • Adaptable. Accept and embrace changes as situations or objective evolve.
  • Task Management Hero. Demonstrate the ability to work within timelines for successful completion of assigned tasks or projects.
  • Results Focused. Exhibit commitment to goals and consistently deliver results.
  • Enthusiastic. Maintain optimism through ups and downs; bounce back undaunted.
  • Customer Focused. Build positive and fruitful customer relationships by giving customers’ needs priority and responding quickly to customer concerns.
  • Accountable. Maintain consistency in all aspects of their job.

 

What matters to Smartling?

Two things - our clients and you. We believe that work is one of the most important parts of our lives, therefore we believe in a winning culture and great benefits:

  • Competitive salary and Employee Stock Options purchase plan.
  • Great culture & team spirit.
  • Take a break when you need it – Flexible PTO.
  • Company paid medical/dental/vision/life insurance.
  • Commuter Benefits.
  •  Fully stocked kitchen with unlimited drinks, snacks and fresh fruits.
  • Convenient offices in the middle of Manhattan- just blocks from Penn Station and Grand Central!
  • Team outings (Baseball games, happy hours, etc).

Smartling, Inc. is an equal opportunity employer. No third party recruiters.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • D3JSLibraries
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • CassandraDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • OptimizelyAnalytics
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM
    • Linkedin Sales NavigatorCRM
    • EquireCRM
    • ZoomInfoCRM
    • YeswareCRM

Location

NY

An Insider's view of Smartling

How would you describe the company’s work-life balance?

My managers and colleagues alike share immense respect for work/life boundaries. As part of a remote organization with teams across different time zones, trust and flexibility are the norm. And when it comes time for a vacation, I know that my team has processes in place to ensure I can truly log off!

Kelly

Sr. Customer Success Manager

How do you collaborate with other teams in the company?

The great thing about collaboration at Smartling is that teams are really focused on outcomes and measured deliverables. This helps everyone know what they need to do to support one another and get positive results.

Andrew

Associate Director, Language Services

What are some things you learned at the company?

I've learned so much at Smartling, but I would say learning about different technical integrations into complex tech stacks has been the most impactful. Having had a very basic understanding, this knowledge has been helpful in growing and closing opportunities! We have an amazing team of Solution Engineers who are always ready and willing to help.

Jose

Sr. Account Executive

How do you empower your team to be more creative?

Simply by focusing on outcomes over outputs. Defining a goal and giving each team member the autonomy to approach it in their own way encourages experimentation, taking risks, and thinking outside of the box.

Grace

Sr. Director, Product

How do you make yourself accessible to the rest of the team?

In our new remote work reality, I make sure to schedule regular check-ins with my team members. I also stay close to Slack where they can reach out at any point. Knowing when to switch from written communication to a call becomes also essential to avoid misunderstanding.

Valerie

Senior Director, Language Services

What are Smartling Perks + Benefits

Culture
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Financial & Retirement
401(K)
401(K) matching
Company equity
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Professional Development Benefits
Job training & conferences
Promote from within
Paid industry certifications

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